Purple Granite Recensioni 

179
TrustScore 4.5 su 5

4,5

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

The worktops we received were not the same colour as the sample from which we ordered. Lucy, the MD at Purple, contacted us to assure us they would replace the worktops with no extra charge and she... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Really impressed with Purple Granite, we found them to be less than half the price of Wren kitchen’s and better quality stone. Had it templated and fitted in 3 days with no issues. Their comms... Leggi di più

L'azienda ha risposto

Valutata 3 stelle su 5

Our granite was fitted two years ago. Ordering was easy and straightforward. Communication was not the best as the fitting team was delayed because of a previous client who was “demanding”. They... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Love our worktops, really competitive price much cheaper than Wren and Wickes. They were really patient with us because we paid our deposit and didn’t gave it templated until roughly 8 months later. F... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Muratore tagliapietre
  2. Fornitore di pietre

Scritti dall'azienda

At Purple, we help homeowners, builders, kitchen retailers, interior designers, and property developers transform kitchens and interiors with beautifully crafted quartz, granite, marble and porcelain worktops. With over 15 years’ experience, we’re known for premium materials, reliable service, and fast turnaround times — making us a trusted partner for clients and a go-to supplier for stunning, affordable stone surfaces. From one-off kitchen renovations to large-scale developments, our expert team delivers the right product, on time, with no hassle. Backed by 5-star reviews and long-standing partnerships, Purple is a name you can rely on.


Informazioni di contatto

4,5

Eccellente

TrustScore 4.5 su 5

179 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,5

Tutte le recensioni

(179)

45 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 2 stelle su 5

Unfortunately I had to cancel a job…

Unfortunately I had to cancel a job with these guys. Just to clarify from their response on google reviews. I ordered a off cut for a BBQ for £1372. I increased the size and obviously there was an extra cost to the job so it was now £1700 all in.

I did tell Patrick I would needed it delivered because unfortunately I couldn't get a 3.4 meter piece of granite in my Toyota Yaris? The day Patrick told me it would be ready I rang him to arrange for someone to be there to lift it off. It hadn't been started and they needed payment up front. To have it dropped off (too much house which is 2.2 miles away) was an additional £150. At that point I cancelled the Job... This is a real shame because I was really looking forward to the work tops... I can't comment on the workmanship because we never got that far... Its always disappointing to see a fabricated response when they just need to deliver what they had agreed.

I am not in the habit of writing reviews but on this occasion I was really let down. It was clear by the response to my google review that they will defend their company even at the expense of the truth.

15 gennaio 2024
Non scritta su invito
Logo di Purple Granite

Risposta di Purple Granite

Hi,

We’re really disappointed with this review as it is incredibly inaccurate.
The initial price for your offcuts was based on the measurements you provided us. However, when you brought the template in, the size had doubled. You expected us to complete the work at the original price, but the new measurements required more materials and labour. Additionally, the original quote was based on you collecting the stone. At the last minute, you requested delivery, hence the additional delivery fee.

Valutata 5 stelle su 5

Amazing customer service and friendly

Visited purple granite in Kidderminster and dealt with a very friendly and knowledgeable lady. She asked us what we were after and showed us the range suitable for our budget and we left feeling excited as we'd put an order in. Very easy and simple process. Template fitting and fitting of new worktops all within 2 weeks! Great value for money, great customer service. Would definitely recommend! Thank you!

6 gennaio 2024
Non scritta su invito
Valutata 5 stelle su 5

purple granite you will not be disappointed

On our first meeting with purple granite we were impressed, Patrick explained indetail and showed us various worktops. The price was £2500 lower than a quote we had just received from another company and to be honest the granite was much better, we agreed asap. The transition was smooth from telephone calls to template through to installation, all the staff were fantastic highly professional in their roles. We would highly recommend 👌

9 gennaio 2024
Non scritta su invito
Valutata 5 stelle su 5

Fantastic company

I used purple granite after a recommendation from a friend and I couldn’t be happier. Great service from start to finish and nothing was too much trouble. Highly recommend them as a company.

6 novembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Quality products and services

Recently had quartz countertops installed to finish off a new kitchen install. The whole process from templating to installation was carried out in a quick and professional manner with no issues. The finish and join on the countertops look absolutely amazing, especially as our kitchen walls have a curved angle.

Would highly recommend Purple Granite to anyone.

1 novembre 2023
Non scritta su invito
Valutata 1 stelle su 5

Important watch outs!

WATCH-OUTS……
- Ask for your worktop joins to be polished. If you don’t the cut is really rough so isn’t smart at all when the grouting is put in. Not sure why this wouldn’t just be done as standard?
- Get your own silicone/grout to match your worktops. Purple Granite only supply black/white or clear silicone and the grout the guys have to mix up colours to match as best they can!?

Surely the above should be standard practise? There are tonnes of grouts and silicones to match and even if you want to charge extra at least give people an option or just let them know!? Do something!

Other than that I’ve got a cut on my sink not centred which is pretty annoying.

The sales man was really nice helpful and patient, the templater very nice as were the guys that fit the top. If only they were given the proper tools to do the job!

13 dicembre 2023
Non scritta su invito
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Risposta di Purple Granite

We are incredibly confused by this review and have tried to call you to discuss. We take our reviews incredibly seriously especially when they are unwarranted. As we have access to thousands of different stones there are not the same amount of matching resins and as such our fitters as all do mix the resins with special dyes to match to the worktops and looking at your fitting photos the fitters did an amazing job. The same is said with silicons, between the upstands and tops on the colour you chose is always done with clear. If a client has a different preference then they can specify which you didn’t. If the joints have a polished side to them then the resin will not hold and you will experience issues in time, again this is completely normal and done for a reason.

The sink position is exactly as was agreed with you on template and signed off on the fitting so I am not sure what this comment refers to as you have not raised with us directly.

Lastly we arrived on site to fit your tops, the agreed pre fit works you needed to undertake had not been carried out and the utility was being altered, all of which should have meant we left site and rearranged but we didn’t in order to get you a completed kitchen for Christmas. We would love the opportunity to understand how any of this warrants a 1 star review.

Valutata 5 stelle su 5

Amazing company to work with

I don’t very often write a review but felt I had to this time. I cannot praise Purple Granite enough, from the initial meeting to choose our worktop, to the fitting, they have kept us up to date with every stage of the way, I would HIGHLY recommend them, I know this is going to seem a bit weird to say, but how they come out template, then get all the holes, Sink, hob, hole for tap, hole for waste disposal in exactly the right place was amazing. ( I know it’s their job) but it all fit so perfectly
Ros

8 dicembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Would Recommend - All Good :)

All contacts with Purple have been very positive and everyone very helpful, efficient and friendly. The template team and fitting team were the same, very efficient and with a good eye for the subtleties and details. Very competitive pricing. Thank you Purple

30 novembre 2023
Non scritta su invito
Valutata 5 stelle su 5

New Kitchen worktops by Purple

I have recently used purple granite for a new kitchen installation. I was first attracted to Purple because of the quick turnaround. They didn’t disappoint templating on a Monday fitting on the Friday. The pricing was cheaper than other companies I got quotes from. I was sent samples to confirm the product choice. I’d recommend Purple to anyone.

24 novembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Fantastic service from start to finish!

Fantastic service from start to finish!
We replaced our worktops from wooden to quartz and we are so pleased with them they are stunning! They have transformed our kitchen.
Everyone was so helpful I would definitely recommend this company to anyone.
Thanks again!!

18 novembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Totally Professional

We decided to change the granite on our central isle which contains a hob with fan extraction. I thought not an easy task, how wrong I was. Richard came along and templated the area, helpful, polite and in no time the design was sent to the factory. A week later our new granite arrived and an hour later the new top was in place and hob fitted. We are so pleased and have no hesitation in recommending Purple.

21 novembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Worktops

Great company to deal with from start to finish, the Sales staff through to template and fitting were a pleasure to deal with.
Would highly recomend this company.

24 novembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Had our worktop fitted last week and we…

Had our worktop fitted last week and we are so happy with it! Looks stunning, great quality and saved us a fortune on the quote we had with Wren. Wouldn’t hesitate to recommend and would use them again in the future. Fitters we’re friends and professional and left the place spotless

16 novembre 2023
Non scritta su invito
Valutata 1 stelle su 5

Awful. I've lost all my money

I'm having a horrendous experience. I'm now having to pay to go through the courts to get a refund. I've had to pay a company to remove my worktop because it was dangerously broken around the oven and hob.
Purple granite brown threatening to charge be to continue to come out and repair it. They sold me a terrible product and I'm still trying to get my money back.

24 novembre 2023
Non scritta su invito
Logo di Purple Granite

Risposta di Purple Granite

Hi,

Sorry we don't know who you are, if you have a legitimate concern, please contact us.

Thanks,
Purple

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