Repco Recensioni 

Rude condescending customer support feedback. I wont deal with them again. Treated me like a child.

I have purchased 2 of repo complete struts I wanted 4 for a 2003 Camry.
Unfortunately they tell me that the only ones that are available are the left back and right front.
Apperatly the are 6 of one and 9 of the others on back order and the factory won’t make any more.
I would have thought that 2 more would not be that hard to add to the back order list.
So I could have a complete set.
I have disappointed that you are unable to help
Please contact me and explain the problem.

Thankd

This company is not what is used to be. In recent years I've had several of their products prove to be re-badged cheap stuff with a premium price tag. They seemed to have gone down the road of constant bogus 'sales' on products that are marked up beyond good value. As gold members we go through quite a few automotive products. The last purchase we spent $659 on "clearance" item for our truck. The same item was selling three months later at a new regular price of $200 less?? Feeling ripped off already? It's an increasingly common marketing trend that the likes of Kings and other retail peddlers use and it kills loyalty. Even as RAC members , one week you get a 20% special club discount, you look a week later and they're selling the same item to anyone at even less. Scammy. You may as well buy of ebay. We were loyal Repco customers for many years but it's just not reciprocated any more. Don't assume their huge discount 'sales' are good value. You can often find the same thing cheaper again elsewhere.

Sad when you order in parts, go to collect and they cannot find them. Goodna store has low standards I think I’ll go back to ordering parts online!!!

OMG,, never have I felt like am not in my own country, not only was I treated with no respect, when all I asked for was a price match, when I complained about the service, the general manager was nice to talk to, but the store manager was horrible,, Repco South Auckland with never get another cent out of me, I've been a customer for over 30 year's, never again,,🤨

Always get the parts worng. Sick of it.

I needed a spart part for my 30 year old beemer and not holding much hope of finding one I called repco Airport west store and was told they had one in stock.
I picked it up took it home but it was the wrong connection for my model .
Calling them back asking for a exchange or refund they searched again and found another part they thought would be the exact part I needed I headed back.
I saw the part was exactly like my old one they apologised for the wrong order and allowed me to purchase it for half price which I didn’t ask for.
I was so impressed with their eagerness to ensure I was totally satisfied .
I will from now on try repco first from now on for any spare parts .
Excellent service and professionalism .

I rang the Belconnen store and they said 'we'll have a look at the globe because there are different types'

But when I went into Mitchell, they didn't need to look but then sold me the wrong type.

I then had to return the bulbs.

It's only tonight I realised they've sold me the most expensive headlamp globes, for a 15 year old runabout car.

Instead of letting me know there was a cheaper option, they sold me the most expensive type of globe.

$28 for one headlamp - the exact same brand and model that is available online, for $9 each. I'm not a mechanical person, I'm an ex-veteran and a pensioner.

The difference is half my grocery budget for the week.

If you can't trust people to give you a range of options, including the lower priced option, you can't trust them at all.

Wouldn't recommend Repco, and will never use them again

Tried to open a trade account with Repco. You would not believe the hoops you have to jump through and the personal information you have to supply. I have credit cards and trade accounts at other companies, and not one has asked for half the information Repco wants. in the end it just became a nightmare and I gave up even saying ok just give me a cash account. all I wanted was access to the trade website and trade pricing. If I could give them lower than a one star I would.

Bought a bulb at Repco botany, they gave the wrong bulb.... Took it back and the manager was so rude, even throwing out threats and telling my husband, if his gay ☹️ I rang spoke to head office and they passed it on to general manager and told me, will get back to me. I'm waiting patiently. Poor poor service.

Rang Repco branch regarding Timken bearings and was told Repco does not stock this brand (website says otherwise). Salesperson then asked for the bearing part number and said it does not exist (Timken would beg to differ). I decided it was time to end the call. All in all, rude disinterested customer service. Pity as I have usually found Repco staff to be quite helpful.

I rang to order a waterpump at Mildura store because none was in stock was told over the phone they could do a store to store transfer I said that would be great went in picked it up played went home and on the invoice I'd been charged $20.00 for inward freight I wasn't told about this when I ordered it and a little box 20 dollars that's wrong you should be told up front contact

When I drive away from Repco, my Mitubishi Challenger (MC), has a noticeable spring in it's step. The drive train, the electrics, everything seems better and I cannot decide if it's just purring because it knows very shortly with a new lower front left suspension control arm and joint being added that it's humming excitedly with relief or if MC is glad its not a sleep-over in a surgical ward (garage). I explained that no...Repco is more like a dispensary where you get healed by being treated in advance, but, if that were to happen, MC's mum and dad will be there too. Thanks Cheyanne for inspiring MC to admit this to me.

From the moment we walked in , Michael could not do enough to help. He was courteous, knowledgeable and awesomely friendly. He needs to be told what an asset he is to your team. We were chasing a few annoyingly small parts that he patiently helped us find.

Disappointing Experience with Repco Kwinana

I am extremely disappointed with my recent experience at Repco Kwinana. I purchased a set of windshield wipers less than two months ago, and to my surprise, they split and became unusable in such a short period of time. Understandably, I reached out to their customer service team for assistance. However, I was met with a complete lack of empathy and willingness to rectify the issue.

Despite providing details about the faulty product and explaining the circumstances, the staff at Repco Kwinana flat-out refused to replace or refund the windshield wipers. Their dismissive attitude and refusal to acknowledge the quality issue only added to my frustration.

As a consumer, I expect reliable products and fair customer service. Unfortunately, Repco Kwinana failed to meet these basic expectations. The lack of accountability and apathy towards resolving a clear product defect is unacceptable.

I urge potential customers to reconsider purchasing any automotive products from Repco Kwinana based on my disappointing experience. It's disheartening when a company prioritizes profit over customer satisfaction and product quality.

In conclusion, I sincerely hope that Repco Kwinana reconsiders their approach to customer service and product quality to avoid disappointing other consumers in the future. As for my situation, I remain without a resolution and deeply unsatisfied with the outcome.

Ordered over $200 products online which were dispatched from the Repco FTG store. On arrival some of the products had leaked and were removed from the box from Aus Post. The remaining goods were covered in the stuff that leaked.
I contacted the Ferntree Gully store who couldn't have cared less.
Thier advice - Pack it back into the box and take it to your nearest Repco store and explain what happened.
I should also mention that Aus Post had to remove the leaking bottle.
The Repco sales assistant went on to say, I am not sure what they might do as Aus Post could have dropped and damaged the goods in transit.
Box was in good condition, so it wasn't dropped, this was simply a leaking bottle.
Absolute waste of time..

Thanks Repco.
Might need to work on your customer service.

Ordered an item online but the shop actually didn't have it. They emailed and told me to pick it up but turned out that they didn't have it in stock. The shop people said the stock would come in in the next few days. But later when I contacted them via email, the guy said it was a clearance item, and they would not restock it.

I bought the windscreen wiper from Josch, Greenlane, Auckland. Josch was very helpful taught me how to remove the broken rubbers & replace the new rubbers. Josch is very patient & helpful. Thank you Josch for your service.

Unhelpful staff with bad attitudes and terribly over priced. Oil is half the price at Bunnings. Highly recommend getting your Engine oil from there.

I ordered a tow bar online 12/1/2024
it still has not arrived 23/1/2024
Went to the local store they knew nothing about it
Rang repco 22/1/2024 1300725463 what a waste of time
received the complete run around asked to speak to
complaints manager was promised item would be here 22/1/2024
of course it was not.Repco customer service has been poor.At one time guaranteed call
from regional manager of course did not happen.
Order number 0059942851
Also called 03 95665444 same level of customer service the run around put on hold put to
nobody ,hung up on etc