Richer Sounds - Lichfield Recensioni 1860

TrustScore 5 su 5

4,9

46 Birmingham Road, WS13 6GF Lichfield, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I knew exactly what I wanted, a pair of Sonos 100 speakers in white. I telephoned one of the stores and spoke to a really polite, efficient male (sorry cannot remember his name). The speakers were sli... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

The sales assistants literally went through all the amplifiers they had in stock as i didnt want to leave without one. It was very close to closing time so I left happy after purchasing the Audiolab 9... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I have used Richer sounds to build my Hi Fi system from the 80's through to the current day. Great to have such a local shop based in Lichfield that offers great prices and service.

L'azienda ha risposto

Valutata 5 stelle su 5

I will probably repeat what other people are saying, but the greatest thing about Richer Sounds, in general, is that friendly atmosphere. There is no force, to sell you something, or to sell you the m... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di impianti Hi-fi
  2. Negozio di elettronica
  3. Negozio di televisioni

Scritti dall'azienda

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informazioni di contatto

  • 46 Birmingham Road, WS13 6GF, Lichfield, Regno Unito

  • 0333 900 0089

4,9

Eccellente

TrustScore 5 su 5

2K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
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Valutata 4 stelle su 5

Quick and efficient service everything…

Quick and efficient service everything went well delivered on time has expected

14 marzo 2026
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Risposta di Richer Sounds - Lichfield

Thanks for your feedback, it’s great to know you were happy with the overall experience. Reading those comments was a real pleasure.

If there’s ever anything we can help of course, then please don’t hesitate to get in touch at seniorcomplaintsteam@richersounds.com.

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valutata 5 stelle su 5

Great trustworthy company

They where so very helpful and understanding and resolved my problem with my AVR Gary who dealt with it was brilliant such a great trustworthy company

12 marzo 2026
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Risposta di Richer Sounds - Lichfield

Thanks for your feedback, great to read you were happy with our service.

Valutata 5 stelle su 5

Smooth purchase process

Smooth purchase process. Delivered to local store to avoid delivery to home going astray.

12 marzo 2026
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Risposta di Richer Sounds - Lichfield

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

Only place to go

Called to check on stock.
Phoned answered with 3 rings.
Item located and reserved for me.
Called in next day and Bernie served me.
All very professional.
Only place to go for HiFi

12 marzo 2026
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Risposta di Richer Sounds - Lichfield

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 5 stelle su 5

Great advice only wanted a TV for the…

Great advice only wanted a TV for the bedroom.
Ordered on a Sunday and in store by Tuesday, staff gave me a ring to inform me that it had arrived. My wife picked up the TV and staff assisted her getting into the car.

8 marzo 2026
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Risposta di Richer Sounds - Lichfield

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

Once again excellent advice calm and…

Once again excellent advice calm and no pressure on my aspersion's and questions.

9 marzo 2026
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Risposta di Richer Sounds - Lichfield

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 4 stelle su 5

Forget on line, go to the shop

Helpful staff easy purchase.
However I did try to order online but could not work out how to apply VIP discount. Staff in house did it for me but it meant I had to go to the shop.

10 marzo 2026
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Risposta di Richer Sounds - Lichfield

Thanks for taking the time to leave us feedback, which was great to read concerning the team in Lichfield. I'm sorry of course you had difficulty applying the VIP discount code at the checkout stage, which should be typed into the appropriate box at the checkout, and will ensure this is passed on to our developers.

Should you need any further assistance of course do get in touch..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valutata 5 stelle su 5

I ordered a high-end turntable

I ordered a high-end turntable, and it happened to be in your warehouse, so was delivered promptly to the Lichfield store. Because I was suffering from back pain, a staff member helpfully carried the very big box to my car for me. Your independent turntable expert is to assemble the turntable at my house tomorrow. Really excellent service!

9 marzo 2026
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Risposta di Richer Sounds - Lichfield

Thanks for your feedback, great to read you were happy with our service.

Valutata 5 stelle su 5

I needed a new tv for my holiday home…

I needed a new tv for my holiday home that provided good quality/ value for money sub £500. The team at Lichfield store were great with my wish-list and pointed me towards some various options including a couple of British brands unfortunately the model I wanted was currently out of stock so I subsequently purchased the Hisense 43 pro7 which includes “freely” a must for our location. All in all a great buying experience as usual. Well done “ Richer sounds”

9 marzo 2026
Logo di Richer Sounds - Lichfield

Risposta di Richer Sounds - Lichfield

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

Great

Top advice and help

8 settembre 2025
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Risposta di Richer Sounds - Lichfield

Thanks for your feedback, great to read you were happy with our service.

Valutata 5 stelle su 5

Very knowledgeable staff

Very knowledgeable staff. I'm extremely satisfied with my purchase. I will definitely return for more equipment.

7 marzo 2026
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Risposta di Richer Sounds - Lichfield

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

Purchased new Tv

Purchased new Tv, waiting for stock arrival, great company to shop with had purchased prior to this one, always very helpful and have great knowledge of products, prices also good.
Would recommend using Richer Sounds.

2 marzo 2026
Logo di Richer Sounds - Lichfield

Risposta di Richer Sounds - Lichfield

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

Great advise

Great advise We wanted a new sound system for our tv our previous sound amplifier had broke,luca the sales assistant give great demo of the sonos arc ultra and what you can add to the arc ultra for top quality cinema sound and its up to your personal choice to add or not ,highly recommend Richersounds

3 marzo 2026
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Risposta di Richer Sounds - Lichfield

Thank you for your 5 star review!

Valutata 4 stelle su 5

Friendly informative staff

Friendly informative staff, clean environment to look around.

I had some minor problems connecting my existing equipment to my purchase (Sound system to TV) this MAY have been avoidable if when ordering the new equipment the technician had asked what equipment I was attaching my new system to, this delayed installation by three days spoiling my experience.
Nevertheless, this is my third purchase from you (spending thousands of pounds each time) I will be returning in the future & will continue to recommend you to family & friends.

3 marzo 2026
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Risposta di Richer Sounds - Lichfield

Thank you for taking the time to leave us a review, and for the kind comments about the shop itself.

I have since spoken to the sales colleague further your comments on the advice you received, he was most apologetic if there was information you needed here that for whatever reason was not communicated, and wanted me to pass these apologies to you publicly here.

Finally, I do hope the install did go well and we certainly look forward to seeing you again soon, thank you for your repeat custom and should you need any help feel free to get in touch..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valutata 5 stelle su 5

Very knowledgeable staff

Very knowledgeable staff, no pressure , just good sound advice, Bernie was a real pleasure to deal with.

28 febbraio 2026
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Risposta di Richer Sounds - Lichfield

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

Tim was brilliant

Tim was brilliant. Went over and above to explain everything and how to set the system up. Can’t speak highly enough of him. Already recommended him to my mate Rich and would not hesitate to recommend Richer Sounds to everyone else. Will definitely be back for my next purchase.

28 febbraio 2026
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Risposta di Richer Sounds - Lichfield

Thanks for your feedback, great to read you were happy with our service.

Valutata 5 stelle su 5

Great for your tv needs

The staff (Luka) took the time to explain the ins & outs of modern Sony tvs (as i was interested in buying a new Sony tv), such as, LCD, MINI LCD, OLED & QD-OLED. In the end I went for the QD-OLED Bravia 8 mk2 on a great deal & the picture on this tv is out of this world. 6 year extended warranty thrown in. I wouldn't go anywhere else to get a tv.

28 febbraio 2026
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Risposta di Richer Sounds - Lichfield

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

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