Richer Sounds - Kingston Recensioni 

1571
TrustScore 5 su 5

4,9

72A Richmond Road, KT2 5EL Kingston, GB


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Valutata 5 stelle su 5

I had a specific problem with my AVR setup nad the staff were really helpful in solving it. They also put together a sweet deal on a Paul Klipsch centre speaker which arrived the following day in per... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

The whole experience was as good as it could be. Sunni and his colleague waited for an extra 15 minutes after closing so we could collect TV (needed to watch England World Cup game!). They are easily... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We have bought all our TV's from Richer Sounds over the past 17 years. The staff are friendly, courteous, and very knowledgeable. I switched brands with the recent TV I bought - It was recommended, an... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Great experience, I am very happy with Richer Sounds Kingston. Sunil was superb, he gave me a lot of time to try various equipment and helped me make my decision

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di impianti Hi-fi
  2. Negozio di elettronica
  3. Negozio di televisioni

Scritti dall'azienda

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

2K recensioni

5 stelle
4 stelle
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2 stelle
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4,9

Tutte le recensioni

(1571)

23.408 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

I had a specific problem with my AVR…

I had a specific problem with my AVR setup nad the staff were really helpful in solving it. They also put together a sweet deal on a Paul Klipsch centre speaker which arrived the following day in perfect condition. Job done.

21 luglio 2026
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Risposta di Richer Sounds - Kingston

Thank you for your 5 star review, it’s lovely to read your comments.

Valutata 2 stelle su 5

Telephone order took ages

Telephone order took ages to make, order then went into limbo and i had to ring near the expected delivery date to kick start the process. However, the service after that was splendid.

16 luglio 2026
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Risposta di Richer Sounds - Kingston

I was genuinely sorry to read that the ordering process didn't go smoothly here, and although I appreciate the matter is now resolved to your satisfaction would be keen to know more about what went wrong so we can learn & improve ASAP.

Either myself or a senior team member will be in touch directly, and providing you are happy to discuss this further, will investigate.

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valutata 5 stelle su 5

Good and helpful service

I was seen straight away. I got helpful advice and concluded a purchase without any fuss. Delivery of my new TV happened the following day.

16 luglio 2026
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Risposta di Richer Sounds - Kingston

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 5 stelle su 5

Great service

Great service, knowledgeable and helpful. Have been a customer since 2008 and a few times since.

15 luglio 2026
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Risposta di Richer Sounds - Kingston

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

Best experience possible!

The whole experience was as good as it could be. Sunni and his colleague waited for an extra 15 minutes after closing so we could collect TV (needed to watch England World Cup game!). They are easily contactable in the store via phone and email (so important nowadays). And the TV is top quality at a great price! Could not do better!

14 luglio 2026
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Risposta di Richer Sounds - Kingston

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

5 big stars

Very straightforward to order via the website and arrange collection. Good price and the tv is exceptional.

14 luglio 2026
Logo di Richer Sounds - Kingston

Risposta di Richer Sounds - Kingston

Thank you for your wonderful feedback

Valutata 5 stelle su 5

Great experience

Great experience, I am very happy with Richer Sounds Kingston. Sunil was superb, he gave me a lot of time to try various equipment and helped me make my decision

12 luglio 2026
Logo di Richer Sounds - Kingston

Risposta di Richer Sounds - Kingston

Thank you for your 5 star review!

Valutata 5 stelle su 5

Highly recommended, First class service

We have bought all our TV's from Richer Sounds over the past 17 years. The staff are friendly, courteous, and very knowledgeable. I switched brands with the recent TV I bought - It was recommended, and was good value. After the TV was delivered, I set it up and had difficulty with pairing it to the Sky remote. I called the store and a very helpful, patient chap helped me finish the set up process. Thanks for all your help, Richer Sounds in Kingston!

11 luglio 2026
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Risposta di Richer Sounds - Kingston

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

I think it’s talking to your expert…

I think it’s talking to your expert people that’s what really makes a difference. The fact that they were willing to help and discuss ideas with you.

5 luglio 2026
Logo di Richer Sounds - Kingston

Risposta di Richer Sounds - Kingston

Thank you for your wonderful feedback

Valutata 5 stelle su 5

Amazing experience

Amazing experience. Super knowledgable staff with a very personal advisory. The best was the „Experience room“ in the back to test the speakers at high volume. Thank you, Dan, for an amazing service.

5 luglio 2026
Non scritta su invito
Logo di Richer Sounds - Kingston

Risposta di Richer Sounds - Kingston

Thank you for your 5 star review!

Valutata 5 stelle su 5

Helpful staff

Helpful staff, pointed out trade up off on Sonos saving money and had the items in stock the next day.

3 luglio 2026
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Risposta di Richer Sounds - Kingston

Thank you for your wonderful feedback

Valutata 5 stelle su 5

The order arrived sooner than expected

The order arrived sooner than expected, and ordering was easy. It has not been tried out yet as it is a birthday present for my husband. We will let you know the quality of the record deck after 5th August.

26 giugno 2026
Logo di Richer Sounds - Kingston

Risposta di Richer Sounds - Kingston

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

great experience

the staff are extremely friendly and super helpful. i found exactly what i was looking for - i left the shop really happy.

5 luglio 2026
Non scritta su invito
Logo di Richer Sounds - Kingston

Risposta di Richer Sounds - Kingston

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

It was the quality of service…

It was the quality of service and knowledge of Sunil that made the difference. There was nothing that was too much trouble and he provided an excellent demonstration of different capabilities.

27 giugno 2026
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Risposta di Richer Sounds - Kingston

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 2 stelle su 5

don't know

don't know, my instructions on delivery protocol and rs's terms of business (inspect goods b4 signing for them) weren't followed by the courier (rs's agent).

18 giugno 2026
Logo di Richer Sounds - Kingston

Risposta di Richer Sounds - Kingston

I was truly sorry to read that you've experienced issues with our courier. From initial investigation I understand that the parcel was left in a communal area by the driver, which of course they shouldn't have done without clear prior approval from you.

We will investigate with them of course, and will contact you directly to resolve this as soon as possible..

seniorcomplaintsteam@richersounds.com

Apologies again,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valutata 5 stelle su 5

The TV I was looking for

The TV I was looking for, at the most competitive price and in stock for collection. I called ahead to check the stock and my set was reserved so that I would not have a wasted journey. Six year warranty as standard. Friendly and helpful staff.

17 giugno 2026
Logo di Richer Sounds - Kingston

Risposta di Richer Sounds - Kingston

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

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