Ralph Lauren Recensioni 

Concernant l’article commandé, je ne peux qu’être satisfait de la qualité du produit et de sa conformité avec la description, par contre je regrette l'annulation du 2eme article sans raisonet sans explication. Délai un peu long. Sinon merci à Ralph Lauren pour cette excellente expérience.

Jag beställde två tröjor, öppnade kartongen, men den var tom – det fanns bara fyllnadsmaterial i den. Jag har lämnat alla bevis, skickat bilder, men kundtjänsten ignorerar det helt och hållet och är inte intresserad av att lösa situationen. De sa att en kurir skulle komma, men ingen kom hem till mig. Dessutom skriver de nu att kartongen på bilden inte är original, vilket är helt löjligt. Jag rekommenderar absolut inte att beställa kläder från Polo Ralph.

Experiência muito negativa na loja Ralph Lauren do Freeport Outlet. Um casaco estava exposto com preço de 70€, enquanto outro igual estava a 486€. Ao escolher o tamanho correspondente ao preço superior, fui informado de que a peça estava mal marcada. O responsável admitiu o erro, mas recusou-se a vender pelo preço exposto, alegando “regras internas” sem base legal. O gerente afirmou inclusive desconhecer a lei e seguir apenas normas internas. Situação inaceitável para uma marca como a Ralph Lauren. Falta de respeito pelo consumidor e má gestão de um erro interno.

Big shout out to Zoe and the team at the Cheshire Oaks outlet store. Super helpful and patient as I hunted for something for my wife Christmas present.

Great service, thank you and well done

Always great shopping here

Deep Blue parfum van Ralph Lauren gekocht bij Deloox.nl, maar is de benaming parfum niet waard. Geur is niet volgens de omschtijving en vervliegt supersnel Miskoop.

Dear Sirs, This is a complaint to denounce the terrible service provided by a brand such as Polo Ralph Lauren, which is supposed to be of superior quality, unfortunately this is not the case.
Poor customer service and an attitude of absolute negligence.
A shop to avoid that is nothing more than a third-rate shop with miserable service.

Desværre en oplevelse som et brand i den klasse burde give til deres kunde. Så hvis du handler der, så afvent den modtager dine vare for en ordre bekræftelse er ikke ensbetydende med at du modtager dine varer.

Comportement malhonnête du site : lorsque les colis sont renvoyés parce que non livrés, Ralph Lauren ne procède pas au remboursement automatiquement. Il faut les relancer plusieurs fois.
Et bien que UPS leur confirme que le colis n'a pas été livré, ils refusent de rembourser immédiatement. Pour ma part cela fait 2 mois que j'attends.

Fick inte ens mitt paket. Hemsk kundservice som bara ducka problemet. Köp inte på hemsidan!

Am absolutely disgusted with Ralph Lauren’s attitude towards me as a loyal customer for 25 years+.
Will never ever ever ever give them another penny.
I usually shop at their outlets but what I wanted they didn’t have the colour in the outlet so I ordered a pair of green cargo joggers for £160 from their website and apparently UPS delivered them to my address and left them on the doorstep which is just stupid to do anyway with an item of such value, UPS sent me an email stating they were left there and also a photo but when I got home from work many hours later the package wasn’t there?!?!? UPS apparently try delivery 3 times & then leave parcel with a local collection shop but not on this occasion it seemed… hmmm!
I contacted Ralph Lauren & was promised an email or phone call back by the end of the day but received neither, phoned a couple of days later and was told the same thing and received nothing again. Phoned again & explained my situation and the person sounded like they cared & was going to get back to me 100% with a solution by the end of the day but you guessed it- Nothing once again.
Woke up the next morning with an email from Renise who is a “Customer Service Specialist” apparently saying - “ Based on this confirmation of delivery, we consider the matter closed and we are currently unable to process refunds for items reported as missing, particularly the Missing Items from your order.”

Phoned them again and just got told they can’t do anything because the item has been marked as delivered even though UPS have clearly admitted leaving the parcel outside the property.

Opened up a PayPal case & waited to escalate the case to a claim and supplied them with all the current information and have waited for the amount of time they said to give Ralph Lauren a chance to reply and you guessed it - Nothing from them once again!! But I’ve just got a deserved full refund thanks to PayPal, so glad I paid with PayPal because if I didn’t I would 100% be £160 out of pocket with no item.

Since this has all happened I have returned a £330 jacket & a pair of £130 joggers to the RL outlet store at Bicester village and will never spend money with RL again, I’ve honestly spent thousands with them over the years but never again will they get a penny of mine, they’ve lost a good customer for life.

For such a luxury brand who’s prices have got way out of hand imo their customer services are slack with no care or respect for their customers whatsoever!

Bye RL, I hope you go bust, I’ll be using your old clothes to wash my windows with & will never wear your brand again!

Thank you PayPal 🙏🏻

DO NOT SHOP WITH RL ONLINE

Terrible customer experience after they lost one item in the return process and claiming that I have never sent it, despite themselves sending photographs of the returned item from the warehouse.

Absurdly ridiculous situation. Seems like I’ll have to pursue legal action.

If you love the style like I do, shop for RL in retail stores - you will support franchise retailers and won’t run into these scandalous issues

Horrible customer service! They were unhelpful, kept giving misleading information, and in the end, they just stopped responding. I lost my money, and they basically scammed me. Stay away

I ordered a pair of loafers in a size 40,5 but I received a pair in size 41. I returned them and asked for an exchange in the correct size. I get an order confirmation on the size 40,5 but yet again, received a pair in a size 41 - the wrong size. This shopping experience has turned in to a complete farce and customer service has not been able to solve the issue. They told me to return the order and order again - which I did, and got the wrong size (again). The offered me 177 DKK in "goodwill" - but come on, how does that equal the amount of time and energy I have used to just try and get the correct size. I do not want goodwill, I just want the shoes int he correct size, and no-one from customer service seems to be able to help me with this issue. I am truly disappointed. Is this really the standard experience from a seemingly high-end brand? I cannot by any means recommend shopping at Ralphlauren.eu

The worst shop i ever used, return item to UPS and no one to pick that, start return from Dec and it still not delivery until now, and customer services didn't do anything for this case, the customer services manner is so bad!!!! Why i spent the money to use this kind of services! be aware and never shop here!

First of all, the delivery was relatively slow, but that’s manageable. The bigger issue is Ralph Lauren’s choice of UPS as their delivery provider. UPS consistently offers poor service, with pick-up locations that are inconveniently remote and have very limited opening hours. Due to this frustrating experience, it is highly unlikely that I will shop at ralphlauren.eu again, as I do not wish to deal with the hassle of using UPS.

Delivery takes ages, returns take even longer. Not sure how such a huge brand with such expensive items have such terrible customer service. I've sent back my item on the 7th of Jan and I'm being told the refund will not be processed till the end of Jan and not to expect funds till mid Feb, how is that even possible?

Got the wrong size and was trying to exchange it instead of returning it. I contacted the customer service and they never got back to me, even after multiple reminders. Unbelievable.

Jag fick min beställning
Jag valde att hämta mitt paket hos UPS ombud för att vara säker på att varan skulle levereras istället för att UPS skulle leverera den hos mig. UPS strular oftast med hemleveranser.