Richer Sounds - Edinburgh Recensioni 

2681
TrustScore 5 su 5

4,9

1B Chambers Street, EH1 1HR Edinburgh, GB


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Valutata 5 stelle su 5

Bowie, who attended to me, was very helpful and quickly understood exactly what I wanted. He showed me several possibilities and, with no pressure on me to buy, took time to outline their advantages a... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I managed to find the Blu-ray player I wanted at Richer Sounds. There was a problem with my card payment, but customer support were very helpful and managed to resolve the issue (my bank authoris... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Thank you so much to John, the manager, and James, who came out and installed my systems. Both were extremely professional, helpful and friendly throught the process. Everything was made so straight... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Excellent experience at Richer Sounds, Chamber Street, Edinburgh. Guided me on purchase I was little unsure of. Had all the answers to my questions and advised on best product. Organised delivery... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di impianti Hi-fi
  2. Negozio di elettronica
  3. Negozio di televisioni

Scritti dall'azienda

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

3K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
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4,9

Tutte le recensioni

(2681)

25.159 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 4 stelle su 5

Upgrading video media kit

James the technician and David the Store manager in Edinburgh have been helpful and constructive in the selection of media kit to upgrade my existing video media experience. I also need to be able to connect o my Panasonic TV from Windows to allow viewing from my film collection and that requirement is still being progressed,

21 agosto 2026
Valutata 5 stelle su 5

My sound system.

Excellent products.
Turntable, amplifier and speakers.
I couldn't be happier.
About the team:
Speechless.
Very kind, helpful and attentive.

22 agosto 2026
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Risposta di Richer Sounds - Edinburgh

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

Great to buy from a knowledgeable person and not online

Enjoyed going into the store to be welcomed by music (not overpowering) and a great team. I have very little technical knowledge about anything that the store sells and here I feel they really know about their products and the technology involved. It took me back to the days when you could go into a store and know the advice you were given could be relied upon and was backed up by thorough knowledge. There was no pressure to buy and I was able to ask as many questions as needed to understand about the equipment that I was buying. Bowie was an excellent advisor and I am so pleased with my purchase and will be back for more. I won't go anywhere else and it is so great to be able to deal with a person and not just make an online purchase.

22 agosto 2026
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Risposta di Richer Sounds - Edinburgh

Thanks for your feedback, great to read you were happy with our service.

Valutata 5 stelle su 5

Knowledgeable and friendly team

Excellent experience at Richer Sounds, Chamber Street, Edinburgh.

Guided me on purchase I was little unsure of. Had all the answers to my questions and advised on best product. Organised delivery to shop for easy uplift.

Really good service.

21 agosto 2026
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Risposta di Richer Sounds - Edinburgh

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

Blu-ray player

I managed to find the Blu-ray player I wanted at Richer Sounds.
There was a problem with my card payment, but customer support were very helpful and managed to resolve the issue (my bank authorised the card payment but Richer Sounds didn't at first).
The player arrived the next day(on a Saturday)which I wasn't expecting as standard free delivery was up to 5 working days.
Great service and I'm very happy with my purchase.
Highly recommended.

21 agosto 2026
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Risposta di Richer Sounds - Edinburgh

Thank you for your 5 star review!

Valutata 5 stelle su 5

Extremely pleased.

The guy who dealt with my purchase was extremely helpful and knowledgable. He helped me a great deal.

20 agosto 2026
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Risposta di Richer Sounds - Edinburgh

Thank you for your 5 star review, it’s lovely to read your comments.

Valutata 5 stelle su 5

Knowledgable and helpful staff

Knowledgable and helpful staff.

Good price for the TV and they put me in touch directly for someone to manage the installation

19 agosto 2026
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Risposta di Richer Sounds - Edinburgh

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

Exellent service!

Thank you so much to John, the manager, and James, who came out and installed my systems. Both were extremely professional, helpful and friendly throught the process.
Everything was made so straightforward and both John and James were happy to answer any questions i had. Fantastic service from start to finish, i couldn't recommend them enough!
Regards, Gary.

18 agosto 2026
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Risposta di Richer Sounds - Edinburgh

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

Sennheiser headphones

Bowie, who attended to me, was very helpful and quickly understood exactly what I wanted. He showed me several possibilities and, with no pressure on me to buy, took time to outline their advantages and disadvantages clearly. I am very pleased with the purchase I eventually made. Thoughtfully, as the headphone package was quite bulky, Bowie offered to have it delivered to my home. They arrived the next day, with the option to return after 30 days if they were unsuitable. (I'm keeping them.) I would certainly recommend Richer sounds.

12 agosto 2026
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Risposta di Richer Sounds - Edinburgh

Thank you for your 5 star review!

Valutata 5 stelle su 5

Sales guy (Jack?) was great

Sales guy (Jack?) was great, I was only making a small purchase but he was very thorough and signed me up to the VIP club resulting in a further discount (the mini amp I was buying was already discounted).

16 agosto 2026
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Risposta di Richer Sounds - Edinburgh

Thanks for your feedback, great to read you were happy with our service.

Valutata 5 stelle su 5

Great service

Every time I enter Richer Sounds the staff totally understand my requirements and addresses them effectively - with a smile!

13 agosto 2026
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Risposta di Richer Sounds - Edinburgh

Thank you for your 5 star review, it’s lovely to read your comments.

Valutata 5 stelle su 5

I came here to buy a new Blu-Ray player…

I came here to buy a new Blu-Ray player and was able to get a new model with a 2 year guarantee which I will get delivered when it comes out.

I was very impressed with the service I received.

8 agosto 2026
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Risposta di Richer Sounds - Edinburgh

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 5 stelle su 5

Bought a new amplifier

Bought a new amplifier, there advice was extremely helpful. Jake at the Edinburgh branch did a demo which was great and convinced me to buy the Argon amp. Have used them often and will continue to return thanks Bobby 👍

7 agosto 2026
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Risposta di Richer Sounds - Edinburgh

Thank you for your 5 star review, it’s lovely to read your comments.

Valutata 5 stelle su 5

Richer sounds for ever

Fantastic. I had a limited small budget to spend and not sure if the Richer Sounds was the right place to go to. The salesman Bowie took time to guide me in my price range without trying to make me overspend. The time Bower took for me you would think I was buying a £15000.00 system. Bowie you were so knowledgeable and guided so well with my budget. No doubt about it. If you want the best you can afford then go to Richer Sounds. It’s the only place I will go to in the future

14 agosto 2026
Non scritta su invito
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Risposta di Richer Sounds - Edinburgh

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

I recommend!

27 aprile 2026
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Risposta di Richer Sounds - Edinburgh

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

Excellent service and a pleasant experience throughout

Hi
I have dealt with Richer Sounds several times now and they are one of the best to deal with, most helpful and informative and nothing seems to be too much trouble.

John (store manager) especially goes out of his way to ensure that you are happy and if you are making a purchase that you have made the right one.
Excellent service and a pleasant experience throughout

5 agosto 2026
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Risposta di Richer Sounds - Edinburgh

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 5 stelle su 5

Excellent service

We had previously been into another store and while the guy was very knowledgeable we felt he was pushing certain brands of equipment over everything else. I had already done some homework about what I wanted so when we went into your Edinburgh store and explained what I wanted without mentioning the actual product, your salesman immediately came up with the one of the choices I had looked at and confirmed that it was the best available. We were then surprised into find that we were still on the records after buying an item there many years ago. We ordered on the Monday and the item was delivered on the Wednesday.

3 agosto 2026
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Risposta di Richer Sounds - Edinburgh

Thank you for your 5 star review, it’s lovely to read your comments.

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