Richer Sounds - Exeter Recensioni 2949

TrustScore 5 su 5

4,9

89-91 Sidwell Street, EX4 6PH Exeter, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

So was looking to upgrade my usher s520 to ae1s 40th anniversary And Pete at Exeter was brilliant, always answered my emails great advice great price and the option to return for full refund... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Exeter branch was incredibly helpful when I asked about an "open box" deal on a relatively high value item. They checked with the branches that had some, sent me photograph to see quality, then organi... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Always great service from the guys at Richer Sounds. Visited the Exeter branch to trial a pair of Senheiser headphones. Wasn't allowed at a electrical store nearer to me but the guys at Richer Sounds... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Delighted with the product and Richer Sounds - used click and collect for my son's record player. The process was seamless and really lovely customer service from the shop in Exeter.

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di impianti Hi-fi
  2. Negozio di elettronica
  3. Negozio di televisioni

Scritti dall'azienda

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

3K recensioni

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Valutata 5 stelle su 5

Excellent and knowledgeable service

Excellent and knowledgeable service. Staff are friendly and take their time with you. After sales service is also excellent

3 gennaio 2026
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Risposta di Richer Sounds - Exeter

Thank you for your wonderful feedback

Valutata 5 stelle su 5

Went old school and phoned up richer…

Went old school and phoned up richer sounds. Sorry forgot who I spoke with but helped me purchase a new TV and wall mounting bracket with ease.
Great service and great TV. Not my first time using richer sounds and certainly won't be the last.

3 gennaio 2026
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Risposta di Richer Sounds - Exeter

Thank you for your 5 star review, it’s lovely to read your comments.

Valutata 5 stelle su 5

Great experience

They offer an experience which is becoming rarer in the UK. The ability to speak to someone who is knowledgeable and able to negotiate and offer solutions without being hindered by their own company rules.

2 gennaio 2026
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Risposta di Richer Sounds - Exeter

Thank you for your 5 star review, it’s lovely to read your comments.

Valutata 5 stelle su 5

Ben Was very helpful

Ben Was very helpful, and even carried my new speakers to my car

27 dicembre 2025
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Risposta di Richer Sounds - Exeter

Thank you for your 5 star review!

Valutata 5 stelle su 5

Popped in for advice about headphones

Popped in for advice about headphones, then acted on it.
Very pleased with the recommended headphones and the service from the Exeter branch in advising then helping me to buy them.
A happy ( returning ) customer!

29 novembre 2025
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Risposta di Richer Sounds - Exeter

Thank you for your 5 star review!

Valutata 4 stelle su 5

Very helpful in the shop to set up and…

Very helpful in the shop to set up and demo the hi-fi system I was looking at.
Took the speakers home on the Saturday and the vinyl player turned up on the Monday a day early.
Very happy with the service and system I purchased. Thank you

3 gennaio 2026
Valutata 5 stelle su 5

They know their stuff

We bought a turntable, amp, speakers, CD player and TV and found the staff at Exeter to be so helpful and knowledgeable. Steve could answer any questions and we went along with his recommendations based on our budget. Highly recommend and unlike at some shops, they know what they're talking about.

30 dicembre 2025
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Risposta di Richer Sounds - Exeter

Thank you for your wonderful feedback

Valutata 5 stelle su 5

Was served by Mark in the Exeter store…

Was served by Mark in the Exeter store who cold not have been more helpful. Gave loads of advice and did not pressure sell. As a result purchased a television and a soundbar. This is my third purchase from this store and would certainly use them again.

9 gennaio 2026
Non scritta su invito
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Risposta di Richer Sounds - Exeter

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

Really good service

Good value, and really helpful with a couple of questions. Quick response and product delivered the following day with Dpd which is reliable where I live. Happy with bew hi fi separates

31 dicembre 2025
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Risposta di Richer Sounds - Exeter

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

New TV

Amazing service from Steve. Went in to buy a new TV. He dis lots of research for the TV that Irequired. I got the measurements wrong. Went back he found a TV with better spec. Delivered the next day. Brilliant TV. Thank you Steve

30 dicembre 2025
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Risposta di Richer Sounds - Exeter

Thanks for your feedback, great to read you were happy with our service.

Valutata 3 stelle su 5

I opted to do click and collect

I opted to do click and collect. The guys in the shop were great but overall it took 4 working days to arrive. Way outside your SLA. It made me wonder about the point of having a shop that carries no stock. In my case I would have been much better having it delivered directly.

23 dicembre 2025
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Risposta di Richer Sounds - Exeter

Dear Mr Harvie,

I'm so sorry to read that there was a delay on your click and collect order, which should have been ready the next working day for collection. We class Monday to Friday as working days for such orders, explained in the checkout.

From investigation there was an internal error on our system which delayed the order by a day but because it was then the weekend, this meant 4 calendar says until the item was available.

Please accept my sincere apologies for what happened, we have since dealt with the issue and will make sure we review the systems to prevent this reoccurring. In the meantime, our customer service team will contact you directly to resolve the matter to your satisfaction..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Valutata 5 stelle su 5

Top notch service.

Steve at this branch was excellent. He price-matched the product I wanted without quibble. The product arrived promptly. Great service

30 dicembre 2025
Valutata 5 stelle su 5

I bought a TV and decided to add…

I bought a TV and decided to add surround sound to the system. I called and and spoke to a gentleman named Steve at the Exeter office. He absolutely went above and beyond, finding me the perfect setup and looked through the best deals for me and made a great saving against every other retailer.
Richer Sounds customer for life.

29 dicembre 2025
Valutata 5 stelle su 5

The final piece of the hi-fi puzzle for…

The final piece of the hi-fi puzzle for my sister - speaker stands. She's delighted and so am I. The Exeter branch of Richer Sounds should be your go-to outlet for anyone in that area looking to upgrade their audio-visual enjoyment.........without breaking the bank!!

29 dicembre 2025
Valutata 5 stelle su 5

We were recommended Richer Sounds

We were recommended Richer Sounds, they didnt disappoint, Mark the manager was really helpful and knowledgeable without being pushy, the prices were on a par to online we'd seen, really happy with our purchase, we had a slight problem with the delivery company but after speaking with Mark this was very quickly addressed quickly and professionally. Would definitely recommend and would use again.

28 dicembre 2025
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Risposta di Richer Sounds - Exeter

Thank you for your 5 star review, it’s lovely to read your comments.

Valutata 5 stelle su 5

OLED TV

Very helpful in the shop. Available straight away on the phone next day to help with the TV set up

27 dicembre 2025
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Risposta di Richer Sounds - Exeter

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

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