I’m a returning customer. For this purchase Charlie (Brighton) gave me excellent advice when steering me to what was available for my setup. DPD were first-class, fast and efficient. (Notification... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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I had a faulty FiiO K13. It was a tricky intermittent fault. Nik went out of his way to verify the fault and get it replaced under warranty. He also then set up a demo so that I could compare the F... Leggi di più
The customer service I recieved at Richer sounds Brighton was amazing. Charlie was informative and extremely helpful. He gave advice and explained the product very clearly. Whenever I have pho... Leggi di più
L'azienda ha risposto
Jay answered my query really quickly with helpful advice and even including photographs so that I could understand. The connecting cable I needed was ready for me to collect that day with clear instru... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Informazioni di contatto
54 London Road, BN1 4JE, Bridhton, Regno Unito
- 0333 900 0039
4,9
Eccellente
3K recensioni
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Le persone hanno visualizzato anche
great custermer service.Charlie was very helpful thank you very…
Charlie was very helpful thank you very much.
11 marzo 2026
Risposta di Richer Sounds - Brighton
Thank you for your 5 star review!
Very few companies deal in cassette…
Very few companies deal in cassette players l was pleased with store consultant who steered me in the direction of the portable cassette player.
10 marzo 2026
Risposta di Richer Sounds - Brighton
Thanks for taking the time to leave your review, it’s great to hear the store consultant was able to guide you to a suitable portable option for cassettes, a format we love!
We really appreciate your feedback and are pleased we could help you find a product you were happy with. If there’s anything else we can assist with in future of course, please don’t hesitate to contact us..
seniorcomplaintsteam@richersounds.com
Kind regards,
Tom Griffiths
Head of Customer Experience
Richer Sounds
Outstanding service
Outstanding service. I cant remember the man's name, but super helpful and friendly.
8 marzo 2026
Risposta di Richer Sounds - Brighton
Thank you for your wonderful feedback
Richer sound service was great.
Richer sound service was great I think this is the third TV I have had, however the TV its self has a cheap feel to it. That's not detrument to Richer sound they and the sales guy were spot on.
9 marzo 2026
Risposta di Richer Sounds - Brighton
Thank you for your review although I was really sorry to read you aren't completely satisfied with your new television. Indeed, we offer a variety of ways for customers to return unwanted products to us, and I have included our returns information below..
https://customerservice.richersounds.com/hc/en-gb/articles/360012946177-Unwanted-items
If you contact the Brighton store from where the product was bought they will be happy to help find something more suitable, I will also feed back your comments to our supplier. Of course if we can be of any more help do get in touch..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Great overall customer experience
Bought a cd unit amp speakers and headphones .
There turned out to be a compatibility issue with the amp and headphones but it was very quickly resolved in a way that worked for both of us.
Would recommend to anyone
8 marzo 2026
Risposta di Richer Sounds - Brighton
Thanks for your feedback, great to read you were happy with our service.
Fantastic
Asked for guidance in regards to purchasing new speakers. The store was easy to get a hold of, and I received very good help and service. Minty gave me very good advice and helped me find the right speakers for my needs. Would absolutely come back again.
7 marzo 2026
Risposta di Richer Sounds - Brighton
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Quick efficient delivery to store and…
Quick efficient delivery to store and collect. Friendly staff
6 marzo 2026
Risposta di Richer Sounds - Brighton
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
very helpfull
5 marzo 2026
Risposta di Richer Sounds - Brighton
Thanks for your feedback, great to read you were happy with our service.
Excellent advice and service
2 marzo 2026
Risposta di Richer Sounds - Brighton
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
The place for TV and Hi Fi
If one is in the market for any Hi Fi or the latest TV this is the place to go. Great service and products.
6 maggio 2025
Risposta di Richer Sounds - Brighton
Thanks for your 5 star review, we look forward to seeing you again next time
The team are brilliant
The team are brilliant. Notable experience. They go the extra mile to help you out.
6 marzo 2026
Non scritta su invito
Risposta di Richer Sounds - Brighton
Thank you for your 5 star review!
Really helpful staff on two visits to…
Really helpful staff on two visits to choose a TV and wall mount. I would have chosen the wrong wall mount without their assistance. Also appreciated the advice to try living with the TV before deciding on a soundbar
27 febbraio 2026
Risposta di Richer Sounds - Brighton
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Risposta di Richer Sounds - Brighton
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Out of stock item quickly obtained &…
Out of stock item quickly obtained & kept updated
26 febbraio 2026
Risposta di Richer Sounds - Brighton
Thank you for your wonderful feedback
Extremely helpful
Phoned for help connecting equipment purchased from them. As always very patient and guided me the set-up process until I got the required result. Perfect!
Thank you
25 febbraio 2026
Risposta di Richer Sounds - Brighton
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Friendly and knowledgable
Friendly and knowledgable, allowing discussions to be had and options to be made. Very happy with the chosen turntable.
24 febbraio 2026
Risposta di Richer Sounds - Brighton
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Always friendly staff and always…
Always friendly staff and always satisfied with what I purchase
23 febbraio 2026
Risposta di Richer Sounds - Brighton
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
had a issue with my recent purchase…
had a issue with my recent purchase from the brighton store but everything was sorted very quickly great service
1 marzo 2026
Non scritta su invito
Risposta di Richer Sounds - Brighton
Thanks for your feedback, great to read you were happy with our service.
Risposta di Richer Sounds - Brighton
Thanks for your 5 star review, we look forward to seeing you again next time
Staff were very friendly and helpful
Staff were very friendly and helpful, excellent service
Didn't get on with Sharp 32 inch TV but this was changed for us without any quibble. Now enjoying our Cello 32 inch
Thank you Nik, Minty and the manager
21 febbraio 2026
Risposta di Richer Sounds - Brighton
Thank you for your wonderful feedback
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