r Recensioni 

I had two great nights sleep on a hotel bed with a lovely mattress topper, so googled the topper to buy one. Sadly they didn't sell it without a duvet and pillows that I didn't need, so my husband AI'd the nearest similar topper it could find. One came up on Richard Haworth that I decided to try, but as always, checked the company out on Trust Pilot first. Oh my goodness, what poor reviews! I very nearly didn't buy, but then Richard Haworth site suggested that another review site had 1000+ fantastic reviews. I did check the other site and yes, many fabulous reviews so I decided to purchase and in so glad I did. Easy site to buy from, liads of email confirmations and shipping details, quick delivery, and a fantastic quality topper that I had a lovely sleep on last night. Sad to see many people on here have had a poor experience, but mine was the opposite, really pleased with Richard Haworth.

Sold as durable. Anything but!
Bought bedding 3 years ago spending a large sum of money, thinking it would outlast us. Thinking we were buying quality. The only sheets I’ve ever had wear out were from Asda.
Paid over £100 each for two sheets that within 2 weeks of each other have both shredded. They’re sold as ‘durable’ but I’d expect them to last longer than 36 washes. I was told that 800 threads is for comfort not durability. Research tells me that genuine 800 threads are durable. 800 threads made of microfibres are not and is misleading. After both the sheets shredded in the same place I accepted it must be me wearing them out. But having considered the situation I realise that other parts of the sheets and indeed the pillowcases get far more friction but are good. I’m not exaggerating when I say the sheets have literally shredded and there are some exceptionally fine wispy threads. Really very unhappy at a complete waste of money. They’ve ripped so badly I can’t even mend them. Was trying to buy British and do the right thing. Shocking.

Pillow arrived with blood stain and hairs on had obviously been used. When we sent photos to them they would not do anything about this unless we went to the hassle of sending the pillow back - the packaging etc.

Terrible customer service and revolting products that are dirty

I originally bought two soft down pillows because I stayed somewhere and I was impressed with the softness and also the mattress however I ordered soft down pillows and they were so thin that the two of them pillowcase and still not have any thickness at all. I rang the company and they said oh well it’s the other type of pillows that we sell but it doesn’t say or anything. It’s absolute rubbish so it was such a pain to send them back, I just bought another two of the different type and I’ve just got my telephone bill and their number is a premium number and to call them about this is cost me £11. I’ve spent over £100 on four pillows that are rubbish zero customer service and I’ve been charged £11 for the query do not use this amateurish company. They are obviously out of the ark and have no clue on how to deal with people or to actually market their products correctly 0 out of 10.

Disaster company to buy from!!! I ordered towels, they sent me a sofa/ bed throw. I sent it back straight away about more than a month ago and I am still awaiting for my refund. After phone calls to customer service and emails without any answer, still out of my money. If I could give them 0 stars I will. Don’t buy from them, you have much better options out there.

Unbelievale that they charge customers for asking questions via a phone call. I've used this company for years, but no longer. They have changed their phone numbers to 0845 which are chargeable on normal mobile phone plans. Their website is unclear when it comes to pillow cases and sizing them correctly to home pillowcases (not hotel) for airbnb, so I called for clarifition. The lady didn't know the difference between trade and shop products and the prices were not reflected on the website that she gave me on the phone. Then the phonecall was cut off half way through and I received a message from my mobile provider saying i had used half my monthly allowance! Never again!

I was a little apprehensive after seeing some of the awful 1 star experiences people have had but so many designers and hotels recommend this brand so I took the risk. Lucky my experience was much better than the reviews I'd seen. I had quick delivery and no issues with the products at all. I also remembered that most people only take the effort to write a review when its negative as a way to relieve their frustration. I personally don't think this should be the case and wanted to let people know that my order made me very pleased.

I just received some towels I ordered, paid around 78.00
I could tell as soon as picked up box they were light as a feather
Thin, poor quality, pathetic, not worth the money,
big mistake on my part taking a chance on a different company.
Delivery was prompt, colour okay ,didn’t wash well.
Will not order from company again

Having read mixed reviews, some quite negative I then read an article in the Independent Newspaper and they highly rated a particular bed topper so intrigued I looked into this company and found they supply Hotels such as The Savoy in London plus Gleneagles in Scotland, these businesses do not buy inferior products, I took the plunge an ordered a topper, well what an incredible transformation to our bed, it’s now so much more supportive and comfortable to sleep on, I can honestly say since the topper was added 10 days ago we have had the very best nights sleep in many many years it was not cheap at £95 including delivery but I’ve always believed in life that “buy cheap, buy twice” and when you spread the cost over years of use it’s pennies at the the end of the day, and you can’t really put a price on a good nights sleep! So very glad I found this company, will definitely be back for more products.

Very average quality goods and zero customer service, although the pictures of the items on their website look luxurious. No communication - takes ages to get your refund, you pay for the postage back and then you are ignored when you write them e-mails for ages. Products are expensive and not worth the money. Looooong return process.

Towels thin. Poor quality. Had to pay for return. Took 14 days to refund despite tracking receipt. Would not use again

I will never order from this company again. They use DPD. Until they use a professional courier and stop inventing excuses why they failed to deliver they don't deserve your business.

I ordered a table cloth and runner with a free offer of a second runner. The table cloth was very poor quality, you can see through it. The runner was very badly stitched and had a curve to it. And the "Free Runner" was actually a place mat.

Really not good quality here, they advertise as though they sell quality items. But like many other reviews, these are not good quality and look like they came direct from a sweat shop in the far east!!.

I sent it back (at my expense!!) and did get a timely refund, but I did not get the return postage back.. I would never use this company again. They pretend to sell high end items but what I got was cheap rubbish.

The best ultra soft pillow I have had the pleasure to sleep on in this country. Feels like your head is encased in a cloud. Wonderful Microsoft pillow.

After sleeping under one of your duvets on holiday I just had to have one .After using it for a few weeks I am not disappointed feels so comfy and luxurious .Thank you

Very disappointed.

I ordered based on the content on the website, thinking I’d ordered a pair of pillows.

The order stated pillows (plural) and the photo also showed a pair.

When it arrived I only had one pillow and 2 protectors.

Very misleading on the website, and as it transpired an expensive purchase for 1 pillow

Very disappointed in being mislead

I asked for sample swatches for colour match which was very useful.I ordered a tablecloth and napkins in Amalfi style and they arrived the next day,paying just the normal deliver.The quality is fantastic and the service 1st class.Thank you,I would definitely recommend shopping with Richard Haworth.

Ordered 60 napkins. They’re ok but 2 of them were clearly used (one had a green food stain on and one had holes in).

I complained as these are for my wedding and I was under the impression I was buying brand new linen. They responded TWENTY days later asking me to return them so they could inspect them. They took so long to reply I don’t have time to return them and then wait for a decision before my wedding.

Spent a lot of money on these and they’re acting like it’s my problem! Would never use again.

Bought this after it was recommended as a pillow you can get in a hotel. Unfortunately, I’ve wasted money on a pillow which is really flat and of low quality.

It's incredible, they are the worst towels that I have bought. They are not even worth £1. I advise everyone not to buy it. They are very bad quality, the Chelsea towels and the Luxus Pencil towels. Shame for selling these kind of products