Bought a Wok and Frying pan from Lewes, quality is amazing we’ve had Ninja before which we were very disappointed with. We have used both of them already and are fantastic. The staff were very knowled... Leggi di più
Sede
Cambia sede20-21 High Street, BN7 2LN Lewes, GB
•Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Excellent product (green shallow cast iron dish). Solid, well made, good looking. Lovely shop in Lewes with very helpful staff.
Purchased four matching mugs. Good quality at a reasonable price. Didn't have to wait to be served. Items wrapped and packed satisfactorily.
L'azienda ha risposto
Great selection of cookware & helpful, friendly, knowledgeable staff. Having just moved to a house with an Induction hob, we needed new pans that would be suitable. Not only was there a favourable pri... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Scritti dall'azienda
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Informazioni di contatto
20-21 High Street, BN7 2LN, Lewes, Regno Unito
4,9
Eccellente
486 recensioni
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Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Requests for reviews irritating
Product looks okay, store was well laid out, staff were friendly and helpful.
Unfortunately the constant 'reminders' for a review since purchase have made me really regret giving them my email address for the warranty. I strongly recommend not doing this.
27 luglio 2026
Risposta di ProCook - Lewes
S
Thank you for your review – we are very sorry to hear this. We will pass your comments onto the store.
Your account profile has been amended for you to remove you from the email lists, this should stop any more unwanted emails, but please note this can take up to 7 days to implement.
Great Service, great range, great quality
We received great service, great advice all wrapped up with a warm and friendly chat. We were shopping for some specific new carving / kitchen knives, so knew what we wanted. Thoroughly recommend this store
26 luglio 2026
Service great
Service great - Advice on using offer fully and guidance on items in offer. Friendly. Left me wanting to go back...
liked the products!
17 luglio 2026
Great experience staff are friendly…
Great experience staff are friendly shop is layed out beautifully & tidy & clean
Great products 😊
16 luglio 2026
A great looking shop in a prime spot in…
A great looking shop in a prime spot in the precinct. Everything was displayed well, and I found what I needed while enjoying a browse. Well done all those responsible. And good luck!
19 luglio 2026
I love porcook such good quality items…
I love porcook such good quality items that last and cleans up good 👍 . Would recommend 💯 % if you are looking to freshen up you kitchen they also have all different colours to match your style and if your not sure on something ask any member of staff they all so helpful. I go to porcook in lewes High Street they are all so nice In there .
14 luglio 2026
Lovely new store in Lewes with friendly…
Lovely new store in Lewes with friendly and knowledgeable staff.
18 luglio 2026
Very good service .however strange to…
Very good service .not a booklet on care , however strange to purchase a good quality kettle for £50.00 and not to provide a cardboard box for protection but having to pay an extra 10p for a plastic bag...strange.
How do they deliver when purchased on line ,also in a plastic bag.?
15 luglio 2026
Risposta di ProCook - Lewes
We appreciate your feedback regarding the kettle and the packaging. We understand your surprise about the lack of a protective box and the charge for a plastic bag. We are always looking for ways to improve our service and packaging practices.
Good service an helpful staff
10 luglio 2026
Polite and helpful staff
10 luglio 2026
The friendly staff and their knowledge…
The friendly staff and their knowledge of the products.
13 luglio 2026
Had an issue with 1 of my pans I bought…
Had an issue with 1 of my pans I bought from pro cook excellent customer service replacement pan was sent out 10/10 service there pans are covered for 26 years 💪💯😁
14 luglio 2026
Non scritta su invito
A company that actually honours warranties
Just been in with a Professional Granite frying pan that has a 25yr warranty. I have used regularly since purchase in 2023 & the non-stick coating is starting to peel. I've never put in the dishwasher or used metal utensils, but I do sometimes fry with olive oil, & I learnt that that is a big No-No for non-stick pans as it burns easily. I had no idea & hadn't been told this when I bought the pan.
Resigned to taking it home, I was really impressed & delighted when the manager said she's replace it as a goodwill gesture on this occasion. A big thank you to ProCook & I've learnt a valuable lesson. Great service
14 luglio 2026
Very helpful service
8 luglio 2026
Great staff and products
The sales assistant was knowledgeable and extremely helpful. She gave us time to make our decision without being pushy.
12 luglio 2026
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