I can't fault the Radio Times. A very enjoyable read , excellent program information. It's a pity I could not give the post office any stars - this week's edition arrived four days late ( Tuesday late... Leggi di più
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I had total confusion about whether I had a subscription as the website and the app were not clear in showing my subscription details. Ended up receiving 2 copies per week for the last 6 weeks but I k... Leggi di più
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I enjoyed reading the radio times but the delivery is very unreliable. Last week it finally turned up on Saturday. My mum has twice not received it until during the week it related to . It is quite... Leggi di più
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The radio times is very informative and I enjoyed reading the magazine and doing the puzzles. The one and only complaint...is the Royal Mail and atrocious distribution to my address 50% of the iss... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Whether in print or online Radio Times is the best place to discover the best programmes, films and podcasts to watch or listen to, with daily recommendations from our team of experts — plus a dedicated section on what to stream on Netflix, Amazon Prime Video, Disney+ and many more. Never miss a moment, with easy-to-use listings across over 100 channels. Enjoy exclusive interviews with the biggest names in broadcasting. Plus, test your knowledge with access to puzzles and crosswords. We have a website www.radiotimes.com , A What to Watch app, a weekly magazine available in stores or you can subscribe. We have a Radio Times Shop that has special offers and products from the magazine. For SUBSCRIPTION queries please visit www.radiotimes.com/contact-us and use the HELP button in bottom right corner or you can call 01233 560607 (Mon-Fri 9am-5pm) If you have any editorial queries or comments on the magazine, website or apps contact feedback@radiotimes.com
Informazioni di contatto
Vineyard House, 44 Brook Green, W6 7BT, London, Regno Unito
- 0207 150 5800
- feedback@radiotimes.com
- www.radiotimes.com
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327 recensioni
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Post Office does not deliver
Post Office only delivers twice a month maximum unless post is registered so you need to use alternative couriers in
15 luglio 2026
Risposta di RADIO TIMES
Thank you for taking the time to share your feedback. We're very sorry to hear about your delivery issues. We are in touch with our delivery partners to establish where delays are occurring.
Risposta di RADIO TIMES
Thank you for your review. We are pleased to hear that.
It would be good to get my copy on the…
It would be good to get my copy on the right day. Last weeks copy came on the Friday, thus useful for half a day. Is that a good service??
10 luglio 2026
Risposta di RADIO TIMES
Thank you for your review. We totally get it. We want copies to be with you as soon as they leave our printers so we completely share your frustration and they are sent on the Monday so that should be plenty of time for it to reach you before the listings begin. Be sure to let us know whenever this happens and we'll be happy to extend your subscription to cover any missed issues. We appreciate your patience and hope your deliveries return to normal soon.
Excellent customer service
Despite a glitch with contract renewal helpful and friendly staff resolved the problem
7 aprile 2026
Risposta di RADIO TIMES
Thank you for letting us know and glad we were able to resolve the problem for you. Enjoy your magazine.
Magazine is great
Magazine is great, but Royal mail delivery is unreliable at best, with only one postal delivery per week, which leads to two Radiotimes arriving at the same time, one of which is a week old and a waste of money.
15 luglio 2026
Risposta di RADIO TIMES
Thank you for your review. We're pleased to hear you're enjoying the magazine, but we're sorry that unreliable postal deliveries have affected your enjoyment. If this happens, please let us know and we'll be happy to extend your subscription to cover any missed issues.
We have had two weeks when the radio…
We have had two weeks when the radio times arrived after the Saturday it should start!!
13 luglio 2026
Risposta di RADIO TIMES
Thank you for your comments. We're sorry to hear your copies didn't arrive as expected. We understand how frustrating this can be. If this ever happens, please let us know and we'll be happy to extend your subscription to make up for any missed issues.
On THIS "renewal" so far so good (after…
On THIS "renewal" so far so good (after a disastrous experience with RT between October and December 25)
4 dicembre 2025
Risposta di RADIO TIMES
Thank you and long may that continue. Am glad we were able to turn this round.
Our radio times almost always arrives…
Our radio times almost always arrives in the middle of the week it is covering so only 3 days of use.
15 luglio 2026
Risposta di RADIO TIMES
I am sorry to hear that. We do our best to get deliveries to France within the tight deadlines that we have and Overseas copies are the first to be despatched. Always let us know if copies do not turn up.
Love Radio Times but the subscription…
Love Radio Times but the subscription was too high. Glad I found this deal for £10 for 10 issues.
15 luglio 2026
Risposta di RADIO TIMES
thank you we do a range of offers and this is the best one if you are starting out discovering Radio Times. Enjoy.
Subscription information missing
Repeatedly failed to link my existing (buysubsciptions.com) subscription. New subscription apparently linked after logging out and back in, but shows blank delivery address (although issues are now being delivered), nothing about end date or subscription reference number, and no facility to report missed deliveries. Subscription page uses a weird font (mostly capitals, some letters in lower case) which is hard to read.
15 luglio 2026
Risposta di RADIO TIMES
Thank you for taking the time to share your feedback. We're sorry to hear about the issues you've experienced with access to your online account. We appreciate that the account information currently available is limited, and we know this can be frustrating. We're aware of these limitations and fonts (which is only on some PC operating systems, and we hope to introduce improvements to the account information and functionality very soon. In the meantime, if you ever need help with your subscription or to report a missed delivery, our customer service team will be happy to assist.
Risposta di RADIO TIMES
Thank you for taking the time to make your kind comments. It's lovely to hear that our approach is valued. We've always aimed to create a magazine that appeals to a wide range of readers, and we like to think that's something we've carried forward from our "public service roots". We really appreciate your feedback.
Risposta di RADIO TIMES
Thank you. You are right. There is a lot of useful information - almost 20,000 bits of information a week. It is a great way of building up general knowledge too even if you cannot watch or listen to all of the programmes. Thank you for being a Radio Times reader.
Always arrives in good time & is a…
Always arrives in good time & is a great read full of information
13 giugno 2026
Risposta di RADIO TIMES
Thank you for your kind comments and we are pleased to hear that and it is full of useful information and I hope constantly picked up during the week. Thank you again for being a Radio Times reader.
Like so many we also have had issues…
Like so many we also have had issues with delivery lately. Latest is a non appearance of the RT for the next week. A couple of weeks ago it arrived on Saturday afternoon, just after I had reported the matter via RT contact page and we'd gone out and bought another TV Guide. We used to get the RT delivered every Monday or Tuesday without fail but now following the email regarding the new Royal Mail delivery changes I suspect late delivery will become a regular issue. If I can get a refund on the unused portion of my subscription then that will be the route I will take and return to buying a TV guide in a local shop.
4 luglio 2026
Non scritta su invito
Risposta di RADIO TIMES
Thank you for your review. We're very sorry to hear about the recent delivery issues and understand how disappointing this has been. While Royal Mail's delivery changes have affected some customers, we know how important it is that your copy arrives on time. If an issue does occur, please let us know and we'll always extend your subscription to cover any missed copies. If you'd like to discuss your subscription or available options, our customer service team will be happy to help.
Late delivery
I used to receive my radio times by post every Tuesday.Now,I am lucky if I get my copy delivered before Saturday.In fact I have not had a delivery for two weeks.this is not acceptable
2 luglio 2026
Non scritta su invito
Risposta di RADIO TIMES
Hi, we're very sorry to hear about the delays you've experienced with your Radio Times deliveries. We completely understand how frustrating this must be, especially when your magazine previously arrived every Tuesday and you've now been without a copy for two weeks.
From time to time, some areas experience delays within the postal network, which can unfortunately affect the delivery of subscriptions. While these delays are outside of our direct control, we appreciate that this doesn't make the situation any less disappointing, and we sincerely apologise for the inconvenience you've experienced.
We've asked you to send us your subscription details via private message so we can investigate what's happened with your deliveries.
.
Radio Times subscription renewal scam?
I've been a Radio Times subscriber for many years. I'd made a calendar note that my 6 month sub was due to renew automatically in a week's time so I checked what the renewal cost would be: £65, up 44% from last renewal. I decided to cancel my sub on the radiotimes.com website, and in the process was offered a price of £27.50, which I accepted. Just to confirm this wasn't too good to be true I checked back in my radiotimes.com account and found that it was too good to be true and my renewal was shown as £55.
I rang the number on the website and was told my renewal cost would be £65, the £55 offer had expired (Tesco, for one, are still offering it, via a link to radiotimes.com!) and the £27.50 offer never existed. I was assured there was a fault with the website, other people had complained and "management were looking into it". The subscription page text was a mixture of random upper and lower case letters so it does look as if there are problems with the site, but can that explain the random price offers as well?
I wonder how long this has been going on. It occurred to me that if I'd believed my payment of £27.50 had been taken as the webpage said it had, I'd have found at auto renewal in a week's time that I'd been charged £65. How many people have been caught out by this? There are at least two other reviews on Trustpilot reporting the same £27.50 offer.
How is it not fraud?
I reported all this to Citizen's Advice/Trading Standards, but I got the impression that any legal action against Radio Times would be costly and likely to fail, and Trading Standards probably won't investigate.
1 luglio 2026
Non scritta su invito
Risposta di RADIO TIMES
Thank you for your feedback and I am sorry for the problems you have experienced. We are looking into what has gone wrong and appreciate your patience.
Frequent delays in delivery presumably…
Frequent delays in delivery presumably due to Royal Snail inefficiency. Non delivery completely was the final straw so cancelled subscription as it had been taken ironically last week. Still waiting for refund to appear in bank account but asked for refund for last week as had to wait until Friday before this was agreed. Told a refund was not possible as I had cancelled my subscription despite paying up to next week. Offered a TG Jones voucher but local store closed in April with another 150 stores closing imminently. Not worth accepting as would cost more to go to the nearest TG Jones store than the magazine is worth. Waiting for management reply to complaint. DO NOT SUBSCRIBE
25 giugno 2026
Non scritta su invito
Risposta di RADIO TIMES
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and understand your frustration. We appreciate how disappointing repeated delivery delays can be, particularly when they lead to cancelling your subscription. Please contact feedback@radiotimes.com if you have not heard from our subscription team.
Delivery is sporadic so if you want…
Delivery is sporadic so if you want Radio Times before the Saturday don’t bother
Then when they don’t deliver on time they “credit” your account so that you’ll get a smaller bill six months later for the next period.
But you have to watch your bill carefully and keep track of the credits because they will collect too much.
Then they’ll refuse to refund you and say they’ll deduct it from the bill another six months later.
They are a bunch of criminals and their “service” has deteriorated massively.
In RTs response below they’re asking me to contact customer service so they have a chance to put things right - what a joke!! I contacted them a week ago and they haven’t replied!!
26 giugno 2026
Non scritta su invito
Risposta di RADIO TIMES
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We'd like to look into this for you. In some cases, rather than applying a credit to an account, a subscription may be extended instead, so this may have been what happened on this occasion.
If you could please contact our Customer Services team with details of the deliveries you believe were missed, along with the outstanding amounts you're referring to, we'll investigate this fully and work to resolve the issue for you.
We value your feedback and would like the opportunity to put things right.
Non existent Radio Times delivery.
I have recently had nothing but problems with delivery's of Radio Times
It was apparently resolved hence second subscription number. However last weeks,Radio T didn't arrived chased arrived over week later. Now again Friday 26 June 2026 my Radio T hasn't arrived. Of course I've chased sent emails & maybe one will eventually arrive. I really don't have the words to explain my disappointment with the company. How on earth can a company last last being run like this. Please don't blame our exceptionally hot weather conditions my original complaints were way before. Can someone in the company shake it up and sort it out. Thank you.
26 giugno 2026
Non scritta su invito
Risposta di RADIO TIMES
Thank you for taking the time to leave your review, and we're very sorry to hear about your continued experience with receiving your Radio Times subscription.
We completely understand how frustrating it is to have repeated delivery problems, especially after the issue was thought to have been resolved and a new subscription number was issued. We also appreciate your point that these problems began well before the recent hot weather, so we won't attribute them to that.
This is not the level of service we aim to provide, and we're sorry for the disappointment and inconvenience these repeated delays have caused. Your feedback has been noted and will be shared with the relevant teams so they can investigate why this keeps happening and work towards a lasting solution.
Can you please contact feedback@radiotimes.com and we can look into this. Can we also advise you not to post your subscription numbers in reviews if you can edit this please.
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