Raven Housing Trust Recensioni 

87
•
TrustScore 4 su 5

4,1

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Valutata 5 stelle su 5

Jack and Brad very kindly came earlier than scheduled when they found they had a gap between calls and wastesno time getting on with working the problem. Very polite, quick and efficient service.

Valutata 5 stelle su 5

Absolutely brilliant from jack and Brad brand new shower came in straight away sorted the problem done a nice job and cleaned up after themselves

L'azienda ha risposto

Valutata 5 stelle su 5

Jack and brad were very polite and professional,the issues were resolved in a brilliant time, very friendly thanks guys for your hard work today

Valutata 1 stelle su 5

Raven ignore most complaints and consistently breach the Ombudsman complaint handling code. Still awaiting a call back from Melissa regarding a serious complaint I've made. They pass the buck and run... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Associazione edilizia

Scritti dall'azienda

Raven is a housing association with a clear social purpose - building homes and changing lives in the south east of England


Informazioni di contatto

4,1

Molto buono

TrustScore 4 su 5

87 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

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Ha risposto al 75% delle recensioni negative ricevute

Solitamente risponde entro 2 settimane

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4,1

Tutte le recensioni

(87)

18 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Very tidy work very polite and…

Very tidy work very polite and professional would highly recommend great job done.

21 febbraio 2025
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Risposta di Raven Housing Trust

Thank you for your 5* review. Amanda, comms team

Valutata 1 stelle su 5

Raven are the shittest housing…

Raven are the shittest housing association. They deserved minus ➖️ stars they will not remove a fence that is protecting the mud and plants but my main point is the fence wasn't there before when we moved into this house. Here's A big! Boo! To raven housing association.

6 febbraio 2025
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Risposta di Raven Housing Trust

If you haven't yet reported this, please do so to enable us to look into this for you. If you have and you're unhappy, then we encourage you to make a formal complaint. You can find out more about how here - https://www.ravenht.org.uk/contact-us/making-a-complaint/

Valutata 5 stelle su 5

Great work

Great work, very professional.clean and tidy, and friendly.

13 febbraio 2025
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Risposta di Raven Housing Trust

Thank you for your 5* review. Amanda, comms team

Valutata 5 stelle su 5

Sam was amazing very quick friendly and…

Sam was amazing very quick friendly and efficient.. was very happy with the work he done and how quick he was .. thank you sam for your help :)

10 febbraio 2025
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Risposta di Raven Housing Trust

Thank you for your 5* review - we'll pass your comments to Sam. Amanda, comms team

Valutata 5 stelle su 5

Quick efficient friendly

Quick efficient friendly! Would recommend Sam c. Every time

6 febbraio 2025
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Risposta di Raven Housing Trust

Thank you for your 5* review, we'll pass your comments on. Amanda, comms team

Valutata 5 stelle su 5

Dodgy heat detector

The operative was so friendly and very quickly understood the problem. He provided options about the best course of action and completed the work in a timely manner. Replaced the heat detector/carbon monoxide detector in a more suitable position to avoid it setting off the alarms every time I open the oven door. 😊

5 febbraio 2025
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Risposta di Raven Housing Trust

Thank you for your 5* review, we're pleased our colleague solved your issue for you. Amanda, comms team.

Valutata 5 stelle su 5

Jack and Bradley

Jack and Bradley
Done a fantastic job at my property fixing a leak on my sink and sorting my taps in my bathroom!

5 febbraio 2025
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Risposta di Raven Housing Trust

Thank you for your comments, we'll pass on to Jack and Bradley. Amanda, comms team

Valutata 5 stelle su 5

Repair visit

Had Jack & Bradley attended my property today to carry out a leak check. Both men were polite and friendly! I’m very happy with the service they provided

5 febbraio 2025
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Risposta di Raven Housing Trust

Thank you for your positive comments on Jack and Bradley! We'll pass them on. Amanda, comms team

Valutata 1 stelle su 5

Wrong in so many ways

Would not trust them as they will nick your land and mess with Community because people are having to sell their houses because of what they are doing

Scum in a big way

29 gennaio 2025
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Risposta di Raven Housing Trust

We're sorry to hear you're unhappy, we encourage you to raise a formal complaint about your experience - https://www.ravenht.org.uk/contact-us/making-a-complaint/

Valutata 1 stelle su 5

Avoid if possible

If you can, do avoid this company. They use bureaucracy as a weapon and are technologically illiterate. My father had a stroke and their incompetence is making life quite difficult for him.

16 gennaio 2025
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Risposta di Raven Housing Trust

Hi Emma, we're really sorry to hear your Father has been unwell and that you're not happy with an aspect of our service. We encourage you to make a complaint so we can look into this further for you - https://www.ravenht.org.uk/contact-us/making-a-complaint/

Valutata 5 stelle su 5

Excellent craftmanship!

Excellent craftmanship!
I was pleasantly surprised this morning, when Ian arrived to carry out some minor repairs in my bathroom.
I was greeted with a smile, as well as a cheerful good morning. Shoe protectors in hand, and tool kit in the other. Ian got on with the work straight away. I could see that Ian was not only methodical, but he really took a pride in his work. Quite the professional. I believe that Ian is a credit to raven housing trust, and definitely deserves five stars !

13 gennaio 2025
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Risposta di Raven Housing Trust

Thank you for your 5* review, Rita!

Valutata 1 stelle su 5

Thieves and bullys

Thieves and bullys.

Despite having written permission, being in their policy, and being backed up by the disability services and local MP. The Warden has repeatedly threatened to take my mobility aid and wheelchair, each time I have shown the policy etc and that's settled it, but now the warden has not only taken my wheelchair but also sent 'costs for removal'. He also said he would remove the ramps that raven themselves put in!

This is despite BUYING the property and having the head of health and safety sign off on the disability adjustments.

The warden is a bully and no one at the offices seem interested in backing it up!

1 dicembre 2024
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Risposta di Raven Housing Trust

If you're unhappy with any aspect of our service, we encourage you to make a formal complaint. You can find out more about how to do this here - https://www.ravenht.org.uk/contact-us/making-a-complaint/

Valutata 1 stelle su 5

Raven knowingly sold me a house as part…

Raven knowingly sold me a house as part of shared ownership that they knew had the potential to flood. It has now flooded. None of this came up in any surveys. All Raven staff I speak to are aware of it. They have put my rent portion up by almost 50% of the original renting price, yet claim to be affordable housing. The house will no longer sell as it is a flood risk. They have always known about this issue and waited and waited for it to present as an issue, whilst charging rent and not dealing with it. They are an embarrassment to the concept of both social and affordable housing. There is no joined up thinking or collaborative work to deal with issues raised. They still insist on raising my rent, even though my house flooded and they have provided no compensation.

24 ottobre 2024
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Risposta di Raven Housing Trust

Please can you send an email to raven@ravenht.org.uk with more information, including your name and address so we can look into this for you?

Valutata 1 stelle su 5

Raven Housing Trust are a joke

Raven Housing Trust are a joke. They do not care about families!

We have an antisocial neighbour who is constantly on drugs and screaming the building down and constantly causing something.

I find it utterly disgusting you would house 6 families in a block of flats with a druggy.

YOU know that she’s a druggy aswell! You’re defending anti social behaviour! She’s the only one without a kid in this block of flats.

YOU DO NOT CARE ABOUT ANYONE. YOU ARE SCUM.

Families feel scared in their OWN HOME! HOW IS THAT FAIR RAVEN?

YOU ARE ALL FULL OF LIES!

You don’t even make it affordable to live in these places? The prices are horrendous.

We pay service charges and for what?

We pay for window cleaning.. WHICH HAS NEVER HAPPENED.

Cleaners? What cleaners? They can’t even clean, instead they sit in their van in our car park for a couple hours then P**S OFF?

They won’t even clean cobwebs and dust cause I overheard a cleaner say “im scared of spiders” like get a grip.

RAVEN ARE A JOKE, AVOID AVOID AVOID.

6 agosto 2024
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Risposta di Raven Housing Trust

I am really sorry to read that you're experiencing this. Could you please contact our customer service team so we can get more information to be able to help you. You can send details by email to raven@ravenht.org.uk, or speak to them direct by calling 0300 123 3399.

Valutata 1 stelle su 5

Don't trust raven housing

Raven you deserve no stars at all

Don't trust raven they taken our family to court and we could go to prison and they will possession of our home just because we got a camera only facing our cars only as our driveway is the back of our house , we have a 5 year old and they gonna make us homeless ,

4 gennaio 2024
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Risposta di Raven Housing Trust

Please get in touch with us on 0300 123 3399 so we can discuss this with you. Many thanks - Amanda, comms team

Valutata 1 stelle su 5

Raven don't even deserve 1 star.

Raven don't even deserve 1 star.
They're utter disgrace to their tenants.
My family and I been through hell as we been receiving a lot of hate and harassment by 1 of our neighbours and we complained and complained nothing got done and that's when we decided to get a camera for evidence of the anti social behaviour we was receiving from the neighbour they are also a tenant of ravens. But soon we put a camera up for own health and safety RAVEN decided to say that's not good enough and we not allowed it up etc and we need to take it down immediately otherwise they will get the enforcement team involved that's threatening behaviour from raven etc but we spoken to the police and Citzen advice bureau and they said we not breaking the law by having cctv camera and that we are allowed it if its only covering your side and not pointing at the neighbour etc. But raven is such a total bullies and allow the neighbour to pick and pick and bully us we all got a disability and very vulnerable and we not even allowed to protect ourselves by having a camera as it is not good enough and giving us silly advice saying that we not allow a camera but we can have a dash cam recording at all times facing our neighbour property very poor and stupid advice from RAVEN.they don't even sort out anti social behaviour

28 novembre 2023
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Risposta di Raven Housing Trust

We have a formal complaints process that you can use to escalate your issue, and we encourage you to use this if you feel we’ve not responded in the way we should have. You can make a formal complaint through your MyRaven online account, by emailing raven@ravenht.org.uk or by calling 0300 123 3399. Find out more about our formal complaints process here - https://www.ravenht.org.uk/contact-us/making-a-complaint/

Amanda, comms team

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