Staff at Street (Clarks Village) were friendly and helpful. Thw young lady looked for what I wanted out back, offered me one to be sent to my home but I was happy to have the display product. She w... Leggi di più
Sede
Cambia sedeUnit 64, Clarks Village, BA16 0HN Street, GB
•Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Toaster we liked came in 3 colours, though not all were on display. Assistant checked stock and found the one we wanted. The toaster was held for us while we continued shopping and we collected it on... Leggi di più
Served by a very helpful, cheerful and knowledgeable lass who explained the differences between the various stainless steel frying pans clearly without trying to push the more expensive ones. Also gav... Leggi di più
We have bought from Procook for many years and have always being pleased with the products and service. We needed new frying pans and bought various options - non Procook. Disappointed with th... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Scritti dall'azienda
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Informazioni di contatto
Unit 64, Clarks Village, BA16 0HN, Street, Regno Unito
4,9
Eccellente
1K recensioni
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Risposta di ProCook - Street
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
The extensive range of kitchen knives…
The extensive range of kitchen knives from which to choose I managed to get a 5" knive for a fantastic price made from the best CrMo material 😀
19 febbraio 2026
Risposta di ProCook - Street
We're happy to hear that you found a fantastic 5" knife at a great price from our extensive range. We appreciate your positive feedback regarding the CrMo material!
The staff were very helpful and gave us…
The staff were very helpful and gave us good advice. Hence making a puchase .
19 febbraio 2026
Risposta di ProCook - Street
We're happy to hear that our staff were so helpful and provided great advice! Thank you for your purchase and positive feedback.
Simply bought a sieve
Simply bought a sieve, finished nicely round the edge, exactly what I needed.
15 febbraio 2026
Risposta di ProCook - Street
We're happy to hear that our sieve meets your needs with its quality finish. Thank you for sharing your positive experience with us!
I nice store to look around,as I love…
I nice store to look around,as I love kitchen equipment
14 febbraio 2026
Risposta di ProCook - Street
We appreciate you taking the time to leave us this great review! We're so happy you enjoy looking around our store and kitchen equipment.
All very straightforward
All very straightforward. I went into the shop, chose some products and paid for them.
17 febbraio 2026
Very friendly and informative
Very friendly and informative, no pressure to purchase. Fare price for top of the range pans.
15 febbraio 2026
Risposta di ProCook - Street
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff friendly and informative and liked our prices.
Small but good store allround
Helpful assistant, good display of various crockery cooking + kitchenware. Overall small but great shop.
15 febbraio 2026
Risposta di ProCook - Street
We appreciate you sharing your thoughts! We're so happy to hear that you found our assistant helpful and liked our shop's display and selection.
I have already left
I have already left, recently, an excellent review on Trustpilot, re 11/02/26. I don't think I need to do it twice.
11 febbraio 2026
Risposta di ProCook - Street
We appreciate you taking the time to share your experience, and we're glad you enjoyed it enough to leave a review on Trustpilot. Thank you for your support!
Great customer service at Clarks Village Pro Cook Store
I took in some Non-Stick pans that I had bought from them several months ago. The Non-Stick was not working. To my surprise, the manager (quite possibly called Daniel) was happy to exchange these and to set their cost against a pair of slightly more expensive stainless steel pans. Good service, considering I had had the unsatisfactory pans for some considerable time.
10 febbraio 2026
Non scritta su invito
Unacceptable customer service!
We bought a set of cookware from their shop in Street. The cashier offered to put the rather bulky box behind the counter until we had finished shopping. My husband collected it later & took it back to the car. Unfortunately, I didn’t look at it until I was having guests for Sunday lunch & thought I would use them. To my horror, on unpacking the box I discovered a knife set instead!
We called the shop who said they couldn’t help until Monday.
On duly calling Monday morning & relaying the fiasco the customer service lady said she’d get back to us, which of course, she didn’t!
We have now been told to either travel to Bath or wait 2 or 3 weeks for delivery.
Both these options are unacceptable, as it was their mistake by giving us the wrong package so they should rectify it as soon as possible!
Provided Procook with details as requested but still haven’t received a solution!
4 febbraio 2026
Non scritta su invito
Risposta di ProCook - Street
Thank you for your review, in order for us to look into this further please can you provide the requested details.
Haven't bought pans in years
Haven't bought pans in years. Got some good advice in shop with my purchase and fantastic deal. Plenty of choice, worth the visit. Definitely recommend 👌
8 febbraio 2026
Efficient service , very friendly customer service
Efficient delivery with good quality products.
29 gennaio 2026
Friendly and helpful staff
5 febbraio 2026
Polite salespeople showed offer on offer
5 febbraio 2026
Found what I needed easy
30 gennaio 2026
Risposta di ProCook - Street
We're happy to hear that you easily found what you needed. Thank you for your feedback; we appreciate it.
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