A very efficient service. E-mail for files, They confirm and send within a couple of days. E-mail to return documents and they are collected the next working day.
L'azienda ha risposto
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Scopri cosa dicono le persone
Generally communication was good but the driver that picked up was very difficult. He gave my colleague a hard time.
Dale from the Manchester always provides excellent support. Dale is always friendly and willing to help whenever needed. He is highly efficient in dealing with requests or issues I have. His commi... Leggi di più
L'azienda ha risposto
Very good team. They provided us with excellent customer service and were extremely helpful throughout. Thank you to everyone at the Restore Help Desk and to all the warehouse team, especially the dr... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Servizi di informazione
- anche in
- Archivio di dati e documenti
- Azienda di automazione
- Servizi per le imprese
- Servizio di cloud computing
Scritti dall'azienda
Restore Information Management is the UK's leading UK-owned provider of information management services. We help organisations protect, access, transform and manage their information through secure document storage, scanning and digitisation, digital mailrooms, outbound communications, and information hosting. For more than 30 years, organisations across both the public and private sectors have trusted us to manage their information securely and efficiently. Today, we support over 6,900 customers throughout the UK, managing more than 22 million boxes of information and processing over one million mail items every month. Our customers choose us for our combination of scale, expertise and service. We operate secure, compliant facilities across the UK, offer the country's largest scanning capability, and provide reliable same-day services that help organisations improve efficiency, reduce costs and free up valuable space. Whether supporting a single site or a nationwide operation, we help businesses and public sector organisations gain greater control of their physical and digital information. Trust is at the heart of everything we do. We are committed to maintaining the highest standards of security, compliance and customer service, while building long-term relationships based on reliability, transparency and results. We are committed to operating responsibly and reducing our environmental impact. Restore has achieved CDP A List recognition for climate transparency, has SBTi-validated Net Zero targets and diverts 99% of operational waste from landfill. By combining responsible business practices with intelligent technology and operational expertise, we help customers improve efficiency while supporting their own sustainability goals. By combining intelligent technology, operational expertise and responsible business practices, we help our customers manage information and communications with confidence, allowing them to focus on what matters most.
Informazioni di contatto
8 Beam Reach, Coldharbour Lane, RM13 9YB, Rainham, Regno Unito
- records@restore.co.uk
- www.restore.co.uk/informationmanagement
Trusted by Organisations Across the UK
4,6
Eccellente
2K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Fast great service
29 maggio 2026
Risposta di Restore Information Management
Thank you for your review Amanda. It is great to hear you are happy with the service you received from Restore
Very reliable service
Very reliable, efficient service. Staff are always very friendly and helpful with any queries/issues. If we ever need any urgent packets, they are usually delivered within a reasonable time on the same day.
27 maggio 2026
Risposta di Restore Information Management
Hi Mandy, thank you very much for your review, we are happy to hear of your satisfaction with the service provided
Would have liked an email confirming…
Would have liked an email confirming the file had been delivered. Instead just left on reception.
21 maggio 2026
Risposta di Restore Information Management
Hi June, thank you for your review, I shall pass this onto the team who look after you and they shall be in touch to discuss this matter further
Risposta di Restore Information Management
Hi Greg, thank you very much for your review, we are happy to hear of your satisfaction with the service provided
Fantastic service
Fantastic service, picked up when promised, no issues and no stress. Thank you so much
20 maggio 2026
Risposta di Restore Information Management
Hi Claudine, thank you very much for your review, we are happy to hear of your satisfaction with the service provided
Quick and efficient service
20 maggio 2026
Risposta di Restore Information Management
Hi Agie, thank you very much for your review, we are happy to hear of your satisfaction with the service provided
Risposta di Restore Information Management
Hi Catherine, thank you for your review, I shall pass this onto the team who look after you and they shall be in touch to discuss this matter further
Fast response to a query i had about…
Fast response to a query i had about services we have with the company during an audit at my work. The delivery drivers are always happy and chatty, and will answer any question you have. Thank you Restore
20 maggio 2026
Risposta di Restore Information Management
Hi Stacey, thank you very much for your review, we are happy to hear of your satisfaction with the service provided
Very prompt and seamless service
Pleasantly surprised by the prompt and seamless service offered between request to the Trust Health Records department and their external partner and actioned date! :-)
15 maggio 2026
Risposta di Restore Information Management
Thank you for your review. It is great to hear you are happy with the service Restore provide
You have recently changed the process…
You have recently changed the process in the way sending boxes back to restore is processed which we were not informed of. This caused the collection driver to leave on two separate occasions with no boxes as we were unaware we had to print labels ourselves now and the driver did not supply these as previously. This was not communicated to us.
21 maggio 2026
Risposta di Restore Information Management
Thank you for taking the time to leave your review Louise. I have passed this over for the relevant team to contact you and advise if this is a change moving forward or a one off situation
Great Service
Never had an issue. Delivery has always been prompt, almost always next working day and when it's the following working day it's always because I sent in a request fairly late.
20 maggio 2026
Risposta di Restore Information Management
Thank you for your review Thomas. It is great to hear you are happy with the service Restore provide
Handled quickly
15 maggio 2026
Risposta di Restore Information Management
Thank you for your review, we are very pleased to hear that you are happy with the service that Restore has provided
I had a question & it was answered…
I had a question & it was answered within 10 mins great service
20 maggio 2026
Risposta di Restore Information Management
Hi Ann, thank you very much for your review, we are happy to hear of your satisfaction with the service provided
It's not great
It's not great. We have to ask for additional details each month so we can check we've not been overcharged which quite often we have.
We've looked into moving to another provider but the fees they charge for the files to be removed are huge.
Some of the staff are very helpful tho when we've requested further info
15 maggio 2026
Risposta di Restore Information Management
Hi Nicky, thank you for your review, I shall pass this onto the team who look after you and they shall be in touch to discuss this matter further
Brilliant service!
Delivery of patient notes was the next day which was fantastic. Gentleman that came was very friendly, polite and cheerful. The system is great - very smooth-running. Great communication all the way through. Thank you.
15 maggio 2026
Risposta di Restore Information Management
Hi Gina, thank you very much for your review, we are greatly pleased to hear of your positive experience with us
Collection request
Prompt response but disappointed that pallet pick up was unavailable as this meant multiple transport shipments both within Orthoplastics and between ourselves and Restore which is not eco sustainable.
20 maggio 2026
Risposta di Restore Information Management
Hi Patricia, thank you for your review, we shall take your comments into consideration for the future
Wanted to order some storage boxes so…
Wanted to order some storage boxes so called and was told I had to email - they gave me the wrong email address.
20 maggio 2026
Risposta di Restore Information Management
HI Sharon, thank you for your review, I shall pass this onto the team who look after you and they shall be in touch to discuss this matter
Collection was made prompty.
15 maggio 2026
Risposta di Restore Information Management
Thank you for your review. It is great to hear you are satisfied with the service you receive from us
The Service was excellent.
The Service was excellent.
Our request was made and we had the information we required the next day.
The same with collection, once the request was made collection was made the following day
14 maggio 2026
Risposta di Restore Information Management
Thank you for your lovely review. We are really pleased to hear our Teams are providing the service that Restore strives to provide
Risposta di Restore Information Management
Thank you for your review Faisal. It is great to hear you are satisfied with the service you receive from us
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