New tv from Richer Sounds delivered by Gareth and Paul - very efficient as got text message from them advising of time slot, followed by tel call of exact time once they were 20 minutes away. Very pol... Leggi di più
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Delivery team Zak & Ian provided excellent service today. They telephoned me shortly before the delivery and l was 10 minutes from home. They said no problem and were there just as l arrived home. A v... Leggi di più
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Got a next day delivery service without paying the extra, got clear, full communication. Driver & mate were cheerful, nice professional people. Brought the TV into my house and placed it exactly where... Leggi di più
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Trav and Paul were brilliant, got my 85 inch tv in the house exactly where I wanted it. Said If I ever had any issues with it to contact them and were polite and efficient, giving notice before they a... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Informazioni di contatto
Richer Sounds, Hankey Place 3 - 4, SE1 4BB, London, England, Regno Unito
- 0333 900 0093
5,0
Eccellente
3K recensioni
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Risposta di Richer Sounds - Distribution
Thank you for your 5 star review, it’s lovely to read your comments.
Online TV Purchase
From start to finish, a great experience and the delivery team of Trav and Rob were excellent. First class customer service.
20 maggio 2026
Non scritta su invito
Risposta di Richer Sounds - Distribution
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Warwick and Mark delivered my new TV
Warwick and Mark delivered my new TV. They were brilliant, ringing to let me know when exactly they would arrive and then quickly getting the tv into the house. Great Richer Sounds service as always
20 maggio 2026
Non scritta su invito
Risposta di Richer Sounds - Distribution
Thanks for your feedback, great to read you were happy with our service.
Brilliant communication prior to…
Brilliant communication prior to delivery and on day of delivery. Really lovely guy who delivered. Handled with care and very respectful of property. Great chat and customer service. Highly recommend
20 maggio 2026
Non scritta su invito
Risposta di Richer Sounds - Distribution
Thanks for your great feedback and for supporting local business.
Risposta di Richer Sounds - Distribution
Thanks for your feedback, great to read you were happy with our service.
Great service
Stuart in Liverpool sales team was excellent - he called me following my initial email enquiry, answered all my questions about specifications of several different models, provided quotes and price matched my final choice.
Communication regarding delivery was excellent - email the night before, text on the day and phone call 20 mins before arrival. The item was delivered on time by Karol and Paul, who were very pleasant and professional.
20 maggio 2026
Non scritta su invito
Risposta di Richer Sounds - Distribution
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Excellent service.
excellent service from Rob and Trav. Arrived on time and were most helpful.
8 aprile 2026
Non scritta su invito
Risposta di Richer Sounds - Distribution
Thank you for your 5 star review, it’s lovely to read your comments.
Trav and Mark were spot on..arrived in…
Trav and Mark were spot on..arrived in the time slot having given us 30 mins notice....offered to take off thier shoes before coming in the house...both very polite and efficient...took pics of the delivery location....all done in minutes!....great lads.5 star
19 maggio 2026
Non scritta su invito
Risposta di Richer Sounds - Distribution
Thanks for your 5 star review, we look forward to seeing you again next time
FAULTLESS. PERFECT SERVICE.
Email the night before with 3 hour delivery slot for following day.
On day of delivery SMS with two hour slot and link to track how many jobs prior to mine.
20 mins prior to deliver telephone call to say they will be with me in 20 minutes.
The delivery guys were friendly, respectful of property and placed items in room where requested. PERFECT 5***** service.
Thanks, that's why I always use Richer Sounds for TV and hifi purchases.
19 maggio 2026
Non scritta su invito
Risposta di Richer Sounds - Distribution
Thanks for your feedback, great to read you were happy with our service.
Brilliant and friendly service
Brilliant and friendly service. Delivered 98" TV to my house with care. 5 Stars.
19 maggio 2026
Non scritta su invito
Risposta di Richer Sounds - Distribution
Thanks for your 5 star review, we look forward to seeing you again next time
Great delivery of my new product
Great delivery of my new product, Gareth rang to inform me he was 20 minutes away, which was a great help.
Gareth was polite and courteous of my property, taking his shoes off when entering.
My first order with Richer Sounds, great prices and a great service....thank you.
19 maggio 2026
Non scritta su invito
Risposta di Richer Sounds - Distribution
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Excellent service
Excellent service, lads telephoned when they were on their way. Arrived bang on time very polite and friendly.
18 maggio 2026
Non scritta su invito
Risposta di Richer Sounds - Distribution
Thank you for your wonderful feedback
The delivery guys were super friendly…
The delivery guys were super friendly and very helpful and gave me some good tips about handling tv. They were very polite when they rang to say they were close by and arrived on time.
18 maggio 2026
Non scritta su invito
Risposta di Richer Sounds - Distribution
Thanks for your feedback, great to read you were happy with our service.
Delivery team polite
Delivery team polite, and informative.
A text around 30 mins before would have earned 5 stars.
18 maggio 2026
Non scritta su invito
Risposta di Richer Sounds - Distribution
Thank you for your feedback, and for leaving us a positive review about your delivery experience.
The teams will send SMS to customers, generally on the morning of the delivery, which they follow up with a 'pre call' 30 minutes before for customers. I understand this did happen here but you were unable to answer that call, which I can understand. We appreciate your feedback of course and will discuss with the transport teams, to try and increase flexibility within the delivery process.
I do hope all is well with the item, and should you need any help at all do get in touch..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Great Service
I bought my previous TV from the Prestwich branch so I went back as I wanted a 55" TV. The service was really good and the Sales Advisor, Ellis, was really helpful and knowledgeable. The delivery guys, Trav & Mark, were very obliging. I would definitely recommend buying from Richersounds.
11 maggio 2026
Non scritta su invito
Risposta di Richer Sounds - Distribution
Thanks for your feedback, great to read you were happy with our service.
Fantastic guys
Fantastic guys. Couldn't be more helpful. Arrived on time---even phoned to confirm their time of arrival. Best delivery service I've ever had. Can't fault them in any way at all. Cheers guys. Really appreciate you
15 maggio 2026
Non scritta su invito
Risposta di Richer Sounds - Distribution
Thank you for your 5 star review!
Rob and karol lovely guys and did a…
Rob and karol lovely guys and did a great job unloading my purchase
Credit to richer sounds business
15 maggio 2026
Non scritta su invito
Risposta di Richer Sounds - Distribution
Thanks for your great feedback and for supporting local business.
Great customer service and delivery
Craig at the Chester store provided brilliant customer service, both pre and post sale and I would happily recommend Richer Sounds without hesitation. Trav and Mark delivered my new TV today. They were very kind, pleasant and helpful and also had a great sense of humour, which is always welcome.
15 maggio 2026
Non scritta su invito
Risposta di Richer Sounds - Distribution
Thank you for your 5 star review, it’s lovely to read your comments.
Trav and Mark were on time
Trav and Mark were on time, they were very pleasant and understanding. They handled my product with extreme care, I would recommend them always.
15 maggio 2026
Non scritta su invito
Risposta di Richer Sounds - Distribution
Thank you for your wonderful feedback
We ordered a new Samsung Q990F Soundbar…
We ordered a new Samsung Q990F Soundbar for delivery on Thursday 14.05.26 for delivery after 9am, I was awake at 8am & the Delivery company sent me a message saying they would be here for 8:15. They arrived and the 2 men were very friendly and did a great job bringing my package into the house, the main man recognised us a he delivered our Hisense tv last year. So all in all were very happy with the delivery company and Richer Sounds.
14 maggio 2026
Non scritta su invito
Risposta di Richer Sounds - Distribution
Thanks for your 5 star review, we look forward to seeing you again next time
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