I can't fault the Radio Times. A very enjoyable read , excellent program information. It's a pity I could not give the post office any stars - this week's edition arrived four days late ( Tuesday late... Leggi di più
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I had total confusion about whether I had a subscription as the website and the app were not clear in showing my subscription details. Ended up receiving 2 copies per week for the last 6 weeks but I k... Leggi di più
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I enjoyed reading the radio times but the delivery is very unreliable. Last week it finally turned up on Saturday. My mum has twice not received it until during the week it related to . It is quite... Leggi di più
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The radio times is very informative and I enjoyed reading the magazine and doing the puzzles. The one and only complaint...is the Royal Mail and atrocious distribution to my address 50% of the iss... Leggi di più
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Whether in print or online Radio Times is the best place to discover the best programmes, films and podcasts to watch or listen to, with daily recommendations from our team of experts — plus a dedicated section on what to stream on Netflix, Amazon Prime Video, Disney+ and many more. Never miss a moment, with easy-to-use listings across over 100 channels. Enjoy exclusive interviews with the biggest names in broadcasting. Plus, test your knowledge with access to puzzles and crosswords. We have a website www.radiotimes.com , A What to Watch app, a weekly magazine available in stores or you can subscribe. We have a Radio Times Shop that has special offers and products from the magazine. For SUBSCRIPTION queries please visit www.radiotimes.com/contact-us and use the HELP button in bottom right corner or you can call 01233 560607 (Mon-Fri 9am-5pm) If you have any editorial queries or comments on the magazine, website or apps contact feedback@radiotimes.com
Informazioni di contatto
Vineyard House, 44 Brook Green, W6 7BT, London, Regno Unito
- 0207 150 5800
- feedback@radiotimes.com
- www.radiotimes.com
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Radio Times is a good magazine BUT
Radio Times is a good and interesting magazine, I have subscribed for decades and it is one of only five print media I now take. The subscription renewal process was diabolical starting with a reminder to renew then a week or two later another reminder at a lower price so I waited, eventually phoning up to renew at an even better price which I thought went ok but apparently it did not work so I tried again which did work but for weeks afterwards I was bombarded with emails and texts that assumed I had cancelled. Chaotic to say the least. Delivery via Royal Mail can be variable but it usually arrives.
31 luglio 2026
Risposta di RADIO TIMES
Thank you for your decades of support and for your kind comments about Radio Times. I’m very sorry that the renewal process was so confusing, with conflicting offers followed by unnecessary emails and texts. That sounds chaotic and far below the standard we aim to provide.
I’m pleased that delivery is generally reaching you, despite occasional Royal Mail delays, but I apologise for the frustration caused by our renewal communications. We’re sharing your feedback with the relevant teams so we can improve the process.
We prefer hard copy of schedules
We prefer hard copy of schedules, as well as the enjoyment of articles, features and images.
Reliable service and very good customer liaison.
***** HIGHLY RECOMMENDED *****
26 agosto 2026
Risposta di RADIO TIMES
thank you for kind comments Clive.
Shambles
After the first couple of weeks things have gone from bad to worse. No deliveries at all to 3 magazines all at once to next door. One out of date, one valid for half the week, the other was in date. Yesterday, I did get a copy, but it was last week's. A total shambles.
26 agosto 2026
Risposta di RADIO TIMES
I’m very sorry that your deliveries have been so erratic, This is clearly not acceptable,
We have looked at, and continue to look at alternatives to Royal Mail, but delivering thousands of weekly copies nationwide through another service is considerably more complex and costly, particularly across rural and remote areas. At present, there is no reliable nationwide alternative that we can introduce.
Please contact our Customer Service team about the missing or delayed issues so your account can be credited appropriately.
Quite often the edition arrives past…
Quite often the edition arrives past the start of the week date and occasionally doesn’t arrive at all! Not overly impressed so far.
26 agosto 2026
Risposta di RADIO TIMES
I’m sorry that your Radio Times is often arriving after the week it covers, and that you have occasionally missed an issue altogether. This is not acceptable, and we understand how disappointing it is.
We will always credit your account for any issue that does not arrive. If the delays continue, please email feedback@radiotimes.com so we can look into this further.
I enjoyed reading the radio times but…
I enjoyed reading the radio times but the delivery is very unreliable. Last week it finally turned up on Saturday.
My mum has twice not received it until during the week it related to . It is quite hard to buy one in the shops by Saturday if you haven’t received it in the post. Customer service has extended the subscription where I have had to buy one when it reaches Saturday.
26 agosto 2026
Risposta di RADIO TIMES
Thank you for your kind comments about Radio Times. I’m sorry that delivery has been so unreliable, especially when the magazine is arriving on or after the Saturday it covers.
We understand how frustrating this is, particularly when copies are difficult to find in local shops at short notice. I’m pleased our Customer Service team has extended your subscription to account for the delayed issues, and I’m sorry you and your mum have experienced these problems. We would most large supermarkets do have enough copies but we will note this.
Risposta di RADIO TIMES
Thank you - and useful for the rest of the week too!
As good as it always was !!!
I bought a subscription for my mother who is in a care home and she really enjoys the weekly magazine !!!
All the TV & Radio with interesting articles too ...
It suits her perfectly.
Much better than a newspaper ...
26 agosto 2026
Risposta di RADIO TIMES
Thank you for your review and that is really good to know that we bring such joy each week. We love putting it together too.
little interest
Obviously lets you know what's on for quite a lot of channels which is its main purpose but I have little interest in the subjects or people the magazine concentrates on.
26 agosto 2026
Risposta di RADIO TIMES
Thank you for your feedback. We’re proud of the breadth of our listings, which cover national and nations’ radio, local English radio, the World Service and streaming services. We also hope our features and interviews offer a little extra insight into the programmes we recommend.
Pretty much everything good
Pretty much everything good; sometimes Radio Times goes astray in the post.
26 agosto 2026
Risposta di RADIO TIMES
Thank you. I am sorry if copies do not turn up though we are pleased you enjoy the magazine when it does.
Third week running no Radio Times by…
Third week running no Radio Times by Saturday morning. Waste of a subscription, could buy magazine locally.
22 agosto 2026
Non scritta su invito
Risposta di RADIO TIMES
I’m very sorry that your Radio Times has not arrived for the third week in a row. I understand why you feel the subscription is no longer worthwhile when the magazine is not reaching you before the listings begin.
Although copies are dispatched on time, ongoing local postal delays are affecting some areas. I hope you have contacted us about the missed issues as we will always ensure your copies are extended on your subscription, and I’m sorry that our service has fallen short of expectations.
I think Radio Times is great and have…
I think Radio Times is great and have subscribed or years - BUT because of the Royal Mail issues I have not received the last two and probably wont get next weeks either. This is not a cheap subscription
21 agosto 2026
Non scritta su invito
Risposta di RADIO TIMES
Thank you for your long-standing support and for your kind comments about Radio Times. I’m very sorry that ongoing mailing delays have meant you have missed the last two issues, especially given the cost of the subscription.
Your copies are dispatched on time, but local postal disruption is unfortunately affecting deliveries in some areas. We understand that this is particularly frustrating with a time-sensitive magazine. We will always ensure your account is credited for the missed issues, and we hope the postal service improves soon.
Great magazine when it arrives
Great magazine when it arrives. Not delivered AGAIN this week.
21 agosto 2026
Non scritta su invito
Risposta di RADIO TIMES
thank you for your review. I am sorry that your copy has not arrived. Be sure to contact our customer service - www.radiotimes.com/contact-us and the HELP button to ensure you get an extension on your subscription.
Really disappointed.
Really disappointed. I always used to buy the Radio times every week but, as the cover price subtly increased & as a pensioner, I found I was spending more on the RT than I was on my broadband. When I saw the offer of "10 weeks for magazine & app" for £10 I thought great & subscribed. Then I found out it was going to take between "4 & 6 weeks" to get the first magazine. I don't want to go through an app to try & find out what is on the box, I want to look at a printed page. But it looks like I'm still going to have to buy a magazine (not the RT) for at least 4 weeks to do this even though the offer promised me the "magazine & app". I won't be bothering subscribing to the RT when this initial dodgy "offer" runs out. Very poor show RT.
EDIT....after the reply below I have changed my star rating from 2 to 4 as I did receive my magazine within the first week. I still think that quoting a "4-6 week" timescale for actually receiving the magazine was very misleading.
21 agosto 2026
Non scritta su invito
Risposta di RADIO TIMES
I’m sorry that the offer left you feeling disappointed and misled. The 4–6 week wording is included because, at certain times of year, issues go to press earlier than usual. It doesnt mean you would not receive the printed issues and the introductory offer would include 10 issues. In most cases, the first printed copy is received within around 10 days, although this can vary depending on when the order is placed.
The £10 price is an introductory offer for 10 issues of the printed magazine, together with app access. I’m sorry the experience has not met your expectations.
Not the fault of the Radio Times but…
Not the fault of the Radio Times but for two issues now, there’s been a postal problem… 1-7 Aug didn’t arrive until 10th of August, It arrived along with the issue covering 8-14, and now it’s Sunday 16th Aug and still no new issue covering this weekend and this wk: 15-21.
I’ve not contacted the post office as it’s likely to be futile, with the mess the organisation is in. But would Radio Times consider an alternative way to ensure they arrive on time please? Many thanks!
16 agosto 2026
Non scritta su invito
Risposta di RADIO TIMES
Thank you for getting in touch, and I’m sorry that your recent copies have been delayed. I understand how frustrating it is to receive two issues together, and then be left without the current edition when the listings have already begun.
Your copies were dispatched on time, so this appears to be a local postal delay. Unfortunately, we do not currently have a reliable alternative nationwide to Royal Mail for delivering subscription copies.
Our HELP button at www.radiotimes.com/contact-us enables swift notification of missing issues but please contact us at feedback@radiotimes.com if you have continued delays.
I was 100% misled by Radio Times(RT)…
I was 100% misled by Radio Times(RT) phone staff who denied me the pre-agreed phone reduction I was offered in July. There seems to be some system to ensure that Subscribers are denied such offers later on. I am elderly, and feel misled and even ripped off. I felt forced to write by post as clearly RT do not seem to have staff there to assist. This is not the 1st time that I feel RT staff treat us all with some disdain and as a nuisance. This has all really distressed me as I rely on the RT for all my TV/Radio information. Why? Why? Why...John(84yo) 28.8.2026 Since my complaint here and my letter to the Radio Times I do feel that they have responded very helpfully and generously too. I was substantially refunded & offered a new contract at very fair terms. I do love the Radio Times for its detailed Radio & TV coverage and the details it offers about so many programmes. It's a well laid magazine too....So Thank You Radio Times for all your assistance and kindness to this rather older subscriber. Yes Thank YOU!!
14 agosto 2026
Non scritta su invito
Risposta di RADIO TIMES
I’m very sorry that you felt misled and unsupported, John. We understand how upsetting this must have been, particularly when you rely on Radio Times for your weekly television and radio information.
Our phone advisers do not normally have access to a customer’s age unless it has been specifically shared with us, so there was certainly no intention to treat you differently or dismiss your concerns. However, we clearly failed to provide the level of assistance you expected, and I apologise that you had to write to us by post and email,
I understand this has now been resolved.
I fully concur with the majority of 1…
I fully concur with the majority of 1 and 2 star reviews of this company. This relates to the non delivery of the magazine. The customer service is appalling. Apparently their looking to address the delivery issue. That's what they told me over a year ago. I have cancelled my subscription. Still waiting for the extension to end when I finally receive the copies owed, which is supposed to be next week. Not holding my breath. Also I asked the person on customer service that I wanted to speak to someone in a senior position. I was told that nobody was available. Just about says all you need to know about this shambles of a company.
14 agosto 2026
Non scritta su invito
Risposta di RADIO TIMES
I’m very sorry that your subscription was affected by repeated non-delivery and that our customer service did not provide the support you deserved. I completely understand your decision to cancel, and I apologise that you have been left waiting for the outstanding issues covered by your extension.
I’m also sorry that your request to speak with a senior colleague was not handled appropriately. Your feedback has been noted and will be shared with the relevant teams.
Trying to suspend delivery for holiday
Trying to suspend delivery for holiday. Useless. Tried phoning and told it cannot be done as at the end of a subscription period.
11 agosto 2026
Non scritta su invito
Risposta di RADIO TIMES
I am sorry you've been having any problems. We've asked you for details so we can try and resolve this. We allow for a holiday pause of 4 weeks every subscription term.
Dreadful delivery service
Until approximately nine months ago my copy always arrived on Tuesday to commence the following Saturday.
ASAP proximate nine months ago that stopped happening. On roughly 50% of the time it arrives a week later. Customer service will only take a complaint on Friday and offer a voucher that can only be exchanged at Jones newsagents. All well and good except my nearest is 5 miles away and having gone there they have sold out. They will credit you with the subscription copy price off your next payment or add a week to your current subscription so I pay the cover price and get a tiny fraction credited to me.
Nine months or ringing and getting the same repeated apologies and nothing changes. Any private business would have done something to effect change but Radio Times has done nothing effective after nine months. Why?
6 agosto 2026
Non scritta su invito
Risposta di RADIO TIMES
We’re very sorry that you’ve experienced repeated delivery problems over such a long period, and we completely understand why nine months of apologies without a lasting improvement is frustrating.
Unfortunately, we are in something of a no-win situation when a copy is delayed in the postal network. We dispatch subscription copies in advance with the intention that they arrive before the issue goes on sale, but once they have entered the postal system we have very limited ability to influence the delivery of an individual copy or establish why a particular address is repeatedly affected.
We do appreciate that the remedies available to our Customer Service team don’t necessarily feel satisfactory either. A voucher is of little practical help if your nearest participating newsagent is five miles away or has already sold out, while a subscription credit does not compensate for having to buy another copy at the full cover price.
That doesn’t make your experience acceptable, particularly when it has happened repeatedly, and we’re sorry that we haven’t been able to provide a more effective solution. We don't have any economically attractive alternatives we can use. Sending by courier would be more than the cost of a weekly magazine. We continue to raise persistent delivery issues with our distribution partners, but we don’t want to make promises about future delivery that we cannot guarantee.
It is frustrating for all concerned but we have lots of ways to help so do continue to contact us.
Yet again no Magazien
it s lottery as to if you get your magazine why not get a propper delivery company as you did on a trial basses
8 agosto 2026
Non scritta su invito
Risposta di RADIO TIMES
We completely understand why it can feel like a lottery when deliveries are inconsistent, and we’re sorry for the frustration this causes.
We do sometimes use a courier service for a limited period, usually around two weeks, to help overcome maybe temporary issues with your local postal system, Unfortunately, using a courier permanently for individual magazine deliveries would come at a prohibitive cost and simply isn’t financially sustainable for a subscription service.
We continue to work with our distribution partners to address recurring problems.
The Radio Times is an institution
The Radio Times is an institution. I have been reading it since I was small child and it is part of my daily life. It is reliable and informative and lets you into a world of discovery about tv and the programmes being broadcast. I have it delivered and it makes a weekly treat coming through the letterbox and it is easy and rewarding to set up a subscription and let it run.
7 agosto 2026
Non scritta su invito
Risposta di RADIO TIMES
This is what it’s all about! Thank you so much for such a wonderful review.
Radio Times has been part of British life for generations, accompanying our readers through the earliest days of television, wartime Britain, Coronations and countless landmark broadcasting moments. Through all that change, our aim has remained the same: to be the most comprehensive and trusted guide to everything you can watch and listen to on your TV, devices and radio.
We love that your copy arriving through the letterbox is still a weekly treat. Thank you for making Radio Times part of your life – and long may that continue!
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