Richer Sounds - Kingston Recensioni 

1613
•
TrustScore 5 su 5

4,9

72A Richmond Road, KT2 5EL Kingston, GB

•

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Valutata 5 stelle su 5

Compared to almost all other shops Richer sounds staff are professional, themselves and well informed and if you explain what you are looking for they have good recommendations. There is a listeni... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Great shop and customer experience. You can go there and see all the tvs next to each other and compare them easily.

Valutata 5 stelle su 5

Had a real hard time with a Panasonic warranty issue, richer sounds helped out eventually, took over 4 months to get an exchange. They was even giving richersounds a hard time, Avoid Panasonic, richer... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Easy ordering process, price was the lowest I could find and the products purchased were as ordered and excellent quality. I opted for click and collect which was all very smooth. Good communication... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di impianti Hi-fi
  2. anche in
  3. Negozio di elettronica
  4. Negozio di televisioni

Scritti dall'azienda

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

2K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,9

Tutte le recensioni

(1613)

24.500 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Amazing Staff and Brilliant Prices

I went into store to purchase a TV I was unsure about. Callum was the gentleman who served me initially and was absolutely amazing, he explained everything I needed to know and answered all of my questions (even when I thought they were stupid) in a way that didnt make me feel like an idiot.

The TV i ended up buying on the spot and I got it at an absolutely amazing price compared to what online retailers were selling the same model for

A few days later when I went tk collect my TV the rest of the staff there was also amazing, they helped me carry the TV to the car park and even advised me on where to get my uber booked to/ what type to order.

I would highly recommend this store and can not thank the staff enough for how helpful they were.

26 luglio 2026
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Risposta di Richer Sounds - Kingston

Thank you for your 5 star review!

Valutata 5 stelle su 5

Good experience all round

Good price, excellent service, quick and efficient delivery.

25 luglio 2026
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Risposta di Richer Sounds - Kingston

Thanks for your feedback, great to read you were happy with our service.

Valutata 5 stelle su 5

Great experience buying a pair of Dali…

Great experience buying a pair of Dali Kupid speakers. The manager Carl sat me down in the listening room and went to great lengths to find the obscure tracks I wanted to hear.
Knowledgeable, patient and polite throughout - highly recommended.

30 luglio 2026
Non scritta su invito
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Risposta di Richer Sounds - Kingston

Thanks for your kind review, we look forward to your next visit.

Valutata 5 stelle su 5

I had a specific problem with my AVR…

I had a specific problem with my AVR setup nad the staff were really helpful in solving it. They also put together a sweet deal on a Paul Klipsch centre speaker which arrived the following day in perfect condition. Job done.

21 luglio 2026
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Risposta di Richer Sounds - Kingston

Thank you for your 5 star review, it’s lovely to read your comments.

Valutata 2 stelle su 5

Telephone order took ages

Telephone order took ages to make, order then went into limbo and i had to ring near the expected delivery date to kick start the process. However, the service after that was splendid.

16 luglio 2026
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Risposta di Richer Sounds - Kingston

Thank you for your feedback, although I'm sorry that your order was not an entirely positive experience.

Having looked into the matter, I understand that an internal system issue between ourselves and our courier concerning contact details resulted in the delay and the difficulties in getting the item to you, for which I sincerely apologise. We have since addressed the issue to help prevent a recurrence and will also review the sales process you experienced with the store.

I would also like to thank you publicly for the time you took to discuss the matter with us directly, and I'm pleased that we were able to reach a resolution. Hopefully you can see from the 98% of overwhelmingly positive reviews on Trustpilot that experiences such as this are rare, although I'm sorry that things went wrong on this occasion.

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valutata 5 stelle su 5

Good and helpful service

I was seen straight away. I got helpful advice and concluded a purchase without any fuss. Delivery of my new TV happened the following day.

16 luglio 2026
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Risposta di Richer Sounds - Kingston

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 5 stelle su 5

Great service

Great service, knowledgeable and helpful. Have been a customer since 2008 and a few times since.

15 luglio 2026
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Risposta di Richer Sounds - Kingston

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

Best experience possible!

The whole experience was as good as it could be. Sunni and his colleague waited for an extra 15 minutes after closing so we could collect TV (needed to watch England World Cup game!). They are easily contactable in the store via phone and email (so important nowadays). And the TV is top quality at a great price! Could not do better!

14 luglio 2026
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Risposta di Richer Sounds - Kingston

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

5 big stars

Very straightforward to order via the website and arrange collection. Good price and the tv is exceptional.

14 luglio 2026
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Risposta di Richer Sounds - Kingston

Thank you for your wonderful feedback

Valutata 5 stelle su 5

Great experience

Great experience, I am very happy with Richer Sounds Kingston. Sunil was superb, he gave me a lot of time to try various equipment and helped me make my decision

12 luglio 2026
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Risposta di Richer Sounds - Kingston

Thank you for your 5 star review!

Valutata 5 stelle su 5

Highly recommended, First class service

We have bought all our TV's from Richer Sounds over the past 17 years. The staff are friendly, courteous, and very knowledgeable. I switched brands with the recent TV I bought - It was recommended, and was good value. After the TV was delivered, I set it up and had difficulty with pairing it to the Sky remote. I called the store and a very helpful, patient chap helped me finish the set up process. Thanks for all your help, Richer Sounds in Kingston!

11 luglio 2026
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Risposta di Richer Sounds - Kingston

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

I think it’s talking to your expert…

I think it’s talking to your expert people that’s what really makes a difference. The fact that they were willing to help and discuss ideas with you.

5 luglio 2026
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Risposta di Richer Sounds - Kingston

Thank you for your wonderful feedback

Valutata 5 stelle su 5

Amazing experience

Amazing experience. Super knowledgable staff with a very personal advisory. The best was the „Experience room“ in the back to test the speakers at high volume. Thank you, Dan, for an amazing service.

5 luglio 2026
Non scritta su invito
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Risposta di Richer Sounds - Kingston

Thank you for your 5 star review!

Valutata 5 stelle su 5

Helpful staff

Helpful staff, pointed out trade up off on Sonos saving money and had the items in stock the next day.

3 luglio 2026
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Risposta di Richer Sounds - Kingston

Thank you for your wonderful feedback

Valutata 5 stelle su 5

The order arrived sooner than expected

The order arrived sooner than expected, and ordering was easy. It has not been tried out yet as it is a birthday present for my husband. We will let you know the quality of the record deck after 5th August.

26 giugno 2026
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Risposta di Richer Sounds - Kingston

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

great experience

the staff are extremely friendly and super helpful. i found exactly what i was looking for - i left the shop really happy.

5 luglio 2026
Non scritta su invito
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Risposta di Richer Sounds - Kingston

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

It was the quality of service…

It was the quality of service and knowledge of Sunil that made the difference. There was nothing that was too much trouble and he provided an excellent demonstration of different capabilities.

27 giugno 2026
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Risposta di Richer Sounds - Kingston

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

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