Protyre Autocare - Cambridge Recensioni 

1033
TrustScore 4.5 su 5

4,6

Unit 53 Clifton Road Ind Est, Cherry Hinton Road, CB1 7ED Cambridge, Cambridgeshire, GB


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Valutata 5 stelle su 5

How refreshing to find a company that is so honest it doesn’t do work that doesn’t need doing. We had booked and payed online to have our wheels aligned and when they checked it didn’t need doing so t... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I've used Protyre Cambridge for about ten years, and since Ryan took over as manager several years ago the service has been even more outstanding than it already was. I do most of my own work on my ca... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

Booked online to have my jaguar f-pace serviced. They were ready for me when I dropped a car off and phoned me when it was completed. Everything was completed on time. There was a very minor proble... Leggi di più

Valutata 5 stelle su 5

The Protyre service center in Cambridge is simply incredible—truly excellent! I’ve been going there for three years for my MOT and the occasional repair on my aging Renault Clio 4. They always tre... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Gommista
  2. Negozio di freni
  3. Negozio di batterie per auto
  4. Centro revisioni per auto
  5. Servizio auto
  6. Servizio di assetto ruote

Scritti dall'azienda

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Informazioni di contatto

  • Unit 53 Clifton Road Ind Est, Cherry Hinton Road, CB1 7ED, Cambridge, Cambridgeshire, Regno Unito

  • 01223 411441

4,6

Eccellente

TrustScore 4.5 su 5

1K recensioni

5 stelle
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3 stelle
2 stelle
1 stella

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4,6

Tutte le recensioni

(1033)

34.696 recensioni negli ultimi 12 mesi

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Valutata 1 stelle su 5

Booked for wheel alignment

Booked for wheel alignment. Get a two pages with before measurements and current. Both pages is similar. Looks like they didn’t done nothing at all.

9 luglio 2025
Logo di Protyre Autocare - Cambridge

Risposta di Protyre Autocare - Cambridge

Dear Zygimantas Meidus,

Thank you for notifying us of your concerns regarding the wheel alignment. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

Kind regards,
Eddie
Customer Care - Protyre

Valutata 5 stelle su 5

MOT required within my working day

Needed an MOT to be done quickly & to fit it around my working day. The online booking/payment system made the whole process very simple. Turned up and my car was attended to immediately with work completed slightly ahead of scheduled time. This meant I was back on the road and on with my day again. This is the level of service we expect but rarely always get Well done Protyre for a smooth professional service. Definitely recommend and return

2 luglio 2025
Valutata 5 stelle su 5

First class service my MOT was done…

First class service my MOT was done whilst I waited. Offered advice on my cars needs (the advisories) for the future and said if I come back they will check it for me. Very happy. The guy on reception was very helpful and pleasant.

25 giugno 2025
Non scritta su invito
Logo di Protyre Autocare - Cambridge

Risposta di Protyre Autocare - Cambridge

Hello Lorna,

We're happy to hear that you had a first-class experience! We appreciate your positive feedback regarding our service. Thank you for your review!

Best regards,
Eddie
Customer Care - Protyre

Valutata 5 stelle su 5

Exceptional customer care

The team always go above and beyond; their customer care is exceptional

18 giugno 2025
Logo di Protyre Autocare - Cambridge

Risposta di Protyre Autocare - Cambridge

Hello Customer,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Cambridge branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care - Protyre

Valutata 5 stelle su 5

Prompt service

Clean and efficient.Prompt and polite service

23 giugno 2025
Logo di Protyre Autocare - Cambridge

Risposta di Protyre Autocare - Cambridge

Hello Customer,

We're happy to hear that you found our service efficient and polite. Thank you for taking the time to leave us this positive feedback!

Kindest regards,
Georgia
Customer Care - Protyre

Valutata 5 stelle su 5

Repair tire

Very good service had a problem with one of my tires left it there they called me straight away. I won’t have to pick up.

18 giugno 2025
Logo di Protyre Autocare - Cambridge

Risposta di Protyre Autocare - Cambridge

Hello Samuel,

We're happy to hear that you had a very good service experience! We appreciate you letting us know about your tyre issue and are glad we could assist you promptly.

Thank you!

Kindest regards,
Georgia
Customer Care - Protyre

Valutata 1 stelle su 5

Got greedy with the upselling.

Took car in for MOT. Car failed and was given a quote of over £1000 to fix. Decided to retest at another garage, car failed again but for different reasons. Much more reasonable quote to get car fixed and on the road for fraction of the original quote.

11 giugno 2025
Logo di Protyre Autocare - Cambridge

Risposta di Protyre Autocare - Cambridge

Dear Thomas,

Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

Valutata 2 stelle su 5

Understaffed, couldn’t balance tyres

Very friendly guys but, my appointment was for 13:00, I arrived before that time but the garage was massively understaffed which let to me waiting for hours with the tyres change only completed at 15:45.
They also did not have the right fittings to their wheel balancer to balance my tyres so I am now driving with 4 brand new, unbalanced tyres. When I asked if I get any discount as the full service had not been delivered I was told in no uncertain terms that they can’t as I had placed my order online. (This is with the area manager manning the reception desk)
I was given the name of another tyre dealership that could have the right fittings and balance my tyres but that would be at my own cost.

6 giugno 2025
Non scritta su invito
Logo di Protyre Autocare - Cambridge

Risposta di Protyre Autocare - Cambridge

Dear Willem Carstens,

Thank you for bringing this to our attention. 

We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.

Kind regards,
Eddie
Customer Care - Protyre

Valutata 5 stelle su 5

Fantastic service

Fantastic service. Super helpful and friendly staff who went above and beyond to assist me at late notice when I had a flat tyre even though they were extremely busy. Highly recommend.

20 maggio 2025
Non scritta su invito

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