Called in because I was looking for a price match and they couldn't have been more helpful. Price was matched (and reduced further), delivery was super prompt and I received a call a few days after to... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
What made your experience great? Being able to ring up and speak to a real person who gave very good advice enabling me to buy a product that is working well and within my budget.
L'azienda ha risposto
I wanted and new replacement TV. I did not really know what make or the type that I wanted. I had looked online and been to another national electrical retailer. This had left me a bit... Leggi di più
L'azienda ha risposto
Well I believe that the Experience was a total success due to many factors i.e. I "applied" myself to the "task-in-hand" cos it became increasingly apparent en route that I did actually Want what I wa... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Informazioni di contatto
545 Christchurch Road, BH1 4AH, Bournemouth, Regno Unito
- 0333 900 0058
4,9
Eccellente
2K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
all at the shop were super helpful and…
all at the shop were super helpful and guided me to what I was looking for initially ... then a budget change allowed for a 'better' choice and they thought it was a good choice .... Technics turntable and Triangle active speakers ... Sounds Fantastic
13 gennaio 2026
Risposta di Richer Sounds - Bournemouth
Thank you for your 5 star review!
Paul was very helpful
Paul was very helpful , delivery on time. Seamless purchase of my new tv!
16 gennaio 2026
Risposta di Richer Sounds - Bournemouth
Thank you for your 5 star review, it’s lovely to read your comments.
Wry good service productRicher Sounds and delivery
Wry good service product and delivery
14 gennaio 2026
Risposta di Richer Sounds - Bournemouth
Thank you for your 5 star review!
Risposta di Richer Sounds - Bournemouth
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Very knowledgeable, friendly and good customer service
I was looking for a vinyl record player and wasn’t sure which one to choose. The staff at Richer Sounds, Bournemouth were incredibly knowledgeable and helped me narrow down the right option without any pressure. They gave clear, honest advice, made the whole buying process effortless, and were genuinely friendly throughout. Excellent customer service all around — highly recommended.
14 gennaio 2026
Risposta di Richer Sounds - Bournemouth
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Prompt, hassle free service
My request to purchase my headphones and take it off the credit voucher through telesales was easy to do. The service was prompt and hassle free.
11 gennaio 2026
Risposta di Richer Sounds - Bournemouth
Thank you for your wonderful feedback
Great advice and product knowledge.very…
Great advice and product knowledge.very helpful salesman and made me feel that i could come in or call anytime for further help (no doubt i will).Shame about shop location.
10 gennaio 2026
Risposta di Richer Sounds - Bournemouth
Thanks for your 5 star review, we look forward to seeing you again next time
Richer Sounds prices can never be…
Richer Sounds prices can never be beaten. But what makes them special is their, above and beyond, customer service which is the best of any business/organisation with whom I've had dealings/purchases. Cannot recommend them highly enough.
10 gennaio 2026
Risposta di Richer Sounds - Bournemouth
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Excellent service and very competitive…
Excellent service and very competitive prices, very helpful with delivery too.
10 gennaio 2026
Risposta di Richer Sounds - Bournemouth
Thank you for your wonderful feedback
Purchase…
Knowledge of Lewis in store about appliance bought. However i would love it if you had spelt my name correctly on my invoice and in emails you are now sending me. Corrected after email and review thanks.
9 gennaio 2026
Risposta di Richer Sounds - Bournemouth
Thanks for the feedback and so sorry for the spelling error, I will arrange for the customer to follow up and rectify this for you asap..
seniorcomplaintsteam@richersounds.com
Apologies again,
Tom Griffiths
Head of Customer Experience
Richer Sounds
First choice for hifi
First choice for hifi. Staff always knowledgeable about products.
9 gennaio 2026
Risposta di Richer Sounds - Bournemouth
Thanks for your 5 star review, we look forward to seeing you again next time
Good Experience
Very friendly and helpful. Knowledgeable and not pushy. Explained what I was buying. Good value as well.
9 gennaio 2026
Risposta di Richer Sounds - Bournemouth
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Purchase of new TV
Comprehensive explanation of all the models available, and their various pros and cons, within the price range given.
Made final choice very easy
6 gennaio 2026
Risposta di Richer Sounds - Bournemouth
Thank you for your wonderful feedback
Excellent Service
Always excellent service, phone or face to face ,and very competitive pricing .... thank you
8 gennaio 2026
Risposta di Richer Sounds - Bournemouth
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Great guy answered phone
Great guy answered phone, knowledgeable and no hard sell, just great advice and help. Will buy from you guys again. Really happy with the system.
7 gennaio 2026
Risposta di Richer Sounds - Bournemouth
Thanks for your 5 star review, we look forward to seeing you again next time
Excellent customer service
Store Manager, Paul was very pleasant, helpful and reassuring. I was very pleased with the service I received and also with the TV I bought
6 gennaio 2026
Risposta di Richer Sounds - Bournemouth
Thanks for your kind review, we look forward to your next visit.
Originally I spoke to the team on the…
Originally I spoke to the team on the phone regarding a new TV, very helpful and informative.
Came into store to place the order as it was a non stock item, great guys would not hesitate to recommend.
28 novembre 2025
Risposta di Richer Sounds - Bournemouth
Thanks for your feedback, great to read you were happy with our service.
I'm a returning customer
I'm a returning customer and bought a top of the range TV online.
Good information over the phone from shop. Next day delivery. Very good delivery company. Kept me informed of delivery times, right to my door.
Set up by reliable company within a few days.
Allround professional and excellent service. Very satisfied with the product I bought.
5 gennaio 2026
Risposta di Richer Sounds - Bournemouth
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Risposta di Richer Sounds - Bournemouth
Thank you for your wonderful feedback
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.