Richer Sounds - Lichfield Recensioni 

1990
•
TrustScore 5 su 5

4,9

46 Birmingham Road, WS13 6GF Lichfield, GB

•

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Valutata 5 stelle su 5

During the last couple of visits we’ve felt like staff are rushing and as if there was a big queue when in fact nobody had been waiting. However our last visit on 09/10/26 restored all our faith. The... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Professional in every way, from Luca at sales process guiding two old fogeys who were buying their first SMART TV and didnt really understand what they wanted, through smooth and timely delivery to... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Dealt with the Lichfield store for the purchase of a Wiim Pro streamer. Ordered online and collected the next day from store. Sadly around an hour after setting up the unit failed, quickly emailed... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I bought myself a new amplifier and speaker cable from the Lichfield branch. Luca has outstanding product knowledge, really took the time to explain my whole system set-up, and even explained how I sh... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di impianti Hi-fi
  2. anche in
  3. Negozio di elettronica
  4. Negozio di televisioni

Scritti dall'azienda

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informazioni di contatto

  • 46 Birmingham Road, WS13 6GF, Lichfield, Regno Unito

  • 0333 900 0089

4,9

Eccellente

TrustScore 5 su 5

2K recensioni

5 stelle
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2 stelle
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4,9

Tutte le recensioni

(1990)

24.500 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Answering the phone in a timely polite…

Answering the phone in a timely polite manor, very competitive pricing with price match if you happen to find product cheaper.
Extremely quick delivery even if product not instock at local store with a 1 hour
Delivery notice time slot.
Excellent service from the Lichfield store as per usual.
Thank you Dawn the manager and team.

5 settembre 2026
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Risposta di Richer Sounds - Lichfield

Thank you for your 5 star review, it’s lovely to read your comments.

Valutata 5 stelle su 5

So easy to talk to someone real not a…

So easy to talk to someone real not a recording or AI 🙂
Everything was straight forward and with exceptional professionalism.
We have bought from this company before and will not hesitate to buy again .

31 agosto 2026
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Risposta di Richer Sounds - Lichfield

Thanks for your feedback, great to read you were happy with our service.

Valutata 5 stelle su 5

Excellent customer service from start…

Excellent customer service from start to finish. Reserved my surround sound system over the phone, picked up the same day and a customer service agent helped me load to my vehicle. Definitely use again, thank you.

28 agosto 2026
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Risposta di Richer Sounds - Lichfield

Thank you for your 5 star review, it’s lovely to read your comments.

Valutata 5 stelle su 5

An error with the courier meant delayed…

An error with the courier meant delayed receipt of my order but the staff at Lichfield went out of their way to sort it out. Offered home delivery, calling immediately when it arrived.
It’s not just how a shop works when it all goes smoothly, but also when things happen that are out of their control. Great staff.

27 agosto 2026
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Risposta di Richer Sounds - Lichfield

Thank you for your 5 star review, it’s lovely to read your comments.

Valutata 5 stelle su 5

Excellent advice over the phone and…

Excellent advice over the phone and then flexibility when the Richer Sounds payment line failed (apparently not unknown) to take payment from my card. Quick delivery to store and flexibility when to pick up. Will certainly use again!

26 agosto 2026
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Risposta di Richer Sounds - Lichfield

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 5 stelle su 5

Excellent level of knowledge & advicee

Tom's knowledge on a wide range of subjects was very helpful in making my choice of tv and he then helped transfer a large and heavy package into my car.

22 agosto 2026
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Risposta di Richer Sounds - Lichfield

Thank you for your 5 star review, it’s lovely to read your comments.

Valutata 5 stelle su 5

Luca was most helpful in guiding us to…

Luca was most helpful in guiding us to our choice of TV. Knowledgeable but no pressure to make a decision. Only slight downside we had to wait a week for delivery.

18 agosto 2026
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Risposta di Richer Sounds - Lichfield

Thanks for your feedback, great to read you were happy with our service.

Valutata 5 stelle su 5

Buying New Stereo System Made Easy

James was extremely helpful, and knowledgeable.
He gave me plenty of time to listen to the quality of each set of speakers, answering all my questions and remaining impartial which enabled me to make an informed decision on which speakers to buy to give me the best quality of sound from my new Naim streamer. all staff members were polite and helped loading my system into the car.

17 agosto 2026
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Risposta di Richer Sounds - Lichfield

Thank you for your wonderful feedback

Valutata 5 stelle su 5

Best for advice and prices

From the moment I went into the store Dawn from the Lichfield store , made sure I found the ideal tv and sound bar to suit my needs,she was very informative and helpful,no pressure just good advice, definitely recommend anyone to go to Richer sounds first before going anywhere else,best advice and prices, nothing to lose, everything to gain,

14 agosto 2026
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Risposta di Richer Sounds - Lichfield

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 5 stelle su 5

Tailored Service

I made a couple purchases at the Lichfield branch, very helpful staff and talked me through various systems for the size of my room etc. I got speakers and an amp which sound great for my LP's which still sound as good as a CD even being 40+ years old!

8 agosto 2026
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Risposta di Richer Sounds - Lichfield

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

Excellent service.

My telephone enquiry was handled promptly and politely. My instore purchase was easy and efficient.

16 agosto 2026
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Risposta di Richer Sounds - Lichfield

Thank you for your 5 star review!

Valutata 4 stelle su 5

Item was in stock and collected

Item was in stock and collected, no problems whatsoever.

29 dicembre 2025
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Risposta di Richer Sounds - Lichfield

Thank you for your feedback, and for taking the time to leave us a review.

We hope you enjoy your new purchase!

The Customer Experience team

Valutata 5 stelle su 5

Excellent product

Excellent product. Prompt delivery.

14 agosto 2026
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Risposta di Richer Sounds - Lichfield

Thanks for your feedback, great to read you were happy with our service.

Valutata 5 stelle su 5

Great in-shop support

Great in-shop support to help me purchase a TV that covered all the options I required.

13 agosto 2026
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Risposta di Richer Sounds - Lichfield

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

Helpful advice

Helpful advice. 6 year guarantee. Plus my TV of choice was in stock and carried to my car.

11 agosto 2026
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Risposta di Richer Sounds - Lichfield

Thanks for your kind review, we look forward to your next visit.

Valutata 4 stelle su 5

Helpful staff but long wait for phone…

Helpful staff but long wait for phone to be picked up.

11 agosto 2026
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Risposta di Richer Sounds - Lichfield

Thank you for your feedback, and for taking the time to leave us a review.

We are always working to answer customer calls as quickly as possible, but this is unfortunately not possible in every case. We do apologise for your long wait on the phone and will certainly look into actions we can take to improve this in the future.

We hope you enjoy your new purchase!

The Customer Experience team

Valutata 4 stelle su 5

Very helpful positive visit helping me…

Very helpful positive visit helping me to buy a new tv

12 agosto 2026
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Risposta di Richer Sounds - Lichfield

Thank you for your feedback, and for taking the time to leave us a review.

We hope you enjoy your new purchase!

The Customer Experience team

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