Radley London Recensioni 

10.254
TrustScore 4.5 su 5

4,5

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Valutata 5 stelle su 5

I ordered a new bag - Ridgeway Gardens in Naval colour from the virtual website on Monday 20th July 2026, excellent price, it arrived Wednesday morning the 22nd July 2026. Extremely fast delivery (les... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

The watch I purchased stopped working after a few days. I contacted customer services who replied to say that all watch related enquiries had to go through Peers Hardy, they gave me their contact det... Leggi di più

Valutata 5 stelle su 5

Beautiful bags as always, lovely quality , delivered well packed. Gutted that they are closing down. They have been one of my favourite bag makers. They will leave a void behind.

Valutata 5 stelle su 5

Sadly Radley are in trouble and having a clearance of their stock. Good priced items ( some seem inflated before the reduction but still offering good value when compared to previous purchases ). Deli... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di borsette
  2. Negozio di borse
  3. Negozio di accessori di moda
  4. Pelletteria
  5. Grossista di articoli in pelle

Informazioni su Radley London

Scritti dall'azienda

Welcome to the official Trustpilot profile for Radley London.

We don’t like to brag, but we’re pretty proud of what we do. Find the handbag of your dreams on our website, or in one of our stores nationwide. You can even shop in store from the comfort of home with our virtual shopping service via WhatsApp.

We never stop striving to set a new standard for quality. As many as 20 skilled craftspeople work on every single handbag we make. And we’ve been working with some of these partners for as long as three generations. Sharing our passion for the most beautiful materials, including the highest quality leather. Ensuring it’s ethically produced.

A mark of quality and attention to detail, our signature Radley dog has been with us since the beginning. He’s instantly recognisable. And pretty popular as well. Our four-legged friend is as synonymous with Radley London as our craftsmanship. Find him proudly placed on every design, whether hiding in the key fob charm or on an adventure across our latest picture bag. He’s very well-travelled.

Show us how you style your look by tagging #MyRadley and @RadleyLondon on Instagram

Informazioni di contatto

4,5

Eccellente

TrustScore 4.5 su 5

10K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,5

Tutte le recensioni

(10.254)

2026 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Top Quality Goods and Prices…

I was pleased with the goods I received which were of good quality and I have always liked Radley goods.

16 luglio 2026
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Risposta di Radley London

Your feedback is super important to us, thank you for leaving us a review.

We are so pleased you had a positive experience with us, and we hope to see you again soon! 💕

Valutata 2 stelle su 5

Delivery times and customer service awful

My order took over two weeks to arrive, and during this time there was absolutely no communication from the company to keep me informed of the progress. I sent them an email after 10 days requesting further information, as I was worried my order would arrive whilst I was away on holiday, and I am still awaiting any kind of response from them. Clearly their customer service is considerably lacking, which is quite appalling considering my order value was almost £300.

3 luglio 2026
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Risposta di Radley London

Thank you for your review,

Due to our recent closing down sale, we are currently experiencing a much higher volume of orders and customer enquiries across all Customer Service channels.

Please be assured that our teams are working hard to dispatch orders as quickly as possible. We currently estimate delivery to take approximately 6–10 working days, excluding weekends.

We sincerely apologise for the delay and appreciate your patience and understanding.

Valutata 3 stelle su 5

Will miss you.

Will miss you.
Outer Packaging not as good as usually is. Box was ripped and crushed.
Well packed on the inside. Bag not damaged

3 luglio 2026
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Risposta di Radley London

We appreciate you taking the time to leave us such a wonderful review and we do apologise the box arrived in this way. 💕

Valutata 5 stelle su 5

Radley are in trouble!

Sadly Radley are in trouble and having a clearance of their stock. Good priced items ( some seem inflated before the reduction but still offering good value when compared to previous purchases ). Delivery took a lot longer than expected but goods arrived safely ( DPD UK ) and in great condition. Overall a great experience.

3 luglio 2026
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Risposta di Radley London

We appreciate your review and we are glad to hear you have received your order 💕

Valutata 5 stelle su 5

Beautiful ‘horse of the year bag and…

Beautiful ‘horse of the year bag and purse’. It’s Really really lovely, excellent quality and the picture is gorgeous! I am truly delighted 😊🤗

19 giugno 2026
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Risposta di Radley London

We appreciate you taking the time to leave us such a wonderful review 💕

Valutata 5 stelle su 5

Bag looks superb

Bag looks superb. Purchased many Radley bags over time and this is another one for my collection. So sorry to see the brand go.

19 giugno 2026
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Risposta di Radley London

We appreciate you taking the time to leave us such a wonderful review 💕

Valutata 5 stelle su 5

Great staff and begs ect

Staff always friendly and helpful. Great bags ect just a shame that they will no longer be available. Have had to get a list of items for my granddaughters as they love there radley bags ect that I have bought them over the last few years

19 giugno 2026
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Risposta di Radley London

This is what we love to hear! Thank you for the lovely feedback we do appreciate it- Enjoy 😍

Valutata 5 stelle su 5

Quality product

Arrived in good time easy to order . Quality product.

19 giugno 2026
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Risposta di Radley London

We're so glad to hear that you found our ordering process easy and that the product quality met your expectations. We appreciate your positive feedback 😊

Valutata 4 stelle su 5

fabulous beautiful handbags

fabulous beautiful handbags, delivery was delayed though with no communication from seller as to why until I emailed them

19 giugno 2026
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Risposta di Radley London

Thank you for your message.

Due to our recent sale, we are currently experiencing a much higher volume of orders and customer enquiries across all Customer Service channels.
Please be assured that our teams are working hard to dispatch orders as quickly as possible.

We currently estimate delivery to take approximately 6–10 working days, excluding weekends.

We sincerely apologise for the delay and appreciate your patience and understanding.

Valutata 2 stelle su 5

It took 12 days for my sandals to…

It took 12 days for my sandals to arrive . I don’t think that’s good enough.

14 luglio 2026
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Risposta di Radley London

Due to our recent sale, we are currently experiencing a much higher volume of orders and customer enquiries across all Customer Service channels.

Please be assured that our teams are working hard to dispatch orders as quickly as possible. We currently estimate delivery to take approximately 6–10 working days, excluding weekends.

We sincerely apologise for the delay and appreciate your patience and understanding.

Valutata 5 stelle su 5

I love Radley quality as it is

I love Radley quality as it is. I worry that the quality may change with future administration and I can confirm that many of my friends who also love Radley have the same concerns.

18 giugno 2026
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Risposta di Radley London

Thank you for your review 😊

Valutata 5 stelle su 5

Sad to see Radley go but still great service from Jo

My wife ordered a bag online using the measurements shown in the Radley listing. The Medium sized bag was bigger than expected and a bit heavy for her wrist condition. Tried to locate the smaller version but had to chat to the online virtual store. Lovely Jo was so helpful and found the bag and arranged for it to be sent. Really helpful and friendly.

15 luglio 2026
Non scritta su invito
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Risposta di Radley London

We appreciate you sharing your positive experience with us😊

Valutata 2 stelle su 5

State Of My Package When Delivered Was Unacceptable

The quality of the 2 handbags and wallet I had ordered were still of great quality. However, it was over 10 days before I received my order and the box had already been opened. Thankfully, there was no damage and everything was there. I contacted Radley and DPD. I have yet to even receive a response, other than an automated reply. Customer Service just isn't there anymore with Radley since they've gone in to Administration. It's disappointing.

7 luglio 2026
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Risposta di Radley London

Thank you for your message.

Due to our recent closing down sale, we are currently experiencing a much higher volume of customer enquiries across all Customer Service channels.

We will be in touch as soon as we can and do apologise for the disappointment caused.

Valutata 1 stelle su 5

Radley pockets

Radley pockets. I’ve been buying this bag for years. Just received one purchased on sale. Utter waste of money and no wonder they are going out of business. No comparison to quality of bags previously purchased. No zip up internal pocket. Cheap external zip that doesn’t close properly. No proper stitching just painted on edge. Cheap thin leather. Not cheap at £85. So disappointed.

14 luglio 2026
Non scritta su invito
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Risposta di Radley London

Many thanks for you feedback and so sorry to hear this.

We will take your comments on board and do apologise for the disappointment caused.

Valutata 5 stelle su 5

Dukes Place handbag

Thank you for my beautiful Dukes Place handbag, and purses. They are lovely I am very pleased with all my Radley purchases

18 giugno 2026
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Risposta di Radley London

We're so happy to hear you love your new Dukes Place handbag and purses!

It's wonderful to know you're pleased with all your purchases 😊

Valutata 5 stelle su 5

A great handbagFirstly

Firstly, a great handbag. Ordering was easy, delivery was efficient and on time.

18 giugno 2026
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Risposta di Radley London

We are so pleased to hear that you love your new handbag and that your ordering and delivery experience was so smooth!

Thank you for your wonderful feedback. 💕

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