A beautiful shop which is well laid out. The range of products is also impressive. More than anything the person who served us was very knowledgeable and very pleasant.
Sede
Cambia sedeUnit 56, Lower Green Mall, Metrocentre, NE11 9YG Gateshead, GB
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Brilliant shop, beautiful displays, well stocked with everything you need. Very polite and helpful staff, Nothing is a problem and eager to assist.
Excellent service. Lots of help to purchase best pans we needed from well very informed member of staff.
Dionne was fantastic in helping us purchase some new knives. Friendly and knowledgable she was only too happy to show us a range of knives. She built lovely rapport with us and even offered to bring a... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Scritti dall'azienda
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Informazioni di contatto
Unit 56, Lower Green Mall, Metrocentre, NE11 9YG, Gateshead, Regno Unito
4,9
Eccellente
628 recensioni
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Le persone hanno visualizzato anche
Friendly and helpful service
13 marzo 2026
Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Not Pro Cook but Pro Scam
Sorry there is no other word to describe the Pro Cook, it’s not Pro Cook it’s Pro Scam! I bought a mini blender back in December(Gateshead), I have only used it for protein shake. It’s stopped working, I went to shop they gave a replacement, get a protein drink that night(milk, banana, Protein powder) and stopped working again. I bought it for 39, now they refunded 29 saying the price is dropped. So pound 10 in their pocket for their poor quality product. Please don’t fall for this scam.
13 marzo 2026
Non scritta su invito
Risposta di ProCook - Metro Centre
Thank you for your review. We’ve sent you a request for further information such as your order number so that we can review the service provided.
Very friendly and helpful staff
Very friendly and helpful staff. Greeting you when you enter the store and asking if you need any help, which is so helpful when you don't want to walk around all the shop trying to find the item you require.
purchased rechargeable salt and pepper Mills. great quality items would buy again.
7 marzo 2026
Risposta di ProCook - Metro Centre
We're happy to hear the team was so helpful and welcoming. It's great you found what you needed quickly and that you are pleased with the quality of your new salt and pepper mills. Thank you for your positive feedback!
Knowledge and helpfulness of assistant
Knowledge and helpfulness of assistant, gave good advice and time to go away and make decisions
9 marzo 2026
Risposta di ProCook - Metro Centre
We're happy to hear that the assistant's knowledge and helpfulness were beneficial! We appreciate you mentioning the advice and time to decide. Thanks!
Risposta di ProCook - Metro Centre
We appreciate you letting us know our staff was friendly and the atmosphere relaxed; it means a lot to our team.
Great online deals that can be used in…
Great online deals that can be used in store. Downside is that you have to know the deals and combinations as they are not all displayed in store, this would probably make them more sales. Great to be able to go in and see the products. The product, ss pans are great and have replaced our non stick pans for almost everything.
12 gennaio 2026
Risposta di ProCook - Metro Centre
We're happy to hear that you find our online deals valuable in-store and appreciate the ability to see the products firsthand. We appreciate your suggestion about displaying more deals in-store to enhance the shopping experience. We're also glad you enjoy our stainless steel pans!
Judging customers based on how they look or dress…
Very expensive..you can certainly get cheaper somewhere else.
As soon as we entered the store one of the staff rushed up from the back to ask if we need anything or just having a look...this has put us off immediately.. not very welcoming at all.
I find this very intimidating. No other customers were asked or approached while we were there. Obviously we are foreign. This behaviour needs changing as it is based on race/look. Judging customers based on how they look or dress. Staff need to have positive attitude towards customers.
Will Never go back again.
24 febbraio 2026
Risposta di ProCook - Metro Centre
We really are sorry to read this review and have passed your feedback to the store.
What lovely staff at procook metro…
What lovely staff at procook metro centre!
Great care & service! 5 stars all round!
21 febbraio 2026
Risposta di ProCook - Metro Centre
We're delighted to hear about the great care and service you received from our staff! Thank you for your wonderful feedback and the 5-star rating!
We visited the metrocentre procook
We visited the metrocentre procook, to buy some knives for our daughter, excellent service. Polite, helpful staff. Clean store. I purchased an egg slicer as well, I am not sure yet, as it didnt slice the egg, I'll try again, maybe the egg was too soft.
24 febbraio 2026
Risposta di ProCook - Metro Centre
We're happy you received excellent service from our polite and helpful staff in our clean store. We appreciate your purchase and hope the egg slicer works better next time!
Helpful staff and quality products
17 febbraio 2026
Risposta di ProCook - Metro Centre
We appreciate your positive feedback regarding our helpful staff and quality products; we are so happy you enjoyed them!
Risposta di ProCook - Metro Centre
We appreciate you taking the time to leave us this great review! We're so happy to hear our staff was lovely and sweet for you.
Lovely customer service
Lovely customer service, sorted an overly complicated gift card. Would recommend the MetroCentre store.
15 febbraio 2026
Risposta di ProCook - Metro Centre
We're happy to hear that our customer service team resolved the gift card issue. We appreciate your recommendation of the MetroCentre store and your feedback!
Really helpful staff
Really helpful staff, lovely environment in shop. Very pleased with purchase.
17 febbraio 2026
Risposta di ProCook - Metro Centre
We appreciate you taking the time to leave us this great review! We're so happy to hear that you liked our staff, shop environment, and purchase.
Risposta di ProCook - Metro Centre
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Staff were friendly
Staff were friendly. Only bought something small but saw other items may buy later. Good range.
15 febbraio 2026
Risposta di ProCook - Metro Centre
We're glad you enjoyed your experience with our staff and selection. Thank you for the positive feedback; we appreciate you considering us for future purchases!
No pressure very Helpful staff
very helpful staff very Knowledgable with Products a pleasure to shop WILL CALL AGAIN
14 febbraio 2026
Risposta di ProCook - Metro Centre
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff helpful and knowledgeable.
Really good excellent retailer good products selection of products all…
Really good selection of products all excellent quality at competitive prices. I’ve stopped going on line for most kitchen products my first call is now Procook. I enjoy going into a shop and shopping to find what I’m looking for , the staff are polite and helpful as well
13 febbraio 2026
Risposta di ProCook - Metro Centre
We're happy to hear that you find our product selection and quality excellent, with competitive prices. It's great to know Procook is your first choice now, and that you appreciate our helpful staff.
Served straight away and product…
Served straight away and product wrapped up so no chance of breakages
11 febbraio 2026
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