Protyre Autocare - Pembroke Dock Recensioni 

697
TrustScore 5 su 5

4,8

Unit 3 London Road Mall, Pembroke Dock, SA72 4RS Pembroke, Pembroke, GB


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Valutata 5 stelle su 5

Dropped the vehicle in for MOT due to getting stopped on the way to the airport going on a family holiday for no MOT. Rang Tom who booked me in a late notice for the day I returned from my holiday so... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Called in on the off chance of having new tyre fitted( almost everywhere else needs booking near me) lovey guys (Tom and sorry didn’t get my filters name ) sorted me out almost right away! Happy with... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

All worked very well staff where great and helpfull with any questions I put to them. Some of the equipment wasn't working, I had a tyre replaced and payed for a tracking, the tracking equipment... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Recently had to get 4 new tyres for my SUV, these are never cheap, but I always get good tyres as I do fairly high mileage. Great service, booked in promptly once ordered tyres came in next day, fitte... Leggi di più


Dettagli dell'azienda

  1. Gommista
  2. Negozio di freni
  3. Negozio di batterie per auto
  4. Centro revisioni per auto
  5. Servizio auto
  6. Servizio di assetto ruote

Informazioni su Protyre Autocare - Pembroke Dock

Scritti dall'azienda

Scritti dall'azienda

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Informazioni di contatto

  • Unit 3 London Road Mall, Pembroke Dock, SA72 4RS, Pembroke, Pembroke, Regno Unito

  • 01646 686663

4,8

Eccellente

TrustScore 5 su 5

697 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,8

Tutte le recensioni

(697)

35.519 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

A job well done.

Even though this branch has staffing issues at the moment, the work was done in the allotted time frame and at a price that I thought was fair. The staff were polite and professional, and even worked 15 minutes after the branch was due to close for the day to make sure everything was as it should be. Please pass on my thanks.

5 febbraio 2025
Valutata 2 stelle su 5

Not impressed with the garage

Went to the garage for mot,was behind on mot,my car failed,asked how much for the work to be done.said will look into it.and call me back.they never did.went into to garage bout it.ezplaind 1 of the part I didn't need was another part.and said sorry,not good enough.car off the road until I can get the part and get it done.said would give free mot,they need a someone on the desk.not the ppl who are working on cars.would never use the garage again.also expensive

27 gennaio 2025
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Risposta di Protyre Autocare - Pembroke Dock

Dear Mrs Foster,

Thank you for leaving us a review and bringing this to our attention. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.

Kind regards,
Eddie
Customer Care - Protyre

Valutata 3 stelle su 5

Paid for a gold service, so expected better!

Paid for a gold service, aircon regas and MOT… my TPS light came on just before going in for servicing, so I thought that’s fine as they should sort that out as part of the service, I got my car back and the light was still on, it’s even mentioned on the MOT cert! Took it to the local Asda to use air compressor and the tyre pressure was indeed low, so I inflated it to the required amount and reset the TPS myself. I went back to Protyres on the Monday and asked for a print out of the service check sheet, which despite asking for I hadn’t received on the Friday, and I also asked if tyre pressure should have been done and the guy behind the counter said yes it should have. I explained that it wasn’t and he looked bemused like it was nothing to worry about.
In my opinion, if they didn’t do something as simple and routine as tyre pressures, even when the warning light is on, for a top level gold service then what else has been missed?? How am I supposed to have faith that the air filters, oil filter etc has been checked or changed if necessary? After spending the best part of £400 on all of this I expected far better. It’s a tyre fitting shop as well mind!
This is the third time I’ve taken my car here for servicing, the only difference this time is I booked it in myself under my name instead of my husband booking it in under his name. As a female I’ve been wary about garages after being ripped off in the past, so my husband has kindly sorted it previously - as the other services were good, I trusted them enough to book it myself this time. So I’m very disappointed that on this occasion the level of customer service wasn’t up to the previous standard. Lesson learned - I’ll book it in under a male name and it should be done properly! Or maybe I’ll just take it elsewhere for servicing in future.

24 gennaio 2025
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Risposta di Protyre Autocare - Pembroke Dock

Dear Sarah Roberts-Ogleby ,

Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Pembroke Dock branch has not been a positive one for you on this occasion.

We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.

We apologies for any inconvenience caused.

Kind regards,
Kayleigh
Customer Care - Protyre

Valutata 5 stelle su 5

Top Notch

"Your car will be ready at 10am."
9:55am: "Your car passed its M.O.T. with no advisories."
Get yourself a garage like this and be happy.

24 gennaio 2025
Valutata 1 stelle su 5

Booked mot online had to cancel never…

Booked mot online had to cancel never received a refund

15 gennaio 2025
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Risposta di Protyre Autocare - Pembroke Dock

Dear Lydia Elrick,

Thank you for leaving us a review and bringing this to our attention. 

We can confirm that we have now processed a full refund for your order. A confirmation email will have been sent out at the time of issue confirming the amount and when the funds will reach your account. 

If the are any issues or for any other assistance, please do not hesitate to contact us at customerrelations@protyre.co.uk

We apologise for any inconvenience that may have been caused.

Kind regards,
Eddie
Customer Care - Protyre

Valutata 5 stelle su 5

MOT test.

MOT booked. The garage was expecting me. Everything went well and the vehicle passed! Staff were friendly.

8 gennaio 2025

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