Richer Sounds - Exeter Recensioni 

3126
•
TrustScore 5 su 5

4,9

89-91 Sidwell Street, EX4 6PH Exeter, GB

•

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Valutata 5 stelle su 5

Great in person at your exter store. My kids had a great time on the F1 simulator whilst we discussed and bought some new speaker with Peter. Your showroom staff member Peter has great knowledge and... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I recently purchased from Richer Sounds and was extremely impressed with the service. The staff were friendly, welcoming, and very knowledgeable, taking the time to answer all my questions and provide... Leggi di più

Valutata 5 stelle su 5

Usual great interaction with Richer Sounds staff prior to purchase. Very pleased with my subsequent purchase from them - great price and excellent guarantee period. Delivery adjusted to suit my requir... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Had asked to be able to audition two turntables which I had shortlisted , with the advice of staff at Exeter over the phone. On arrival I was taken to the dem. room where the turntables had been set... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di impianti Hi-fi
  2. anche in
  3. Negozio di elettronica
  4. Negozio di televisioni

Scritti dall'azienda

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

3K recensioni

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4,9

Tutte le recensioni

(3126)

24.500 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

I recently purchased from Richer Sounds Exeter

I recently purchased from Richer Sounds and was extremely impressed with the service. The staff were friendly, welcoming, and very knowledgeable, taking the time to answer all my questions and provide helpful advice without any pressure. The whole experience was professional and enjoyable from start to finish. Excellent customer service and a great team. I would highly recommend Richer Sounds to anyone looking for quality products and expert guidance.

11 ottobre 2026
Valutata 5 stelle su 5

Excellent staff

Excellent staff. Pleasure to walk through door.

10 ottobre 2026
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Risposta di Richer Sounds - Exeter

Thanks for your feedback, great to read you were happy with our service.

Valutata 5 stelle su 5

Feedback from my visit.

The sales team were very helpful, Nick was a great help and a great ambassador for your company. I was good to talk to people that genuinely wanted to help me in my choice of systems going forward.

8 ottobre 2026
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Risposta di Richer Sounds - Exeter

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

As ever

As ever, helpful and informative. It’s been one of the most pleasurable shops to go in for me, even when I’m just getting a set of cheap earphones.

I only wish I had a need to buy more stereo equipment, but the darling wife would shout at me if I did.

8 ottobre 2026
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Risposta di Richer Sounds - Exeter

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 5 stelle su 5

Great service and excellent value

Usual great interaction with Richer Sounds staff prior to purchase. Very pleased with my subsequent purchase from them - great price and excellent guarantee period. Delivery adjusted to suit my requirements too. Just simply good service overall. Thanks!

10 settembre 2026
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Risposta di Richer Sounds - Exeter

Thanks for your feedback, great to read you were happy with our service.

Valutata 5 stelle su 5

The friendliness and professionalism of…

The friendliness and professionalism of your Exeter staff made our purchase happen. We will be back. M&A.

5 ottobre 2026
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Risposta di Richer Sounds - Exeter

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

Highly recommended.

I’ve been buying from Richer Sounds for years, and their helpfulness, knowledge and professionalism never fail to impress me.

Mark, the Exeter branch manager, is exceptional. His expertise and personal service make shopping there a pleasure, and I hope to continue dealing with him for many years to come.

Highly recommended.

4 ottobre 2026
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Risposta di Richer Sounds - Exeter

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 5 stelle su 5

Superb service from all the staff

Superb service from all the staff, great knowledge would recommend to all to go to this independent shop in Exeter.

22 settembre 2026
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Risposta di Richer Sounds - Exeter

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 4 stelle su 5

DID I BUY THE RIGHT TV?

I have made plenty of purchases over the years at Richer Sounds around the country. They are always my go to shop because of the quality of the products and the knowlege of the staff.
On this visit I had limited time to buy a new TV but the experience could have been improved had I been taken through a 'check list' that would have narrowed the choice down to the most suitable one. Had I not asked about the refresh rate, I would have bought the wrong TV. Also, I did not realise that the one I bought does not have freeview and I was unaware that the TV could operate by wi-fi streaming until I was in the process of setting it up.
There were absolutely no instructions with the TV about how to set it up or even a website link to find instructions. I had to experiment with on screen options.
In summary, have I bought the right TV and is the TV that I have bought connected and set up for optimum performance?

2 ottobre 2026
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Risposta di Richer Sounds - Exeter

Thank you for your feedback and for taking the time to leave us a review.

We’re really sorry you’re not 100% sure if your new purchase is the right choice. Our Exeter team will be in touch shortly so they can discuss this matter with you in more detail and ensure that the matter is completely resolved.

If you need any additional support, please get in touch via our Customer Service team on 0333 900 0094 or customerservices@richersounds.com.

Many thanks,

The Customer Experience team

Valutata 5 stelle su 5

Excellent Service

Mark and all of the staff members were helpful, very knowledgeable and happy to deal with me - stressed and untechy! They helped me find a tv that would be suitable for my husband who is in a nursing home and were happy to speak to the maintenance guy to arrange the installation. They also delivered which was a great help. I’ll definitely be back!

28 settembre 2026
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Risposta di Richer Sounds - Exeter

Thank you for your 5 star review, it’s lovely to read your comments.

Valutata 5 stelle su 5

Reliably brilliant

Yet another great experience with Richer Sounds. Nothing spectacular - just a pair of earphones - but the staff in the Exeter store were every bit as friendly and enthusiastic as I've long since come to expect from RS. I sincerely wish all retailers could be as trustworthy and unpretentious as they are.

16 settembre 2026
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Risposta di Richer Sounds - Exeter

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

Great in personal experience at exter store

Great in person at your exter store. My kids had a great time on the F1 simulator whilst we discussed and bought some new speaker with Peter.
Your showroom staff member Peter has great knowledge and we decided on a different brand of speaker after speaking with him. Very happy with our purchase.

26 settembre 2026
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Risposta di Richer Sounds - Exeter

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

Used them before, superb.

Used them before. Superb service, great price, 6 year warranty. What's not to like?

25 settembre 2026
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Risposta di Richer Sounds - Exeter

Thanks for your kind review, we look forward to your next visit.

Valutata 5 stelle su 5

First class service as always I used to…

First class service as always I used to use a local independent company but he retired and since then everything I’ve had has been bought here. Tv is as good as expected I just wish my other one would have lasted till my insurance payment came the I would have had the top model but still might and give this one away

24 settembre 2026
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Risposta di Richer Sounds - Exeter

Thanks for your feedback, great to read you were happy with our service.

Valutata 5 stelle su 5

Every little detail matters to them

Every little detail matters to them: even though a small item was missing from my ‘open box’ turntable; having reported it, a new one was delivered DPD! Excellent.

17 settembre 2026
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Risposta di Richer Sounds - Exeter

Thanks for your feedback, great to read you were happy with our service.

Valutata 5 stelle su 5

Excellent

I've written several reviews for RS and they are all good. This remains the case particularly the staff at Exeter under the excellent oversight of Mark, the manager. Thank you.

12 agosto 2026
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Risposta di Richer Sounds - Exeter

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

friendly clear advice

20 settembre 2026
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Risposta di Richer Sounds - Exeter

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

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