Primethorpe Paving Recensioni 

Easy ordering the product,delivery on time.
I would recommend them ,very hassle free sevice

DIY job. After an exhausting search found primethorpe online for the big dark porcelain pavers needed.
Having retired from a construction related career that focused much more than most on the value of making mistakes right, this challenge arrived as a customer of this company.
Read on for details, but to sum up my 5 star review, want to share that the measure of a company isn't when everything goes right. I pay for and count on it going right. It's when it doesn't that I learn if they're a 0 to 10.
6pm Fri pallets delivered by 3rd party shipper (american term for not a Primethorpe truck), and one full 1/2 ton very busted pallet is stacked on top of a healthy pallet but pavers are leaning 30 degrees with multiple straps snapped but the load is intact. Shipper drives off while I'm considering returning it as delivered without sharing paperwork, signature etc.
Promptly sent pics to Primethorpe asking whether they preferred to start over and swap the pallet for a less avalanche-waiting-to-happen one, or offer tips if I might attempt to di it. 9 am Sat a guy called to discuss, he gauges my ability, then shares some sage advise and assures they have my back for any damage. Told him later that Saturday surprised only 4 of 50 casualties and he offers to ship them asap.
Several steps afterward continued to show their inherent need to make me happy and in the end it was a pleasure how they turned a significant and job delaying problem into a positive experience. Again any company can trust a shipper and have matters go as planned. It's when something goes wrong that separates the companies I'll avoid in the future from the ones I'll look forward to doing business with again. Thanks to the guy who shared he made sure my late order would ship with my first one and then offered unpacking tips, abd to Donna who's follow up should also make management proud.
Didn't get discounts or anything free, just low stress, real service and nice pavers that came out looking perfect.
Thanks and till next time...
Steve

Delivered one day late but due to bank holiday and the product i received was excellent no damage and as expected. Very happy customer

My order of paving was delivered on time with no breakages at all. Although it was only an order of 6m2 I felt that I as treated as if my order was 60m2. Well done and thank you.

Excellent experience with Primethorpe Paving from start to finish. The porcelain paving we purchased is fantastic quality and looks amazing now it’s been laid. The whole process, from ordering through to delivery, was straightforward and stress-free, with exceptional customer service throughout. Highly recommended!

So impressed by the service received everything was perfect, communication, delivery and the quality of the sandstone my garden looks beautiful. Thank you

Hi, I can just say ordering the fireplace hearth was a breeze the hearth came on a pallet brilliantly packed and as you would expect not a mark on it and measured exactly as I ordered it.
I would definitely recommend primethorpepaving.

We ordered black limestone coping stones for the walls of our raised borders and we were not disappointed. The coping stones match our patio which is also black limestone. The finished project looks great.

Excellent communication, very reasonably priced with quick delivery. Not one breakage when unpacked. I would definitely recommend, Primethorpe Paving to anyone thinking of ordering 900mm X 600mm porcelain slabs.

Imo, poor description and pictures of the product.
They state thats the cuts will be precise, but the marble hearth came with a vast amount of small chips, that can only be achieved from a poor quality diamond blade, or cutting it too fast through the blade.
They dont provide pictures on there website of the actual product you are getting, they expect the average person to understand what a square sawn cut edge to be!!

It should be well documented using pictures what your actually getting. Not just show pictures of polished black granite pieces.

Customer service said after I complained that the chips and very sharp edges was in there eyes acceptable!

I have no hesitation recommending this credible and professional local business. Staff are friendly and knowledgeable. Would definitely come back next time.

Easy ordering, good pruces & choice and (as far as I was concerned) really fast delivery. Slabs were well crated and the delivery company very helpful.

Happily gave advice on using the products,everything in stock, ordered online and they helped me load.
Thanks again.

Good product and great service quickly delivered 👍🏼👷🏻‍♂️

Brilliant company. My order came on time and was exactly what I expected no surprises. They worked with me for a specific delivery date and the materials are spot on, highly recommend!

I found Primethorpe Paving after searching the Internet for a long time. The products looked of good quality and nice styles with competitive prices.
I ordered my tiles and they were shipped to me in no time. Unfortunately a box of tiles were broken on delivery. I contacted the company and they were more than happy to resolve the issue. I was sent the replacement tiles straight away.
I couldn't be more happy with the tiles and their outstanding customer after care.
I would highly recommend having a look at the Primethorpe Paving for good quality tiles and great prices.

Porcelain outdoor worktop - Brilliant product at a fantastic price, easy to order and delivered in substantial packaging, five stars from start to finish.

Easy ordering experience, great product

Nice enough product but when some of the coping stones arrived chipped the company refused to send replacements citing the guidance on customers ordering 10% more for breakages. Sending a couple of extra stones out wasn’t cost effective. No discount or refund offered. Disappointing.