Richer Sounds - Exeter Recensioni 

3058
TrustScore 5 su 5

4,9

89-91 Sidwell Street, EX4 6PH Exeter, GB


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Valutata 5 stelle su 5

First and foremost, we knew very little about hifi tech until we met Nick. Now we know a little bit more, our visit to Exeter Richer Sounds was very informative. What we installed at home was a super... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Wonderful customer service. It began with a telephone call to ask about parking as bringing 98 year old with us and didn’t want her to walk too far. Very pleased to hear about on site parking. The ser... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We knew we wanted a particular Tv; it was available at John Lewis with 5year guarantee & at Richer Sounds with a 6year guarantee so we chose the latter. We paid £10 extra for next day delivery. De... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We’re very pleased with our new audio equipment. The chance to try out options in the demonstration room made all the difference as we ended up with completely different options to where we started. S... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di impianti Hi-fi
  2. Negozio di elettronica
  3. Negozio di televisioni

Scritti dall'azienda

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

3K recensioni

5 stelle
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4,9

Tutte le recensioni

(3058)

25.159 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Very good team

First and foremost, we knew very little about hifi tech until we met Nick. Now we know a little bit more, our visit to Exeter Richer Sounds was very informative. What we installed at home was a super hifi system with everything we needed to start our journey into real sound and real enjoyable music. Thank you again Nick, you made our visit well worth while. H&M

22 agosto 2026
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Risposta di Richer Sounds - Exeter

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 5 stelle su 5

Good information regarding the product…

Good information regarding the product and very helpful sales person. Also arranged local technician to wall mount the product.

22 agosto 2026
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Risposta di Richer Sounds - Exeter

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

Staff were very knowledgeable and…

Staff were very knowledgeable and helpful. Also very friendly and nothing was too much trouble for them. They made my shopping experience very good. Thank you

18 agosto 2026
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Risposta di Richer Sounds - Exeter

Thanks for your feedback, great to read you were happy with our service.

Valutata 4 stelle su 5

The TV I bought was not suitable they…

The TV I bought was not suitable they were very good when I took it back and refunded me straight away

18 agosto 2026
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Risposta di Richer Sounds - Exeter

Hi there,

We were very sorry to read that you were not satisfied with your purchase, but we are pleased to see that our colleagues were able to assist you with this matter promptly.

If there are any problems or you need any further assistance, please feel free to get in touch via our Customer Service team on 0333 900 0094 or customerservices@richersounds.com.

Many thanks,

The Customer Experience team

Valutata 5 stelle su 5

Prompt and efficient service

Prompt and efficient service. Right product immediately available.

17 agosto 2026
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Risposta di Richer Sounds - Exeter

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

Ordered 77” OLED tv on Sunday delivered…

Ordered 77” OLED tv on Sunday delivered on Friday. Very helpful in store and very happy with tv. I also received free soundbar worth £999 and 15% cash refund from lg. better deal than j Lewis.

16 agosto 2026
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Risposta di Richer Sounds - Exeter

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

We turned up not really knowing what we…

We turned up not really knowing what we wanted and Steve was able to help us navigate the variety of choice available to us to come to a nice choice of system. Good experince.

15 agosto 2026
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Risposta di Richer Sounds - Exeter

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 5 stelle su 5

I had an idea of what i wanted and…

I had an idea of what i wanted and after a long chat with Pete I made my choice....speakers and amp delivered. Speakers run in and all is fabulous.

14 agosto 2026
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Risposta di Richer Sounds - Exeter

Thanks for your kind review, we look forward to your next visit.

Valutata 5 stelle su 5

Wonderful customer service

Wonderful customer service. It began with a telephone call to ask about parking as bringing 98 year old with us and didn’t want her to walk too far. Very pleased to hear about on site parking. The service in store was very professional, no hard sell and genuine interest in helping us decide. On collection day we arrived before opening time but we were invited in regardless, happy helpful staff. The TV was carried to the car for us too. Email contact was excellent and an altogether very easy and joined up experience.

13 agosto 2026
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Risposta di Richer Sounds - Exeter

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

I've been using Richer sounds since…

I've been using Richer sounds since 2002 when we bought a new hifi system for a new house. I've been back many times, most recently for a replacement turntable for the one that, sadly, died after 43 years of use! Thanks, Richer Sounds, for all the help and advice!

3 giugno 2026
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Risposta di Richer Sounds - Exeter

Thanks for your kind review, we look forward to your next visit.

Valutata 5 stelle su 5

Competitive price, excellent service.

We knew we wanted a particular Tv; it was available at John Lewis with 5year guarantee & at Richer Sounds with a 6year guarantee so we chose the latter.
We paid £10 extra for next day delivery. Delivery was well organised with good communication & the Tv was taken up to the first floor living room without any quibble.
Our son set up the Tv for us, although this is a service, paying, offered by Richer Sounds. We decided that the sound bar we’d ordered was not necessary so took it back to the shop, immediately refunded, pleasant service.

17 agosto 2026
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Risposta di Richer Sounds - Exeter

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

Great Service

Always get great products at great prices from Richer Sounds….. good reliable staff that know the products.

2 maggio 2026
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Risposta di Richer Sounds - Exeter

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

Called in to buy a lead to connect my…

Called in to buy a lead to connect my turntable to my Technics Streamer/CD and some decent speaker cable and the guys were extremely knowledgeable & helpful.
Highly recommend this Exeter store.

8 agosto 2026
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Risposta di Richer Sounds - Exeter

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

Although short-staffed due to illness I…

Although short-staffed due to illness I was given time explaining what I was looking for and at no stage felt rushed or pressured and was given sound advice on the options available.

7 agosto 2026
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Risposta di Richer Sounds - Exeter

Thank you for your 5 star review, it’s lovely to read your comments.

Valutata 5 stelle su 5

Choose a physical shop you won’t regret it

I chose to use a shop rather than just online to support businesses in my area. I was met by Steve, who was available in just the right way, not an overbearing presence, but clearly on hand for questions. After looking at some tv’s I had already researched I asked for help and opinions. An extensive conversation followed and balanced view was presented clearly backed up by knowledge and experience of both products and customers including explaining, after I queried a better deal than online, that there are extra’s available in store that are not online. I left the store to think about it. After 4 days I called Steve. He remembered me and the deal was done remotely. The product was delivered efficiently and is great.
In summary an excellent retail experience.

7 agosto 2026
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Risposta di Richer Sounds - Exeter

Thank you for your 5 star review, it’s lovely to read your comments.

Valutata 5 stelle su 5

We’re very pleased with our new audio…

We’re very pleased with our new audio equipment. The chance to try out options in the demonstration room made all the difference as we ended up with completely different options to where we started. Staff were friendly and helpful and delivery was very quick and easy.

7 agosto 2026
Logo di Richer Sounds - Exeter

Risposta di Richer Sounds - Exeter

Thanks for your great feedback and for supporting local business.

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