Richer Sounds - Distribution Recensioni 2.723

TrustScore 5 su 5

5,0

Richer Sounds, Hankey Place 3 - 4, SE1 4BB London, England, GB


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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Email the night before with 3 hour delivery slot for following day. On day of delivery SMS with two hour slot and link to track how many jobs prior to mine. 20 mins prior to deliver telephone c... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Driver phoned ahead and explained process. Very friendly and un-rushed. The store phoned the next day to check everything was okay. I had a technical query and after checking we'd done the basics... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Craig at the Chester store provided brilliant customer service, both pre and post sale and I would happily recommend Richer Sounds without hesitation. Trav and Mark delivered my new TV today. They wer... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Trav and Mark were spot on..arrived in the time slot having given us 30 mins notice....offered to take off thier shoes before coming in the house...both very polite and efficient...took pics of the de... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di impianti Hi-fi
  2. Negozio di elettronica
  3. Negozio di televisioni

Scritti dall'azienda

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informazioni di contatto

  • Richer Sounds, Hankey Place 3 - 4, SE1 4BB, London, England, Regno Unito

  • 0333 900 0093

5,0

Eccellente

TrustScore 5 su 5

2723 recensioni

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Valutata 5 stelle su 5

A great experience from placing the…

A great experience from placing the order to receiving the TV and wall bracket 2 days later. I was kept informed of the delivery schedule via text and Gareth phoned me when he was 10 minutes from my home so I could continue with my day without waiting at home and meet him when he arrived. He was very polite and carried the boxes inside before checking them and recording the delivery.

12 maggio 2026
Non scritta su invito
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Risposta di Richer Sounds - Distribution

Thank you for your 5 star review, it’s lovely to read your comments.

Valutata 5 stelle su 5

Lovely delivery team!

The delivery team Zak and Ian were absolutely brilliant - very professional, friendly and helpful! I bought a massive TV that they had to manoeuvre up a narrow staircase and it got stuck a couple of times but they persevered in good spirits until they managed to get it to the right room. I am very grateful! Excellent service!

12 maggio 2026
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Risposta di Richer Sounds - Distribution

Thanks for your feedback, great to read you were happy with our service.

Valutata 5 stelle su 5

Very polite and respectful and friendly…

Very polite and respectful and friendly always helpful and had a problem getting into the house 🏠 but they managed it. Very nice

12 maggio 2026
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Risposta di Richer Sounds - Distribution

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

Travelodge and Mark were very helpful…

Travelodge and Mark were very helpful bringing in the products, they were respectful by taking shoes off when asked and helped carry the product I ordered up a flight of stairs.

12 maggio 2026
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Risposta di Richer Sounds - Distribution

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 5 stelle su 5

Zak and Ian kept in touch and let me…

Zak and Ian kept in touch and let me know when they was close so I could be prepared. They carried the tv in the house offering to take off their shoes and was really helpful and friendly. Brilliant service

11 maggio 2026
Non scritta su invito
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Risposta di Richer Sounds - Distribution

Thank you for your 5 star review!

Valutata 5 stelle su 5

Amazing delivery men

Amazing delivery men. The Polish delivery guy offered me a full-body, four-hands massage, saying it's all part of the service. Thank you, Trav and Karol. I feel like a new man. I always purchase from Richer Sounds. Great lads.

11 maggio 2026
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Risposta di Richer Sounds - Distribution

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

After purchasing a Samsung 50 inch TV I…

After purchasing a Samsung 50 inch TV I was given a time and day for a delivery and on the day the delivery driver Trav text me to say he would be there in the next hour, when he delivered the TV he was really helpful and said if there was anything I needed just to give them a ring.

8 maggio 2026
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Risposta di Richer Sounds - Distribution

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

Excellent service

Excellent service from Gareth and Karol, received the text with a time slot, a phone call 20 mins in advance of their arrival and they kindly moved all 4 packages to the most convenient place for us. Really nice guys.

8 maggio 2026
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Risposta di Richer Sounds - Distribution

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 5 stelle su 5

Delivery was good

Delivery was good, TV works exactly as expected. I am not expecting to use the 6 Yr warranty as the amplifier/ receiver I bought from them in 1987 still works fine.
Absolutely nothing to complain about, I will use them again 😀.
Thank you

8 maggio 2026
Non scritta su invito
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Risposta di Richer Sounds - Distribution

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 5 stelle su 5

Excellent delivery experience.

The TV was delivered on time by a very helpful team. Placed it exactly where I asked them to. They were well mannered and polite.

8 maggio 2026
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Risposta di Richer Sounds - Distribution

Thank you for your 5 star review!

Valutata 5 stelle su 5

Richer Sounds delivery

I was kept informed about this delivery and as expected I got a message saying my delivery would be from 11.15 am till 13.15. I got a phone call saying the delivery team were 15 minutes away. Gareth and Karol appeared exactly on time brought my new TV sound bar and recording box into my home and checked the packaging was pristine as described.

8 maggio 2026
Non scritta su invito
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Risposta di Richer Sounds - Distribution

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Valutata 5 stelle su 5

Faultless delivery

Faultless delivery, Gareth and Karol were polite and helpful. They phoned me 10 minutes before they arrived to let me know.

8 maggio 2026
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Risposta di Richer Sounds - Distribution

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

Superb from start to finish

Superb from start to finish.
Had a SMS and time, made a call to say I wasn't going to be in. The driver said he would see if he could get there for a time that worked and would call me 20 mins befoer.
All of which happened and was delivered

Superb service

7 maggio 2026
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Risposta di Richer Sounds - Distribution

Thanks for your kind review, we look forward to your next visit.

Valutata 5 stelle su 5

Excellent service in all respects

Excellent service in all respects. One of the best I have come across.
Very professional, courteous staff.

7 maggio 2026
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Risposta di Richer Sounds - Distribution

Thanks for your feedback, great to read you were happy with our service.

Valutata 5 stelle su 5

Great service throughout

Great service throughout, was kept in form throughout every stage, very polite and helpful staff both in the shop and on delivery.

7 maggio 2026
Non scritta su invito
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Risposta di Richer Sounds - Distribution

Thank you for your wonderful feedback

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