Purple Granite Recensioni 

179
TrustScore 4.5 su 5

4,5

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Valutata 5 stelle su 5

The worktops we received were not the same colour as the sample from which we ordered. Lucy, the MD at Purple, contacted us to assure us they would replace the worktops with no extra charge and she... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Really impressed with Purple Granite, we found them to be less than half the price of Wren kitchen’s and better quality stone. Had it templated and fitted in 3 days with no issues. Their comms... Leggi di più

L'azienda ha risposto

Valutata 3 stelle su 5

Our granite was fitted two years ago. Ordering was easy and straightforward. Communication was not the best as the fitting team was delayed because of a previous client who was “demanding”. They... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Love our worktops, really competitive price much cheaper than Wren and Wickes. They were really patient with us because we paid our deposit and didn’t gave it templated until roughly 8 months later. F... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Muratore tagliapietre
  2. Fornitore di pietre

Scritti dall'azienda

At Purple, we help homeowners, builders, kitchen retailers, interior designers, and property developers transform kitchens and interiors with beautifully crafted quartz, granite, marble and porcelain worktops. With over 15 years’ experience, we’re known for premium materials, reliable service, and fast turnaround times — making us a trusted partner for clients and a go-to supplier for stunning, affordable stone surfaces. From one-off kitchen renovations to large-scale developments, our expert team delivers the right product, on time, with no hassle. Backed by 5-star reviews and long-standing partnerships, Purple is a name you can rely on.


Informazioni di contatto

4,5

Eccellente

TrustScore 4.5 su 5

179 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Solitamente risponde entro 24 ore

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4,5

Tutte le recensioni

(179)

45 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Excellent worktops

Excellent worktops, fitted beautifully by experienced polite and helpful fitters. Really pleased with result

2 aprile 2025
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Risposta di Purple Granite

Thank you! We're so glad you're pleased with your worktops and our team's service. Enjoy your new space! 😊👏

Valutata 5 stelle su 5

Love our worktops

Love our worktops, really competitive price much cheaper than Wren and Wickes. They were really patient with us because we paid our deposit and didn’t gave it templated until roughly 8 months later. Fitting went smoothly and it looks amazing would highly recommend. Also thank you to Judith in the Worcester shop she’s fabulous.

21 marzo 2025
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Risposta di Purple Granite

Thank you so much for your lovely review! We're thrilled to hear that you love your worktops and found our pricing competitive. We'll be sure to pass your kind words on to Judith—she truly is fabulous! Enjoy your beautiful new kitchen. 😊✨

Valutata 5 stelle su 5

Excellent Communication

Purple Granite have kept us in the loop all the way through the process and have no reason not to recommend them. Thank you for making this a stress free purchase

19 marzo 2025
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Risposta di Purple Granite

Thank you for your kind words! We're delighted to hear that you had a smooth and stress-free experience with us. Keeping our customers informed throughout the process is a top priority, and we truly appreciate your recommendation. Enjoy your new worktops! 💜

Valutata 1 stelle su 5

Very poor customer service

The first initial meeting was a pleasant experience however that was the only positive, as the rest of the customer service we received was very poor. Information about our order was not passed on correctly which we were told was partly our fault as we should have checked and chased. They threatened to cancel the job because they forgot to take payment. They forgot to send the chopping, they then sent the wrong chopping board. They said they will only rectify this mistake when another customer orders the same material, to date we have not heard from them and I don't ever see this materialising. We would not recommend this company.

1 luglio 2024
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Risposta di Purple Granite

Hi Sarah,

Thank you for your feedback—we truly value our customers’ experiences and always strive to provide a positive service.

Firstly, I’d like to address the matter of the chopping board. This was not an item you were charged for, and we can only provide one if it is possible to cut it from your selected stone. In this instance, that was not feasible, so we sent a close-matching alternative as a gesture of goodwill. However, I completely understand your disappointment, and as a further goodwill gesture, I would be happy to arrange for two chopping boards to be sent to you.

Regarding the concerns about payment, I appreciate this was a frustrating situation. The request to apply for finance was received the day before your installation date, which unfortunately did not leave enough time to process and approve the application without delaying your installation. While we always do our best to accommodate customer requests, finance applications do require prior arrangement to ensure a smooth process.

I regret that your experience did not meet expectations, as we take pride in our service. Your initial consultation was a positive one, and we would have liked to carry that through the entire process. We value open communication and would like the opportunity to resolve any remaining concerns you may have.

Valutata 5 stelle su 5

Five star experience all around!

Fantastic service from start to finish! Rich, the templater, was extremely knowledgeable and helpful and made the whole templating process smooth. The fitters, Huw and his colleague, did an incredible job - the workmanship is brilliant, and our quartz worktops look stunning. They took the time to explain the aftercare and the whole process thoroughly which we really appreciated. The office team were also great, we had to change a few things and they were always happy to help! I honestly can’t fault anything and would highly recommend Purple Granite to our friends and family.

10 marzo 2025
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Risposta di Purple Granite

Thank you so much for your kind words! We’re thrilled to hear that you had a fantastic experience from start to finish. Rich, Huw, and the whole team will be so pleased to know their efforts made a difference.

It’s great to know you’re happy with your quartz worktops, and we truly appreciate your recommendation.

Valutata 5 stelle su 5

First Class Company

Fantastic service from start to finish, from Judith in the office to the fitting. Very efficient, reliable and good competitive price. Over the moon with our worktop. Diane and Chris Verney.

3 marzo 2025
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Risposta di Purple Granite

Thank you so much for your kind words! 😊 We’re thrilled to hear that you had a fantastic experience from start to finish. Judith and the whole team will be delighted to know their efforts made a difference.

Valutata 4 stelle su 5

step by step communication needed

Fantastic until it came to fitting the sink. No one told me that the plumbing needed to be removed or the existing structure around the sink needed to be altered to accommodate the new one prior to the fitters arrival. Luckily my friend in the village was able to deal with these now urgent issues. Communication is wonderful when it works. The worktops look really good. Fitters worked very hard and efficiently.

3 marzo 2025
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Risposta di Purple Granite

Thank you for your feedback. I'm glad to hear that you're happy with the worktops and that our fitters worked efficiently.

I’m sorry for any misunderstanding regarding the sink preparation. As discussed with Victoria when you placed the order, our scope of work included removing the existing worktops but did not cover plumbing alterations, as you opted not to include this service. We assumed that, since you were handling this aspect yourself, you were aware of the necessary preparation required. However, we will certainly take this on board to improve our communication moving forward.

I appreciate you taking the time to share your experience, and I’m glad you were able to resolve the situation with your friend’s help. If there’s anything else we can assist with, please don’t hesitate to reach out.

Valutata 5 stelle su 5

Fantastic company, highly recommend them!

Thank you for my amazing worktops! I couldn’t recommend this company enough, they’re reliable, professional and have great customer service from start to finish. They answered all my questions and gave great advice. We love our kitchen, thank you Purple Granite!

17 febbraio 2025
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Risposta di Purple Granite

Thank you so much for your lovely review! We're thrilled to hear that you had such a positive experience with us from start to finish. Customer service and quality are at the heart of what we do, so it’s wonderful to know we could help bring your dream kitchen to life. Enjoy your beautiful new worktops, and thank you for choosing Purple Granite!

Valutata 5 stelle su 5

Excellent job

Welcome to the world of excellency
Job done well, quick and with no dramas

6 febbraio 2025
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Risposta di Purple Granite

Thank you for your fantastic review! We're thrilled to hear you had a seamless experience with us. Enjoy your new worktops!

Valutata 5 stelle su 5

Excellent Service

I recently had my kitchen worktops fitted by Purple Granite, and I couldn't be happier with the result! From start to finish, the team was professional, efficient, and extremely knowledgeable. The quality of the granite is outstanding, and the fitting was done to perfection. They paid great attention to detail, ensuring a seamless finish that has completely transformed my kitchen.

The customer service was also fantastic—friendly, responsive, and happy to answer any questions I had. If you're looking for high-quality worktops and expert craftsmanship, I highly recommend Purple Granite. A five-star experience all around!

3 febbraio 2025
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Risposta di Purple Granite

Thank you so much for your wonderful review! We're thrilled to hear that you're delighted with your new worktops and had a fantastic experience with our team. Attention to detail and top-quality craftsmanship are what we strive for, so it's amazing to know we delivered that for you! Enjoy your stunning new kitchen, and thank you for recommending us!

Valutata 5 stelle su 5

Very pleased with Purple team and…

Very pleased with Purple team and worktops. From the start to finish they have provided an exellent service. Each step was explained well and thoroughly. Would recommend everyone to use them for new worktops 😊

15 gennaio 2025
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Risposta di Purple Granite

Thank you so much for your kind words! We're delighted to hear you had a great experience with our team from start to finish. Enjoy your new worktops, and thank you for recommending us!

Valutata 5 stelle su 5

Outstanding Service and Craftsmanship

Outstanding Service and Craftsmanship – Highly Recommend Purple Granite!

I recently had a quartz worktop installed by Purple Granite, and I couldn’t be happier with the entire experience. From start to finish, their professionalism, attention to detail, and customer service were exceptional.

The team was incredibly helpful in guiding me through the selection process, ensuring I found the perfect quartz to match my kitchen. The installation was carried out with precision and care, resulting in a flawless finish that exceeded my expectations. The quality of workmanship is second to none, and my kitchen now looks absolutely stunning!

I highly recommend Purple Granite to anyone looking

14 febbraio 2025
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Risposta di Purple Granite

Thank you so much for your amazing review! Our team takes great pride in delivering outstanding craftsmanship and service, so knowing we exceeded your expectations means the world!
Enjoy your stunning new kitchen, and thank you for recommending Purple Granite!

Valutata 5 stelle su 5

Excellent service and quality workmanship

Purple Granite provided an excellent service from start to finish. They were really helpful in the showroom in Worcester and quickly arranged a date for fitting.
The team that carried out templating and fitting were brilliant, working with professionalism and not leaving till everything was perfect. The worktops are stunning, thank you Purple.

23 gennaio 2025
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Risposta di Purple Granite

Thank you so much for your kind words! We're thrilled to hear that you had a great experience from showroom to installation. Our team takes pride in delivering a seamless service and ensuring every detail is just right. Enjoy your stunning new worktops! ✨😊

Valutata 2 stelle su 5

would love to have given 5 stars but…

would love to have given 5 stars but cant for a few reasons..

picking out the top and dealing with the initial phase went well. it all started going wrong as we approached the delivery phase.

the team at PG decided they could install a day early which then meant i was being chased for payment sooner than anticipated. The guys who turned up for the install were great but the splash back for the wall behind the cooker wasn't as planned during the stencil phase. This mean't the job wasn't completed as planned and another visit had to happen. Also turned out that the rather large splash back wasn't securely glued to the wall in the first place.

when they did arrive the install team refused to bring out from the van the replacement splashback unless i paid the balance. this i consider unreasonable as the contract and service wasn't performed right the first time. in the end i had to negotiate with a rather cocky installer that i would do half up front and half when they had it out the van and installed it.

they installed it and we accepted it however we then found that the backstands supplied hadn't been bevel finished either ... these are sharp enough to slice a tomato if you wanted to.

paid a lot of money .. splash back should have been right first time and certainly don't appreciate being held ransom for payment on a contract that wasn't fulfilled in first place as quote/planned.

9 gennaio 2025
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Risposta di Purple Granite

Thank you for sharing your feedback. We’re glad to hear the initial stages of your project went smoothly and that our installation team made a positive impression.
Our payment terms, which are agreed upon on order, are in place to ensure a seamless process for all clients. In this instance, the terms weren’t adhered to, which created challenges that we worked hard to resolve. While we acted promptly to replace the splashback to reduce the amount of pattern in it, we’re disappointed that you felt leaving a negative review was the best course of action instead of contacting us directly to discuss your concerns.
We remain committed to delivering high-quality service and would welcome the opportunity to address any lingering concerns you may have. Please feel free to reach out to us directly so we can assist further.

Valutata 5 stelle su 5

Excellent professional experience

In planning the purchase of a new kitchen, I did what most people would do and that is to approach different kitchen providers. In my case it was Wren, Homebase and Howdens. It was interesting to see that the Quartz worktop prices were very high and variable with each of the kitchen providers. I therefore embarked on attempting to receive quotes from four of the leading online Quartz worktop providers. They all claim to be the best as you would expect. However, the price for this particular Quarts Worktop by a manufacturer called Silestone was surprisingly much cheaper than the kitchen providers by at least 25%. I chose purple simply because they were the cheapest quote and provided rapid responses to my questions and quotes. I found Laura to be particularly helpful but my dealings with every other person that I spoke with telephonically was equally good. Having paid the deposit, I was provided with a date for the template fitting and was kept in regular communication via email about the appointment. Chris the templater arrived on time and described exactly what he was going to do. I had an area on the worktop which required a slight curve to enable a larder door to open without touching the worktop overhang and he managed to design this for me without any problems. As soon as Chris had departed, I received an email informing me the worktop was being fabricated and an installation date was provided. I was surprised to find that the installation date was only five days after the templating had been completed. The fitting process was performed by Luke professionally and with great care. Where small adjustments were required, such as increasing the size of a tap hole, these were undertaken prior to departure. A great amount of time was spent in aligning the joints and Luke was particularly keen to ensure that the colour of the joint adhesive was matching the worktop. At the end of the installation, information was provided as to how best to look after the quartz worktop and the entire kitchen was cleaned up prior to departure. There was a slight error with the cut out in the bathroom sink which Luke had made a note of an informed me that I would receive a call from purple the following day. When I spoke with John the fabrications manager, he informed me that he had noticed this particular error and that he would be replacing that worktop for me in due course. I chose purple purely because I found them to be the cheapest as I had a very limited budget. However, I was not expecting the level of service and professionalism that I have received during my entire purchase experience with purple. For anyone who is considering purchasing a Quartz worktop, I would urge you not to buy this from any kitchen supplier and would wholeheartedly without reservation suggest that you contact purple as your first port of call.

20 dicembre 2024
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Risposta di Purple Granite

Thank you so much for the wonderful 5-star review! We are thrilled to hear that you had a positive experience with us. Our team works hard to ensure that every customer is satisfied with our products and services, and we are delighted that we could meet your expectations. Your feedback is truly appreciated!

Valutata 5 stelle su 5

Purple Granite kidderminster…

Used Purple Granite from kidderminster had an Excellent experience from start to finish Laura helping us to choose our Quartz worktop to the Excellent fitting job carried out by their team would highly recommend we love our worktop..!

4 dicembre 2024
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Risposta di Purple Granite

Thank you for your wonderful review! We are delighted to hear that you had an excellent experience with Purple Granite, from the helpful assistance provided by Laura in choosing your Quartz worktop to the excellent fitting job carried out by our team. We appreciate your recommendation and are thrilled to hear that you love your worktop! Thank you for choosing Purple Granite!

Valutata 5 stelle su 5

Excellent Experience


Review of the job. The whole process was fantastic and smoothly implemented. From the start the welcome sales team were very knowledgeable and amenable. She made it easy for us to choose. The template team were very polite and professional and the fitters Terry were excellent, very friendly and very efficient. We were very pleased with finished result. They also provided excellent information about caring for our product. We would recommend Purple Granite to others. 5*

31 ottobre 2024
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Risposta di Purple Granite

We sincerely appreciate your wonderful review! It brings us great joy to know that you had an exceptional experience with our team throughout the entire process. Thank you for recommending Purple Granite, and we look forward to serving you again in the future!

Valutata 5 stelle su 5

The best experience with Purple 💜

We had our worktops fitted a few months ago by purple granite and wow! They are absolutely amazing, the team was so helpful in helping us choose. We even took a cupboard door to put next to the large showroom samples. Nothing seemed like too much trouble even when we raised a concern over an end panel the team were happy to send someone to correct this with no questions asked at all! We have been so impressed we have referred to both our neighbours who have now also used purple and both are so happy with theirs too! We couldn’t be happier thanks purple 💜

20 agosto 2024
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Risposta di Purple Granite

We are so glad to hear that you are thrilled with your worktops from Purple! It brings us great joy to know that our team was helpful in assisting you with your selection and that we could accommodate your requests. Thank you for referring us to your neighbours, and we're overjoyed to hear that they are equally happy with their worktops. Your satisfaction and kind words mean a lot to us. Thank you for choosing Purple! 💜

Valutata 5 stelle su 5

Super white Stone worktops

Very happy with the service and the new streamlined result of my new kitchen worktops from Purple Granite.
Good service at a competitive price.
Felt the staff were very professional and a friendly service. would recommend good experience all round

28 ottobre 2024
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Risposta di Purple Granite

We're thrilled to hear that you are very happy with your new kitchen worktops from Purple! Thank you for your kind words about our service and pricing. We appreciate your recommendation and are delighted to know you had a good experience overall.😊

Valutata 5 stelle su 5

Great service & great result

Not only did this company offer us a competitive price as compared with a number of other companies we tried but they also offered an excellent service templating our new work surface & installing it. It's the icing on the cake in our newly fitted kitchen and looks great.

7 novembre 2024
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Risposta di Purple Granite

Thank you so much for your kind words! We are thrilled to hear that you were satisfied with both our competitive pricing and the excellent service you received during the templating and installation process. We're glad to have been able to add the perfect finishing touch to your newly fitted kitchen with our work surface. Enjoy your beautiful new space!

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