Richer Sounds - Exeter Recensioni 2.937

TrustScore 5 su 5

4,9

89-91 Sidwell Street, EX4 6PH Exeter, GB


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Valutata 5 stelle su 5

Always great service from the guys at Richer Sounds. Visited the Exeter branch to trial a pair of Senheiser headphones. Wasn't allowed at a electrical store nearer to me but the guys at Richer Sounds... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Amazing service. I'd been looking into buying a Blu-Ray player and emailed my local store (Exeter) to ask if it would be possible to have the Sony UBPX 700K put back for me for my week off. The... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Went to pick up some reserved headphones, I didn't realise the shop wasn't open until 11 and I arrived well before that. The guy inside kindly let me in early to pick up the headphones. Always friendl... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Great customer service, I have to admit I was not the easiest customer! I got some ex demo speakers, but then noticed a dent in them when unboxing, I then got new ones, but had a concern, which they t... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di impianti Hi-fi
  2. Negozio di elettronica
  3. Negozio di televisioni

Scritti dall'azienda

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

2937 recensioni

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Valutata 5 stelle su 5

Really impressed with the team at…

Really impressed with the team at Richer sounds, very knowledgeable and extremely helpful. Would definitely purchase from Richer Sounds again.

7 marzo 2026
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Risposta di Richer Sounds - Exeter

Thank you for your wonderful feedback

Valutata 5 stelle su 5

Knowledge

I always find the knowledge and helpfulness at Richer Sounds to be second to none.

26 marzo 2026
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Risposta di Richer Sounds - Exeter

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

Brilliant advice and customer service…

Brilliant advice and customer service from Pete in Exeter. Great deal on a superb TV, delivered within 24 hours!

24 marzo 2026
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Risposta di Richer Sounds - Exeter

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

An excellent retail experience

Prompt attention with focused answers which saves time and effort.
Selected appropriate equipment near to my price guide.
Spent time on how to set up my purchase which i subsequently found useful.
Overall a very good experience.

24 marzo 2026
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Risposta di Richer Sounds - Exeter

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

First time for years at richer…

First time for years at richer sounds,what a great experience, brought my first bit of hifi in 40 years,didn't realise you had free parking,joined vip club,will be back soon.

21 marzo 2026
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Risposta di Richer Sounds - Exeter

Thanks for your kind review, we look forward to your next visit.

Valutata 5 stelle su 5

Perfect!

First of all, my new TV is awesome. Service from the team at the Exeter branch was second to none, I was kept informed from the moment I ordered online to when I collected from the store, the guys even carried the TV out to my van for me. Cannot fault at all!

20 marzo 2026
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Risposta di Richer Sounds - Exeter

Thanks for your kind review, we look forward to your next visit.

Valutata 5 stelle su 5

Good shop

We arrived before opening time and he ( I’ve forgotten his name ) opened the shop . Was very helpful and knowledgeable. My son bought an amplifier that was just what I wanted for my old hifi system . Would certainly recommend this shop .

18 marzo 2026
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Risposta di Richer Sounds - Exeter

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

Lovely TV

Easy to order and did a price match with no issues. Order delivered sooner that estimated, lovely TV no issues

31 ottobre 2025
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Risposta di Richer Sounds - Exeter

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

Excellent service and no pushy selling

Firstly, I arrived before opening time and they very kindly allowed me in. Secondly, had good advice and no pushy selling and I ended up with a great set of headphones. Thanks to all. See you again.

17 marzo 2026
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Risposta di Richer Sounds - Exeter

Thank you for your 5 star review, it’s lovely to read your comments.

Valutata 5 stelle su 5

Cool Speakers.

Hi, I recently bought a pair of speakers from Richer Sounds in Exeter. The speakers them selves are superb and have brought a new level of listening and enjoyment of music.
The staff there were extremely helpful and I would recommend them to everyone.

17 marzo 2026
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Risposta di Richer Sounds - Exeter

Thanks for your kind review, we look forward to your next visit.

Valutata 5 stelle su 5

Fantastic service

Fantastic knowledge and service

15 marzo 2026
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Risposta di Richer Sounds - Exeter

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

Brilliant advice and knowledge!

The staff were warm and welcoming, knowledgable and understanding. They respected our budget and put together a package that absolutely met our needs. We're delighted

16 marzo 2026
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Risposta di Richer Sounds - Exeter

Thank you for your wonderful feedback

Valutata 5 stelle su 5

Great service

Great service, great value and delivered earlier than expected!

13 marzo 2026
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Risposta di Richer Sounds - Exeter

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 5 stelle su 5

Fantastic service and advice from the…

Fantastic service and advice from the Exeter team especially Pete, Nick and Mark.
With their expertise, price matching and 6 year guarantees it’s a no brainer to buy from Richer Sounds.
I trust them wholeheartedly to make an informed purchase.

13 marzo 2026
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Risposta di Richer Sounds - Exeter

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

An Outstanding Service

Pete, the sales manager who dealt with us was superb. His knowledge and expertise was outstanding. He provided my wife and I a balanced view of the TV makes and how they have improved over the years. Despite having a clear idea of the make we wanted, Pete demonstrated a number of sets to us, allowing us to change our original plan and purchase an LG television instead. The LG is spellbinding. I would thoroughly recommend it.

16 febbraio 2026
Non scritta su invito
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Risposta di Richer Sounds - Exeter

Thank you for your wonderful feedback

Valutata 4 stelle su 5

Goodbye HarmonKarmon, hello Yamaha

I rang with a problem about my ageing AV amp and received clear and concise analysis that confirmed my fears. However, the process of buying a replacement was easy and, thanks to being a VIP member, not quite as expensive as it might have been. A new Yamaha RX-V4A AV amp arrived the next day. A little effort and an app later saw to setting up and the sound is great.
Once again, fab service from the team at Sidwell Street 👍🏻

10 marzo 2026
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Risposta di Richer Sounds - Exeter

Thanks very much for taking the time to leave your review. I’m pleased the team were able to give you the advice that made the process of choosing a replacement as straightforward as possible.
It’s great to hear that the Yamaha RX‑V4A arrived so quickly, was easy to set up, and that you’re now enjoying the results — and we’re glad your VIP membership helped soften the blow of the upgrade!

If there’s anything else we can help with in future, please don’t hesitate to get in touch with us at..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

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