Richardhardie Recensioni 

Used the service department of Richard Hardie MG at Silverlink for 3 year service and four tyre replacement. Appalling service. Booked the tyres they advised me to buy 5 days before service. They rang me on the day of the service to say they had ordered the wrong tyres and the replacements would £150 more than we had agreed. No apology given. When they had finished service and tyre replacement and I tried to pay by card they informed me that their ‘internet was down and I would have to wait until it came back on’. I asked them how long would that be and they said ‘as long as it takes’, when I said I have a disabled wife at home and needed to leave they refused to release my car to me despite my asking them to send me an invoice which I would pay online on receipt.
Dreadful,dreadful,dreadful. I would strongly recommend you use another dealership for your car.

Purchased a lease car 3 years ago on a 4 year contract from the Sunderland branch. Service due and showroom has moved to silverlink. Paid for tunnel from Sunderland- the female member of staff on desk was polite. Car was ready after 2 hours - not bad at all. However returned to collect car which was unwashed . When i asked why the guy said he didn't want me ‘waiting around’- sorry. Small thing but all part of customer service. I know where i wont be going next year. Thanks for nothing.

DO NOT BUY A VEHICLE FROM THIS DEALERSHIP.

Purchased a Land Rover which developed a STOP/START fault in the first few weeks whilst under warranty.

They were unable to diagnose the reason having had my vehicle for over 20 days on two separate occasions stating it would need to go to Land Rover as there was a drain on the system which their diagnostics could not identify. Their ‘Service Manager’ who hadn’t a clue and should not be in that position of responsibility, never responded to my emails or kept me informed as to what was going on. In the end, after nearly six months, I ended up taking it to an independent Land Rover specialist who identified the fault as the car battery which was not be covered under warranty. I had them carry out the work.
I complained to the Richard Hardie asking to be reimbursed for the price of the diagnostic charged to me for finding the fault. They had the audacity to tell me that they would have also charged me if they had to take it to Land Rover to find the reasons for the drain on the battery. Surely, it is their obligation to diagnose the cause of the fault whilst under warranty and in fact there was never a drain on the system from the start, just a faulty battery. Can they not even test a car battery!
I was offered £100 as a goodwill gesture for the poor customer service.
No wonder their rating is so low. Not even worth one star.

Email sent to Richard Hardie complaints on 3rd October, 15th October and 4th November. It states on their website they respond within 7 days. As I had heard nothing after my 3rd email I phoned and was given email address for Nick Hardie.
Emailed and got an email back saying rejected - suspected spam. I sent another saying not spam. Only when I emailed again saying I would contact financial ombudsman did I then get a reply with a load of rubbish saying my emails had been blocked due to a telephone call where I had sworn at their sales manager in September because they ripped me off for £250. Nick Hardie now trying to say that a couple of lines in an email from him a month after my initial complaint saying I can't have a refund is a final response letter. Good luck with that Mr Hardie. I did advise him to check out all the bad reviews of his company on here but he is probably too busy ripping other customers off to have the time. DO NOT go to this company. You will regret it and be out of pocket.

Had great communication with Andrew Lee from start to finish, excellent service.

Within less than ten miles from the dealership tyre pressure warning lights came on and subsequently every day thereafter. The car was taken to the local KwikFit where a report confirmed that three of the four tyres had leaks, one from a bad puncture repair, another from the sidewall having cracks (which they advised could lead to a tyre blow out) and the other from the tyre not fitting flush to the wheel. My daughter had to pay £310 for two new tyres and one repair and a further £60 for wheel alignment on a car she had only got possession of four weeks prior!

I contacted the sales manager Andrew Keenan, who, whilst talking to me on the phone was typing on his PC and showed absolutely no interest in resolving the above issues. He stated that the tyre issues were 'advisory' and that it was ok to have to put air in the tyres daily, he also stated that the wheel alignment issue was probably my daughters fault caused by hitting a kerb or pothole, I can categorically state this did not happen and there are no marks on the alloy wheels. He was also not remotely concerned when I stated how many terrible reviews the dealership had and that it was a gross failure of management to not address the genuine problems at his dealership.

I would strongly advise anyone thinking of purchasing a car here to look elsewhere, this dealership is a shambles for an official Fiat/Abarth franchise, they genuinely don't give a damn once you have left the premises.

There are many other dealerships who will not only give good customer service but more importantly correctly prepare and safety check their cars before sale. AVOID!

Absolute Joke of a company, we went to take a new car with them, took our holding deposit of £250.00
we then get a phone call later on to say there is a issue with the finance so we decide not to take the car. they issued a transfer back to us on Saturday 18th January (Apparently) and we were suppose to get this money on Wednesday, which never happened. they keep changing the story to why we havent got that money back - and my partner has been ringing every day. they should of not took that money unless the finance was agreed, however we weren't to know that there was an issue with the finance. robbing useless company. avoid!

Absolutely shoddy after sales service. I've been fobbed off since October with a rust issue on a new car. Despite ringing the company over and over again and promised a return call, nothing has been forthcoming. Eventually I went to the manufacturers only for them to tell me that the dealership have rejected my claim due to road chipping!
Why have I not heard from Richard Hardie???

If You want headache and stressful life..Buy your car here..

My wife took her car in for a warning light issue in May, eventually got the car back in November, almost SIX MONTHS later !, In all of this time, customer service has been absolutely appalling, everything from unanswered phones (unless you ask for the sales team of course), promises of call-backs never followed up, no calls to us to keep us informed, rude staff, the list goes on. They had the car so long that the warranty has now expired, on the occasions we had to visit the dealership it had the air of a business going downhill. Pointing out the number of bad reviews on sites like this all quoting similar issues, the manager (Michelle) dismissed them as 'irrelevant', which sums up the attitude to customers. Ended up writing direct to the M.D 3 weeks ago, no reply, no surprise !
The only bright side to all of this is that we'll never have to deal with this circus act again. Looking at some other people's reviews on here it's clear that this lack of service will catch up with this dealership soon, if it hasn't started to already. Do yourself a favour, avoid at all costs !

AVOID AT ALL COSTS
This company obviously don't want to improve, they couldn't care less about customer satisfaction.
Promise to do things and don't deliver, say they will call and don't so end up calling and being told they will pass your message on and still they never ring back.
Car service records and MOTs are suspect.
The car I picked up had supposedly had a recent service and MOT, yet the handbrake was still an issue, which I had pointed out 2 weeks before when viewing and luckily it was raining the day of collection which led me to discover the wipers which allegedly had been replace as new in the service were infact old and didn't fully clear the windscreen. Discovered after driving away that a recent dent had happened in the 2 weeks from viewing to collecting, which they said they would sort but it's been nearly 2 weeks and they still haven't rang me to sort the problem.

I called on 22 November to purchase a car for my son. I paid a deposit of £200 for this. I then received a call to say the car had been reserved overnight by someone else (this hadn't been checked when I called to reserve the car) and that my money would be refunded that day. One week and 7 phone calls later, my money has still not been refunded. Each time I've called, I've been told I would be called back - no calls made. We have now lost out on another car because this company has not refunded our money. They have all the correct details but keep making excuses. My advice is to avoid them, I have no trust whatsoever now.

Booked my car in for its first service at Silverlink for 8am. Arrived at 08-10. At 10-20. Car still on forecourt had not started service. Appalling customer service. Bought the car from them but will definitely not be going back. Not even a sorry. Keith Martinson.

Should really be no stars. Management don't reply or respond to telephone messages or emails. Staff don't have a clue what's going on and are rude! Endless problems with my car. They can't help/ won't help/ No idea what's causing the problems. Have had to spend so much money on it in 6 months, nothing covered by the warranty, of course. They are great until they have your money. Never again and am pleased I have managed to tell people I know to avoid like the plague.

I’ve been servicing my car at Richard Hardie Newcastle every year since 2020. This year, when my car needed a repair, I was shocked to be told that they couldn’t perform the repair. I contacted another licensed MG service centre in Newcastle for the work, but they were unable to see my service history on the MG Digital Log.

It turns out that Richard Hardie has not been registering my services, leaving me with a broken-down car and no proof of its service history. I’ve had to waste time making multiple phone calls, chasing their centre to get my services registered just to move forward with the repair at the other shop. Unfortunately, I was unsuccessful until now.

This experience has been incredibly frustrating. If you value your time and your car’s proper service records, do not bring your car to Richard Hardie Newcastle for service!

If I could have given them zero I would. They are crooks. They have swindled me out of £140 and delivered nothing. Do not touch this organisation!!!

No stars if possible. I have rejected a car under consumer rights act 2015. They are ignoring it say there was nothing wrong with the car then through their solicitors give me the 119 point check showing a quality concern with the part that went wrong. Trading standards are involved but won't act unless I can prove the car was dangerous or if there are numerous complaints. If you have had issues with this garage please report it to cab as they then forward the info to trading standards. If you have had problems please email me on lisap_18@hotmail where I will try to help you.

Avoid at all costs. Sold me a high spec car and delivered the basic model. I have gone to the motor ombudsman. The sales ‘manager’ is the most obnoxious person I have ever met

An apology would be a start!
Threatened me with the police when I took my car without paying for a service which was on a service plan, confusion was all on them. Bear in mind, I had explained my mother had died only 3 hrs earlier & suggested they could perhaps solve this situation later! Returned to garage 2 days later still no apology from receptionist or general manager said it was ‘theft’ even though they said the company that was used for plan was not on their system in my opinion fault was all on them …. so an apology necessary.

Possibly the worst franchised main dealer I've dealt with in 35 years of car buying, must be a real embarrassment to Fiat. Paid top price for a Abarth 595 last September just for the confidence of buying from a franchised dealer. When talking to another dealer several months later I find that it does not have a full service history as advertised. Contacted the dealership to challenge and get sent a sketchy email with a print out suggesting all servicing requirements are up to date. When I challenge the email and look for further evidence all communication from silverlink dealership stops. One for trading standards to deal with now