Nice variety in shop bought 3 items unfortunately couldn't find the right worktop savers. Lady assistant was really polite and friendly gave us some tips. Will return.
Sede
Cambia sedeUnit 105, Lakeside Shopping Centre, West Thurrock, RM20 2ZP Grays, GB
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Scopri cosa dicono le persone
The store was well stocked, plenty of choices. It was our first time visiting the store and already looking forwards to going back. We were disappointed to get our local Lakeland closed but the ProCo... Leggi di più
L'azienda ha risposto
Store is always fun to go in to as its very tidy and clean and feels very premium. The service from all staff was incredibly helpful also, they approached us when they noticed we needed help and answe... Leggi di più
Wanted to buy some knives and spoke to the young lad behind the till for help. Was completely surprised bu hes knowledge on the subject and went throough the different price points and quality of the... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Scritti dall'azienda
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Informazioni di contatto
Unit 105, Lakeside Shopping Centre, West Thurrock, RM20 2ZP, Grays, Regno Unito
4,8
Eccellente
825 recensioni
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Le persone hanno visualizzato anche
Very straightforward order it arrives…
Very straightforward order it arrives quickly and always well packaged. And all very good quality
8 gennaio 2026
Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Found the same item for half the price…
Found the same item for half the price in 2 other retailers same day. Item ok and staff polite
18 gennaio 2026
Risposta di ProCook - Lakeside
Thank you for taking the time to leave a review. We’re sorry to hear you were disappointed with the pricing. Just to clarify, we don’t sell our products through third-party retailers. We really appreciate your feedback and hope you’ll consider visiting us again in the future.
First thing which I like is customer…
First thing which I like is customer service is very good they explain everything nicely which I appreciate. Stainless steel quality is very good.
16 gennaio 2026
Great choices of stock and very helpful…
Great choices of stock and very helpful staff
11 gennaio 2026
The staff were very helpful and…
The staff were very helpful and friendly. They were also knowledgeable regarding our specific purchase.
15 gennaio 2026
Risposta di ProCook - Lakeside
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Risposta di ProCook - Lakeside
We appreciate you taking the time to leave us this great review! We are so happy to hear our service was quick, easy, and gave you what you asked for.
Risposta di ProCook - Lakeside
We appreciate your feedback and are sorry we did not have your desired item.
Very friendly and helpful staff.
Very friendly and helpful staff.
I ordered an item which came the next day the staff called me and left a message to say it was in store, very easy to do this.
14 gennaio 2026
Risposta di ProCook - Lakeside
We're so glad to hear that you found our staff friendly and helpful. We appreciate that we were able to fulfill your order quickly and communicate effectively. Thank you for your positive feedback!
Risposta di ProCook - Lakeside
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff was helpful.
lakeside
I always go to the lakeside branch,
The staff are very helpful and friendly.
And the products are amazing!
11 gennaio 2026
Risposta di ProCook - Lakeside
We're happy to hear you enjoy visiting our Lakeside branch. We appreciate your positive feedback regarding our helpful and friendly staff and amazing products!
First time visiting this store
First time visiting this store, and the staff was really helpful and polite. The products are really good too! Brought some new kitchen knives and would defo return to buy again.
10 gennaio 2026
Risposta di ProCook - Lakeside
We're happy to hear that our staff was helpful and polite during your first visit! We're glad you find our products good and appreciate you purchasing our kitchen knives. We look forward to your return!
I couldn't work out why the shop…
I couldn't work out why the shop assistant insisted on my email address, to register the receipt, as she put it. I really did not want follow up emails from your company.
10 gennaio 2026
Risposta di ProCook - Lakeside
We’re really sorry for any inconvenience caused. If you’d like to unsubscribe, just click the “unsubscribe” link at the bottom of any of our emails.
The customer service was excellent
The customer service was excellent, the assistant at lakeside explained the benefits of the cookware I was after and this helped me make an informed choice. Very pleased with my purchase!
9 gennaio 2026
Risposta di ProCook - Lakeside
We're happy to hear the assistant at Lakeside provided excellent customer service by explaining the cookware's benefits, which helped you make an informed choice. We appreciate your purchase and positive feedback!
Lady that served us at Lakeside was…
Lady that served us at Lakeside was very friendly and informative
10 gennaio 2026
Risposta di ProCook - Lakeside
We appreciate your feedback. We're so happy to hear that our service at Lakeside was friendly and informative for you.
Risposta di ProCook - Lakeside
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Great prices in the sale
7 gennaio 2026
Risposta di ProCook - Lakeside
We appreciate you noticing our great sale prices! It is wonderful to know that you are happy with the prices we offer.
Lots of staff were there and yet the…
Lots of staff were there and yet the things were put under wrong prices
6 gennaio 2026
Risposta di ProCook - Lakeside
We appreciate your feedback and regret that items had incorrect prices. We will review pass this feedback to the store.
Risposta di ProCook - Lakeside
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff was helpful, professional and kind.
Risposta di ProCook - Lakeside
We appreciate your positive feedback. We are so happy to hear that our staff was accommodating, and you had excellent service. Thank you.
Risposta di ProCook - Lakeside
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
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