Richer Sounds - Edinburgh Recensioni 

2738
•
TrustScore 5 su 5

4,9

1B Chambers Street, EH1 1HR Edinburgh, GB

•

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Called the Edinburgh location and spoke with JACK who was very helpful and professional. Asked about difference in LG TV I was thinking about and the OLED and then purchased a good OLED and am so ple... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Great service from Jamie and Bowie at the Edinburgh store. Had two auditioning sessions with no pressure to decide on anything and no attempt to veer me towards one product or another. Left with the c... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Bowie, a senior sales advisor in Edinburgh, spent some time with me discussing the OLED tv options available to me which I found very helpful. I ended up buying a 48'' LG with which I am pleased. The... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Approached quickly and in a friendly manner by Bowie, I explained my requirement and he explained the best options within my price range, then explained the product to me without force and gave me tim... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di impianti Hi-fi
  2. anche in
  3. Negozio di elettronica
  4. Negozio di televisioni

Scritti dall'azienda

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

3K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,9

Tutte le recensioni

(2738)

24.562 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Blu-ray player

I managed to find the Blu-ray player I wanted at Richer Sounds.
There was a problem with my card payment, but customer support were very helpful and managed to resolve the issue (my bank authorised the card payment but Richer Sounds didn't at first).
The player arrived the next day(on a Saturday)which I wasn't expecting as standard free delivery was up to 5 working days.
Great service and I'm very happy with my purchase.
Highly recommended.

21 agosto 2026
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Risposta di Richer Sounds - Edinburgh

Thank you for your 5 star review!

Valutata 5 stelle su 5

Extremely pleased.

The guy who dealt with my purchase was extremely helpful and knowledgable. He helped me a great deal.

20 agosto 2026
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Risposta di Richer Sounds - Edinburgh

Thank you for your 5 star review, it’s lovely to read your comments.

Valutata 5 stelle su 5

Knowledgable and helpful staff

Knowledgable and helpful staff.

Good price for the TV and they put me in touch directly for someone to manage the installation

19 agosto 2026
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Risposta di Richer Sounds - Edinburgh

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

Exellent service!

Thank you so much to John, the manager, and James, who came out and installed my systems. Both were extremely professional, helpful and friendly throught the process.
Everything was made so straightforward and both John and James were happy to answer any questions i had. Fantastic service from start to finish, i couldn't recommend them enough!
Regards, Gary.

18 agosto 2026
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Risposta di Richer Sounds - Edinburgh

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

Sennheiser headphones

Bowie, who attended to me, was very helpful and quickly understood exactly what I wanted. He showed me several possibilities and, with no pressure on me to buy, took time to outline their advantages and disadvantages clearly. I am very pleased with the purchase I eventually made. Thoughtfully, as the headphone package was quite bulky, Bowie offered to have it delivered to my home. They arrived the next day, with the option to return after 30 days if they were unsuitable. (I'm keeping them.) I would certainly recommend Richer sounds.

12 agosto 2026
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Risposta di Richer Sounds - Edinburgh

Thank you for your 5 star review!

Valutata 5 stelle su 5

Sales guy (Jack?) was great

Sales guy (Jack?) was great, I was only making a small purchase but he was very thorough and signed me up to the VIP club resulting in a further discount (the mini amp I was buying was already discounted).

16 agosto 2026
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Risposta di Richer Sounds - Edinburgh

Thanks for your feedback, great to read you were happy with our service.

Valutata 5 stelle su 5

Great service

Every time I enter Richer Sounds the staff totally understand my requirements and addresses them effectively - with a smile!

13 agosto 2026
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Risposta di Richer Sounds - Edinburgh

Thank you for your 5 star review, it’s lovely to read your comments.

Valutata 5 stelle su 5

I came here to buy a new Blu-Ray player…

I came here to buy a new Blu-Ray player and was able to get a new model with a 2 year guarantee which I will get delivered when it comes out.

I was very impressed with the service I received.

8 agosto 2026
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Risposta di Richer Sounds - Edinburgh

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 5 stelle su 5

Bought a new amplifier

Bought a new amplifier, there advice was extremely helpful. Jake at the Edinburgh branch did a demo which was great and convinced me to buy the Argon amp. Have used them often and will continue to return thanks Bobby 👍

7 agosto 2026
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Risposta di Richer Sounds - Edinburgh

Thank you for your 5 star review, it’s lovely to read your comments.

Valutata 5 stelle su 5

Richer sounds for ever

Fantastic. I had a limited small budget to spend and not sure if the Richer Sounds was the right place to go to. The salesman Bowie took time to guide me in my price range without trying to make me overspend. The time Bower took for me you would think I was buying a £15000.00 system. Bowie you were so knowledgeable and guided so well with my budget. No doubt about it. If you want the best you can afford then go to Richer Sounds. It’s the only place I will go to in the future

14 agosto 2026
Non scritta su invito
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Risposta di Richer Sounds - Edinburgh

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

I recommend!

27 aprile 2026
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Risposta di Richer Sounds - Edinburgh

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

Excellent service and a pleasant experience throughout

Hi
I have dealt with Richer Sounds several times now and they are one of the best to deal with, most helpful and informative and nothing seems to be too much trouble.

John (store manager) especially goes out of his way to ensure that you are happy and if you are making a purchase that you have made the right one.
Excellent service and a pleasant experience throughout

5 agosto 2026
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Risposta di Richer Sounds - Edinburgh

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 5 stelle su 5

Excellent service

We had previously been into another store and while the guy was very knowledgeable we felt he was pushing certain brands of equipment over everything else. I had already done some homework about what I wanted so when we went into your Edinburgh store and explained what I wanted without mentioning the actual product, your salesman immediately came up with the one of the choices I had looked at and confirmed that it was the best available. We were then surprised into find that we were still on the records after buying an item there many years ago. We ordered on the Monday and the item was delivered on the Wednesday.

3 agosto 2026
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Risposta di Richer Sounds - Edinburgh

Thank you for your 5 star review, it’s lovely to read your comments.

Valutata 5 stelle su 5

I ordered the argon arg mk2 turntable…

I ordered the argon arg mk2 turntable Monday 12 noon and it arrived safely Wednesday 3pm fantastic turntable I had a rega planar 1 which was good but this one is a lot better and was a £120 cheaper I have shopped with Richer Sounds edinburgh for a few things before and will continue to do so thankyou Steven

3 agosto 2026
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Risposta di Richer Sounds - Edinburgh

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 4 stelle su 5

Person selling item was very helpful .

Person selling item was very helpful .
But bit disappointed that I asked about a lead or connection from product to existing tv but never got a clear answer?
I’m a bit of a technophobic !!
So there could be a way off connecting said items ??
I’m just trying to avoid sound bar !

4 agosto 2026
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Risposta di Richer Sounds - Edinburgh

Thanks for the feedback and for the positive rating, although we’re very sorry that you didn't receive the advice you needed in regards to the connection.

We have contacted our store colleagues and arranged that they contact you directly to clarify and resolve any outstanding issues.

The Customer Experience team

Valutata 5 stelle su 5

Excellent choice of products, great staff

Excellent choice of products, and was given a speaker demo without a booking, and had the chance to listen for about an hour. I was contacted a couple of days later by the store, asking if I needed more help, or to hear something else. Booked another demo a couple of days later, and made the purchase. Staff were great, friendly and knowledgeable.

31 luglio 2026
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Risposta di Richer Sounds - Edinburgh

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

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