Richer Sounds - Bath Recensioni 

1507
TrustScore 5 su 5

4,9

4A York Place, London Road, BA1 6AE Bath, GB


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Valutata 5 stelle su 5

I spoke to the store manager on the phone soon after opening time. Within two hours I was in the listening room experiencing the amplifier he recommended. He allowed me all the time I needed and didn’... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Very helpful and well-informed assistant (Fred) who quickly worked out what I wanted /was looking for and advised me on what to buy and on the pros/cons of various alternatives. The opportunity to go... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

As always, friendly, helpful, knowledgeable staff. Bought a Samsung Soundbar at an incredible price and also some rear speaker stands - open box, so saved myself a few pennies. Very happy and would... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

This was the best service I’ve ever had from start to finish all the guys at richer sounds in bath were helpful and knowledgable and every question was answered fast with no issues. Sean and Hayden we... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di impianti Hi-fi
  2. Negozio di elettronica
  3. Negozio di televisioni

Scritti dall'azienda

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informazioni di contatto

  • 4A York Place, London Road, BA1 6AE, Bath, Regno Unito

  • 0333 900 0088

4,9

Eccellente

TrustScore 5 su 5

2K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,9

Tutte le recensioni

(1507)

23.820 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Talking to humans in a shop is way better than online!! :)

I was browsing online but couldn't make up my mind about something and phoned the Bath store direct. I ended up talking to Sean who talked me through the options etc and I ended up ordering a set of speakers and stands at a great price with a great deal. Very happy in the end with my new Fyne Audio speakers

4 gennaio 2026
Non scritta su invito
Logo di Richer Sounds - Bath

Risposta di Richer Sounds - Bath

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Valutata 1 stelle su 5

Miserable pick-up shop experience

Miserable pick-up shop experience. On-line purchase; I thought it would be easy to pick up and walk home. Large box is plonked onto desk. How can I easily carry this purchase? Don't know. Could I have a bag of some description? 10p. But I don't have cash. Then, card please. But it'll cost you more than 10p to process...and I have just spent £340! A large plastic bag arrives. Then: before you leave, would you like to become a Premium customer? Would I then get a free bag or similar help to carry the purchase home? No. Then thank you for nothing, Richer Sounds. (Thought: why didn't I just get Amazon or similar to deliver the same item?)

5 gennaio 2026
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Risposta di Richer Sounds - Bath

Dear Mr Allinson,

Thanks for taking my call about your recent store experience today and again please accept my apologies for the way things were dealt with. Before the days of it being a legal requirement to charge for a bag, we also used to fashion box ‘handles’ from tape for customers who came to see us and collected their purchases whilst on foot.

I’ve since spoken to the store and whilst I understand from the manager it was a new colleague who dealt with this who may not have the benefit of this experience, more training is obviously needed. I will arrange this alongside our Operations team as well as mentioning to the team at the store to remember to always apply common sense.

Hopefully if you use us again in the future you will be one of the 98% of happy customers who review us on Trustpilot.

Seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Service
Richer Sounds

Valutata 5 stelle su 5

Question from Richer Sounds for a…

Question from Richer Sounds for a review.
I purchased a TAGA HARMONY HTR 1000
Just before Christmas.
Had a great time using this unit,
Very pleased with performance.
CD. Vinyl. radio. all very pleased with.
Only small complaint clock display dosent stay on permanently.
could be me not reading instruction properly.
Otherwise VERY pleased with purchase
Kevern

12 gennaio 2026
Non scritta su invito
Valutata 5 stelle su 5

Great Customer Service

Bought latest Sony OLED TV not only was price great but customer service second to none. Special thanks to Sean at Bristol for his help & support on a busy Sunday. I have been a customer for many years & service/kmowledge has always been great!

4 gennaio 2026
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Risposta di Richer Sounds - Bath

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Valutata 5 stelle su 5

Just about one of the nicest businesses…

Just about one of the nicest businesses to buy from. Good and relevant advice, didn’t feel pressured, got a great product with an extended warranty at no extra charge. Can’t fault it.

2 gennaio 2026
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Risposta di Richer Sounds - Bath

Thank you for your 5 star review!

Valutata 5 stelle su 5

Great experience as usual

Great experience as usual. Phoned up to see whether they had the TV we wanted in stock and was answered promptly by someone in the Bath shop. Ordered online and TV arrived for local pick up within a day. Very friendly staff there. TV is so far a joy too. Extra 6 year warranty is nice touch too.

30 dicembre 2025
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Risposta di Richer Sounds - Bath

Thanks for your kind review, we look forward to your next visit.

Valutata 5 stelle su 5

Quality Service

People who know and understand the products they sell which is unfortunately not common anymore. Recommended some fantastic speakers and they sound great and are ideal for what I needed

29 dicembre 2025
Valutata 5 stelle su 5

Excellent Experience.

I spoke to Sean on the phone who was superbly helpful. They managed to source my home cinema system and get it to me within 1 day over the Christmas period. And it sounds awesome. I will 100% do business with Richer Sounds in future.

29 dicembre 2025
Valutata 5 stelle su 5

Richer Sounds Bath

Two great guys who were in no way pushy gave excellent service and knowledge
A lovely shopping experience

27 dicembre 2025
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Risposta di Richer Sounds - Bath

Thanks for your 5 star review, we look forward to seeing you again next time

Valutata 5 stelle su 5

Helpful

Helpful, efficient and good value

26 dicembre 2025
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Risposta di Richer Sounds - Bath

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

Hayden was very knowledgeable and…

Hayden was very knowledgeable and helpful. Allowing me to test all options I considered and wanted to trial. I ended up coming in smack bang on the budget I hoped to spend and ended up buying something much better than I had thought I was going for thanks to trialling exdisplay items that were in shop and reduced.

26 dicembre 2025
Logo di Richer Sounds - Bath

Risposta di Richer Sounds - Bath

Thanks for your great feedback and for supporting local business.

Valutata 5 stelle su 5

Great service from RICHER SOUNDS of…

Great service from RICHER SOUNDS of Bath. Pre ordered my item and it arrived the following day. Thoroughly recommended for all your audio equipment.

22 dicembre 2025
Logo di Richer Sounds - Bath

Risposta di Richer Sounds - Bath

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

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