Richer Sounds - Guildford Recensioni 

1297
TrustScore 5 su 5

4,9

10 London Road, GU1 2AF Guildford, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Great communication with Guildford branch. First by email then phone. Personal service, knowledgeable staff, real people, no auto AI bot nonsense. They worked to source what I wanted from another sto... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

The sales person Dillon. Was very helpful and patient. As I was having difficulty trying to pay online. I didn't succeed. So arranged to go in and pay. They price matched my purchase ,with a littl... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Always buy from Richer if I have the option, even if not the absolute cheapest, because their service, staff and collection from shop is second to none. The JBL 200 is a brilliant smart speaker too,... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

As always, knowledgeable staff who will understand what your requirement is and do not try to bluff you into an upsell. All the best products and amazing support. A 6-year warranty and honest price... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di impianti Hi-fi
  2. Negozio di elettronica
  3. Negozio di televisioni

Scritti dall'azienda

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

1K recensioni

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4,9

Tutte le recensioni

(1297)

24.229 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Excellent range of products

Excellent range of products, helpful and knowledgeable staff, competitive prices.
Very happy with operation of new smart speaker and integration with existing Denon system.

2 gennaio 2026
Logo di Richer Sounds - Guildford

Risposta di Richer Sounds - Guildford

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

Great team

Very knowledgeable staff who provide sound, considered technical advice and are extremely helpful and considerate. They are all a pleasure to deal with.

31 dicembre 2025
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Risposta di Richer Sounds - Guildford

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

Service from professionals

Staff very knowledgeable and helpful without being patronising. Helped us select a combination that suited us and, now we’ve got it, the sound is excellent!

30 dicembre 2025
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Risposta di Richer Sounds - Guildford

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

Informed, professional service with no sales pressure

Professional, patient and remarkably "unpushy" service when I visited RS at Guildford to buy a more modern (better picture quality) small (only 42"!) TV to replace the 40"Philips model that I'd bought 13 tears and 1 day previously also from RS at Guildford. Tayla (the store manager I believe) was fantastic.

29 dicembre 2025
Valutata 5 stelle su 5

Speaker Purchasing Experience.

I rated my experience as excellent for the following reasons;Informed sales personnel, good advice, the opportunity to listen to a variety of different speakers without pressure to buy, fare prices. The speakers I purchased sound excellent with my system and I’m very pleased with my purchase.

27 dicembre 2025
Valutata 5 stelle su 5

Great prices and service.

Great prices and service.
I called rather than visited as I knew what I wanted. I needed a particular delivery date and couldn't seem to get that through the website. No problem whatsoever, managed to order over the phone and all taken care of.

26 dicembre 2025
Valutata 5 stelle su 5

Brilliant customer service

Due to an illness, I was not able to visit the store. I e-mailed Tayla, the store manager at the Guildford branch. We discussed options for a new HiFi online.
Tayla was absolutely brilliant, helpful and knowledgeable. She never pushed the most expensive and actually recommended a cheaper turntable with better quality.
Great service

3 gennaio 2026
Non scritta su invito
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Risposta di Richer Sounds - Guildford

Thank you for your 5 star review!

Valutata 4 stelle su 5

Great responsiveness of the manager of…

Great responsiveness of the manager of Guildford. Suitable discount agreed for purchase of 2 top of the Sony range of tv's. The only downside was delivery was one day later than agreed and the drivers were pretty miserable.

26 dicembre 2025
Valutata 5 stelle su 5

Great range of amps and patient…

Great range of amps and patient knowledgeable advice to make the right selection. Many thanks!

14 novembre 2025
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Risposta di Richer Sounds - Guildford

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

Great help and advice.

Great advice from Tayla at the Guildford branch over recent days about my choice of 4K TV and stand. I had intended to visit to make my purchase but things prevented me and I had to order by phone instead where Dan was equally courteous and helpful. My order is now on its way and I look forward to reviewing that in due course.

2 gennaio 2026
Non scritta su invito
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Risposta di Richer Sounds - Guildford

Thank you for your wonderful feedback

Valutata 5 stelle su 5

Excellent customer service

Somehow Richer sounds always have such amazing staff. The team at Guildford are no different. They really care about the advice they give and are attentive on the phone and in person. I dropped in to discuss sound bars and then rang to arrange a demo. They asked which member of staff I had spoken to, to try and have them cover the demo. I then got the date wrong but they fitted me in anyway. I did not even bother checking online, just bought it there and then.

16 dicembre 2025
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Risposta di Richer Sounds - Guildford

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

Great TV

The TV is great. I appreciated your advice not to buy a more expensive TV.

12 dicembre 2025
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Risposta di Richer Sounds - Guildford

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

Purchased a clearance item

Wanted to purchase a clearance item from the store.
Phoned the store before travelling.
Dan placed it to one side so that when I arrived it was still available.

10 dicembre 2025
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Risposta di Richer Sounds - Guildford

Thank you for your wonderful feedback

Valutata 5 stelle su 5

Needed some info about an LG Oled C…

Needed some info about an LG Oled C series. Their website gave me all the knowledge I needed. Everything is very detailed and broken down to help viewers understand the various features.

14 novembre 2025
Non scritta su invito
Logo di Richer Sounds - Guildford

Risposta di Richer Sounds - Guildford

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

Expert staff, great prices

Modern TVs are so complicated it is great that Richer Sounds has knowledgeable staff who are helpful and unbiased. As a result we are very pleased with our purchase.

1 dicembre 2025
Logo di Richer Sounds - Guildford

Risposta di Richer Sounds - Guildford

Thanks for your feedback, great to read you were happy with our service.

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