Richer Sounds - Exeter Recensioni 

3126
•
TrustScore 5 su 5

4,9

89-91 Sidwell Street, EX4 6PH Exeter, GB

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Valutata 5 stelle su 5

Great in person at your exter store. My kids had a great time on the F1 simulator whilst we discussed and bought some new speaker with Peter. Your showroom staff member Peter has great knowledge and... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I recently purchased from Richer Sounds and was extremely impressed with the service. The staff were friendly, welcoming, and very knowledgeable, taking the time to answer all my questions and provide... Leggi di più

Valutata 5 stelle su 5

Usual great interaction with Richer Sounds staff prior to purchase. Very pleased with my subsequent purchase from them - great price and excellent guarantee period. Delivery adjusted to suit my requir... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Had asked to be able to audition two turntables which I had shortlisted , with the advice of staff at Exeter over the phone. On arrival I was taken to the dem. room where the turntables had been set... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di impianti Hi-fi
  2. anche in
  3. Negozio di elettronica
  4. Negozio di televisioni

Scritti dall'azienda

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

3K recensioni

5 stelle
4 stelle
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4,9

Tutte le recensioni

(3126)

24.500 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

First Class Service

Ours has been first class customer experience with the team at Exeter Richer Sounds. A project to update our kit and equipment that started in March with an initial enquiry and has now completed with the last purchase this week.
We have felt completed supported with honest advice and feedback and this has ensured we now have what we wanted.

20 settembre 2026
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Risposta di Richer Sounds - Exeter

Thank you for your 5 star review, it’s lovely to read your comments.

Valutata 5 stelle su 5

Service above and beyond.

Had asked to be able to audition two turntables which I had shortlisted , with the advice of staff at Exeter over the phone. On arrival I was taken to the dem. room where the turntables had been set up using the same Cambridge 81 amp that I have at home and speakers similar to my Monitor Audio floor standers.
I was given a selection of vinyl to play and offered a cup of coffee. After an hour or so, with occasional help from Lloyd and Mark, I had reached a decision and went home with a new turntable.

20 settembre 2026
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Risposta di Richer Sounds - Exeter

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

Great personal service without pressure.

It was a refreshing change not to get pressured by staff desperate to make a sale, the staff knew their product inside out and passed on the knowledge in a way the layman could digest and comprehend. After which we were allowed to take our time to make a decision without anyone hovering over us. An added bonus was the 6 year warranty that meant you weren't pressured into taking out a expensive after care package.

18 settembre 2026
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Risposta di Richer Sounds - Exeter

Thank you for your wonderful feedback

Valutata 5 stelle su 5

As ever

As ever, sensible, friendly help from people who know their stock.

16 settembre 2026
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Risposta di Richer Sounds - Exeter

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

Delivery

Kept me updated on item being delivered,call received when they were going to deliver,efficient,prompt service

16 settembre 2026
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Risposta di Richer Sounds - Exeter

Thank you for your wonderful feedback

Valutata 5 stelle su 5

I was given really detailed guidance…

I was given really detailed guidance and support as I was choosing a new television. Steve was very patient as I was being particularly indecisive about both the size and brand of television I was after. I am delighted with my new television and could not have been happier with the service I received.

16 settembre 2026
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Risposta di Richer Sounds - Exeter

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

Very helpful

Very helpful, efficient, everything as promised, great price too.

15 settembre 2026
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Risposta di Richer Sounds - Exeter

Thank you for your 5 star review, it’s lovely to read your comments.

Valutata 5 stelle su 5

Really helpful

Really helpful - Pete took the time to explore the correct earphone option for me.
Good price and quick delivery.

16 settembre 2026
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Risposta di Richer Sounds - Exeter

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

Very good and helpful service and…

Very good and helpful service and staff.

Disappointed that the new TV was faulty after two days use and am having to wait nearly 7 days for a replacement to arrive.

Staff in Exeter shop extremely helpful and cheerful. A credit to the company.

15 settembre 2026
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Risposta di Richer Sounds - Exeter

Thanks for your kind review, we look forward to your next visit.

Valutata 5 stelle su 5

Thank you Richer Sounds a staff at…

Thank you Richer Sounds a staff at Exeter for excellent advice and support.
Five stars
Barry Wellington Somerset.

14 settembre 2026
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Risposta di Richer Sounds - Exeter

Thanks for your kind review, we look forward to your next visit.

Valutata 3 stelle su 5

DPD poor delivery of wharfendale 5.2 speaker stañds

The equipment I received from ritchersounds was great , a pair of wharfedale evo 5.2 speaker stands, but the delivery by DPD was terrible. I waited in and also gave instructions to deliver to my neighbour if I wasn’t in. The delivery was left outside the packaging was ripped and tatty. Leaving costly items outside in public is extremely irresponsible.

12 settembre 2026
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Risposta di Richer Sounds - Exeter

Thank you for your feedback, whilst I'm pleased to hear that you're happy with the Wharfedale speaker stands, I was genuinely sorry to read about your delivery experience.

Having reviewed the matter, I can see that DPD failed to complete the delivery successfully at the first attempt and then compounded matters by leaving the parcel outside on the subsequent visit, which they should simply never do. We of course expect far higher standards from the companies that represent us, and don’t expect this kind of hassle for our customers; rest assured I have raised your experience directly with DPD. We will also be in touch with you directly to discuss the matter further and make sure everything is completely in order with your purchase.

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valutata 5 stelle su 5

Edited review

EDITED:

After I realised the original TV I purchased was too small, (my mistake), Mark at Exeter made it very easy to replace my TV with an upgrade at a great price. Honestly couldn't be happier with my purchase, will definitely be back. 10/10, again, shoutout to Mark and Lloyd👌

13 settembre 2026
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Risposta di Richer Sounds - Exeter

I'm very sorry to read of how your recent returns request was handled and offer my sincere apologies. We will investigate with the store manager and his team, as to the comments made by the colleague handling the issue, and contact you directly to help exchange the product for something you are happier with..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valutata 5 stelle su 5

Fantastic service as always

Fantastic service as always. Friendly and helpful. Wonderful shop.

12 settembre 2026
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Risposta di Richer Sounds - Exeter

Thanks for your feedback, great to read you were happy with our service.

Valutata 5 stelle su 5

good people and a good deal!

Helpful, enthusiastic and friendly staff who did everything they could to make it easy for me.... and a good deal even compared to online suppliers!

12 settembre 2026
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Risposta di Richer Sounds - Exeter

Thank you for your 5 star review, it’s lovely to read your comments.

Valutata 5 stelle su 5

Super helpful

Steve was super helpful and full of knowledge. I needed a TV that day and he delivered

5 settembre 2026
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Risposta di Richer Sounds - Exeter

Thank you for your 5 star review, it’s lovely to read your comments.

Valutata 5 stelle su 5

Enthusiastic

Enthusiastic, knowledgable, and helpful service.

10 settembre 2026
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Risposta di Richer Sounds - Exeter

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

Impressive

Placed an order at 15:30 day 1 , paid £20 for next day delivery (good value) and I was watching by 15:30 day 2. Very good Richer Sounds service and excellent from the couriers they use AND I Live in Cornwall. The price was excellent and the soundbar was added as well for zero cost. Samsung tv and soundbar and both are excellent. Will definitely use again.

10 settembre 2026
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Risposta di Richer Sounds - Exeter

Thank you for your 5 star review, it’s lovely to read your comments.

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