Refundmore Recensioni 392

TrustScore 4.5 su 5

4,4

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

We were denied any compensation for our delay by BA, even though the account given by their pilot on the day contradicted them. We asked Refundmore to take it on and thanks to their persistence we hav... Leggi di più

Valutata 5 stelle su 5

Would absolutely recommend, 3 couples travelled . My claim was completely in 6 weeks , the other couple have tried Qatar direct since 11/25 no joy, the other couple used a different claim company sinc... Leggi di più

Valutata 5 stelle su 5

I was dubious at first but what an outcome! My Mum and I travelled in 2023 and were told our flight home had been cancelled. With no help from the airport in our destination, it came down to us to sor... Leggi di più

Valutata 1 stelle su 5

Awful Waited two years for them to even get the refund then they couldn’t put it into my bank account for some reason so they told me after a month we could use PayPal then took nearly €100 from Me b... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Servizi legali

Scritti dall'azienda

Refundmore is a British company that helps passengers claim their entitled compensation when experiencing flight delays, cancellations or overbookings. We are experts in the law about compensation for flight disruptions and will handle all the communication with the airlines, which often are hesitating to pay the compensation, even though the passengers are entitled.

Refundmore - Bringing justice to travelers

Scritti dall'azienda

No cure no pay
If we do not obtain compensation on your behalf, our service will be free of charge.
High winrate
At this moment, Refundmore has helped more than 150,000 passengers to receive their entitled compensation, and of all the cases which we have assessed are entitled to compensation, we win 98%.
The full compensation
We will claim every cent that you are entitled to. We can even claim the extra expenses you have had to accommodation, transport, food and refreshments if you have your receipts.
Best customer service
Our customers are happy with our customer service as we take time for every customer and answers emails, chats and phone calls.

Informazioni di contatto

4,4

Eccellente

TrustScore 4.5 su 5

392 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 90% delle recensioni negative ricevute

Solitamente risponde entro 2 settimane

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Valutata 1 stelle su 5

Awful

Awful
Waited two years for them to even get the refund then they couldn’t put it into my bank account for some reason so they told me after a month we could use PayPal then took nearly €100 from Me because apparently the bank had charged them absolute con artist

1 settembre 2025
Non scritta su invito
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Risposta di Refundmore

Dear Customer,

We’re truly sorry to hear about your experience. What you describe is not the level of service we aim to provide. We are currently investigating this matter to understand exactly what went wrong, and we will get back to you as soon as possible with an update.

Thank you for your patience, and for bringing this to our attention—we take this very seriously.

Regards,
RefundMore Team

Valutata 1 stelle su 5

Took more than a year to get my refund…

Took more than a year to get my refund of 600€ in return I’ve only got 170£ from refundmore!
Bad experience

10 settembre 2025
Non scritta su invito
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Risposta di Refundmore

Dear Customer,

We’re really sorry to hear about your experience and the delay you’ve faced. That’s definitely not the service we want to provide. Please get in touch with us directly at service@refundmore.com so we can look into your case and make sure everything is handled correctly.

Thank you for bringing this to our attention—we’d like the chance to sort this out for you.

Regards,
RefundMore Team

Valutata 5 stelle su 5

For me was an amazing experience

For me was an amazing experience, I wanted to get a compensation from the airline because I was 9 hours in an airport because of a delay and the airline didn't want to take reposability. So I decide to try my luck with Refundmore and was the best decision, I just gave them all the information they needed it and just wait for them to do their magic. The best thing is you don't need to do anything more, they notify you every move they make and when thay have the decision you just get the final answer, in my case was very positive. I will definitely use it again.

11 dicembre 2024
Non scritta su invito
Valutata 5 stelle su 5

They got a refund for me

They got a refund for me whilst other sites said they couldn't because it was Easyjet

They did it quickly, they didn't take too much they kept me informed all the way

8 agosto 2025
Non scritta su invito
Valutata 1 stelle su 5

Waste of time... Avoid

I submitted a claim 14months ago for a straight forwards compensation claim. Had very limited communication from the company throughout the 14months, only for them to email last week saying they aren't able to continue with my claim. They originally emailed saying the airline refused to acknowledge liability and are therefore looking to take it to court. My claim was extremely straight forward. I had a flight from Seville to London Heathrow with a connection in Madrid. The first leg of my journey (Seville to Madrid) was delayed by 4 hours meaning I missed my connection to London, which also happened to be the last flight to London that day. I was put in a hotel and flew back to London the following day, which meant i arrived at my destination a day late. Not sure what's so difficult to prove that compensation should be paid? My guess is that this company only pursue claims that don't require court proceeding as it eats into their commission. I would avoid this company at all costs. Waste of my time...

28 agosto 2025
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Risposta di Refundmore

Dear Robert,

Thank you for your feedback. We have carefully revised your case again, and unfortunately, there is nothing more we can do. We sincerely apologize for the outcome and want to assure you that we have done everything possible on your behalf.

As a gesture of goodwill for the inconvenience, we would like to offer you €100 toward your next case with us. We hope this can help make your future experience smoother.

Thank you for your understanding.

Best regards,
RefundMore Team

Valutata 1 stelle su 5

Pants

Pants. 2 years and they hadn't kept all the details I submitted so abandoned my claim

24 agosto 2025
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Risposta di Refundmore

Dear Customer,

thank you for taking the time to leave your feedback. We’re very sorry to hear about your experience and the frustration this has caused. We understand how disappointing it must feel to wait so long and then not have your claim resolved as expected.

We would really like the chance to review your case and understand what went wrong with the handling of your documents. Could you please contact us at service@refundmore.com
with your case reference number so we can investigate further?

Your feedback is valuable, and we’ll use it to improve our processes to ensure cases are handled more efficiently in the future.

Kind regards,
RefundMore Team

Valutata 5 stelle su 5

Always Recommend!!

Always Recommend!!
During corona time 2021 Pegasus canceled my flight from Sabiha Airport due to the weather conditions as stated in their text ( cheap way to avoid compensation)
I contacted the company asking for compensation and showing proof that the claimed weather condition is false ( since Pegasus had other flights around the same time and the same airport and flew as planned)
The company denied me request and that’s when I hired refundmore.. Today after 5 years I received my share of the compensation.. a little over 350 euros after they fought for me in Court.. I didn’t have anything in advance.. they received their fair share..

21 agosto 2025
Non scritta su invito
Valutata 5 stelle su 5

Excellent service

Excellent service. Quick and efficient. My sizeable refund (from British Airways who are notably difficult and slow) was in the bank within a few short weeks of making the claim. I liked the way refundmore kept in touch regarding the status of the claim. Top company and highly recommended.

13 agosto 2025
Non scritta su invito
Valutata 1 stelle su 5

Very disappoint in the company and…

Very disappoint in the company and growing very concerned they’re just stealing all the money from the claim. My airline confirmed 2 weeks ago that they have paid out the claim to this company in full. I’ve chased them to understand where the money is and am getting ignored. Avoid based on this experience. Hopefully they’re just being slow but they were quick to communicate when they wanted to ‘help’, getting a share of the potential compensation. However it seems like they now plan to keep the lot and not communicate.

5 agosto 2025
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Risposta di Refundmore

Dear Customer,

thank you for sharing your feedback. We’re very sorry for the concern this has caused you — we completely understand how worrying it must feel to hear from the airline that payment has been made but not yet see this reflected on your side.

Please rest assured that we do not keep customer compensation. In some cases, airlines pay claims in bulk or through third-party intermediaries, which can cause delays before funds reach us and are processed for payout. That said, you should absolutely not be left without clear updates.

If you could please contact us directly at service@refundmore.com
with your case reference number, we’ll make sure your payment is traced and clarified as quickly as possible.

We take your feedback seriously and will continue working to improve transparency and communication during this stage of the process.

Kind regards,
RefundMore Team

Valutata 1 stelle su 5

They are bunch of crooks.

They are bunch of crooks.

After 15 months they are asking me to show / provide evidence of flight delay.
Had I known if these incompetent and useless advisors will ask me after 15 months I would have then took screenshot/ visual evidence of delay.
The reason to hire these thugs was that would have all the data with them , now after 15 months airline have slowly cleaned all their arrival departure database.
The only reason to get the case looked by you thugs was that the flight was delayed by 4.15 hrs and now they say it is less than 3 hrs.

These thugs have already taken a cut from the airline what they would have got through us.
Anyways a sad experience but warning for all that these are liars and incompetent thugs. Beware

7 agosto 2025
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Risposta di Refundmore

Dear Customer,

we’re truly sorry to read your review and to hear about your frustration with the process. We fully understand how disappointing this experience has been for you.

To clarify, we do not receive any payment from airlines unless a successful compensation claim is made. We only proceed when we believe there is a valid case, and sometimes—unfortunately—airlines challenge or dispute the delay length, which may require additional documentation from passengers.

We’d really like to look into your case in detail to understand what happened and see if there is anything further we can do to assist. Could you please reach out to us at service@refundmore.com
with your case reference number?

We appreciate your feedback and will use it to improve our processes so that future customers have a smoother experience.

Kind regards,
RefundMore Team

Valutata 4 stelle su 5

Experience with Refundmore

Filed a claim with Refundmore in Dec 2024 for a cancelled Lufthansa flight and got confirmation in June 2025 that my compensation was being processed – although it took a while to receive an update, really appreciate the support in resolving this!

13 giugno 2025
Non scritta su invito

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