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Primethorpe Paving Recensioni 209

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TrustScore 4.5 su 5

4,6

Negozio di articoli per il giardinaggio
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Valutata 5 stelle su 5

I have never, ever, viewed a Paving Slab constructed and designed to this level of excellence. The sample supplied is now my favourite Whiskey Glass Coaster. . . . . Brilliant. NEIL BLISHEN. Marlbor... Leggi di più

Valutata 5 stelle su 5

Very helpful and knowledgeable about products and laying. Had everything in stock and prices were good too. Thoroughly recommend, and thanks for the service given.

Valutata 5 stelle su 5

Would highly recommend Primestone Paving, best price I found online for these paving slabs even with the cost of delivery . Delivered when they said they would, arrived by pallet safely and driver ver... Leggi di più

Valutata 3 stelle su 5

There was a fine surface crack at one of the internal corners which I’m still trying to polish out with the extra bottle of oil sent out after I questioned the finish. Customer service were too quick... Leggi di più

Dettagli dell'azienda

  1. Negozio di articoli per il giardinaggio

Scritti dall'azienda

Supplier of the finest landscape gardening materials

Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

209 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 80% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

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Valutata 5 stelle su 5

W O W . . Excellent.

I have never, ever, viewed a Paving Slab constructed and designed to this level of excellence.
The sample supplied is now my favourite Whiskey Glass Coaster. . . . .
Brilliant. NEIL BLISHEN. Marlborough.

26 marzo 2026
Valutata 5 stelle su 5

Excellent Customer Service Very Poor Delivery Service (External Courier)

Ordered Paving a week ago paid £120 for delivery on Monday. Took time off work to receive this Monday pallet never turned up. Numerous phone calls and promises of a call back ended up past over to palletways and the delivery had gone to wrong hub. Advised would now arrive Tuesday and agreed a specific time to finish work early to check delivery then received a phone call to say it had gone to wrong hub again and would now arranged for delivery at 5pm Wednesday. Have just received another phone call to say lorry has broken down and will not arrive until Thursday. Ridiculous charge of £120 for a sub standard delivery service and very clear lack of communication.

Update

Product has now arrived very poorly package all stacked on top of each other with nothing in between resulting in chips at corners.
very substandard in terms of quality and customer service will stick to stone saver in future

Update

Spoken with owner on Friday who could not be more helpful and done everything he could to find a solution really appreciate it.

4 febbraio 2026
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Risposta di Primethorpe Paving

We have to hold our hands up on this one, this delivery was a complete disaster, and we’re genuinely sorry for the frustration and inconvenience it caused.

Unfortunately, the delivery company lost the pallet within their network, then repeatedly gave incorrect updates about its location and delivery times, even sending it to the wrong hub more than once. Under normal circumstances, we would have arranged an immediate replacement and returned the original order, but this was unfortunately the last of the stock available.

Due to the pallet travelling around the UK unnecessarily, it’s very likely this is what caused the damage to the paving on arrival.

Throughout the process, we did our best to keep you informed as updates came through, and as the issues were completely outside of your control, we refunded your delivery charge in full. We also provided additional compensation for the damaged items and the time you spent trying to make them work, along with sending the remaining stock we had free of charge.

We completely understand why this experience has left you disappointed, it’s not the level of service we aim to provide, and we appreciate your patience despite the situation.

Thank you again for bringing this to our attention, and we’re truly sorry that your experience fell so far short of expectations.

Valutata 3 stelle su 5

Incorrect price, despite order confirmed twice

Ordered and paid for a hearth for £155 inc delivery. Order confirmation was sent via email, plus a phone call from the company to confirm details. Four days later I was contacted to let me know that the advertised price was incorrect and that I would have to pay an extra £120, bringing the total to £275, or cancel my order. After complaining I returned to the website where I added the same item and specification (& delivery address) to my basket, and it again showed the total to be £155 inc delivery. This time it also said the hearth would be delivered 2 weeks faster than my original order, but this turned out to be a mistake.

The company said that they were updating the website which led to the mistakes in pricing and delivery times. Fair enough, but the website could possibly be taken offline if such large changes are being made in future (the order cost had nearly doubled, so not a minor thing). The pricing error was on there for at least 4 days.

After complaining again, a solution was offered whereby I could receive the hearth unsealed, with the flat “sawn” edge instead of a dressed edge. This was not offered initially, only pay the extra or cancel the order.

The person I dealt with was helpful and I understood that it was not personally their fault. The hearth looks nice.

9 gennaio 2026
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Risposta di Primethorpe Paving

Thank you for taking the time to leave such a detailed review, and we’re genuinely sorry for the frustration this caused.

The increase was due to a newly implemented surcharge for deliveries to Scotland by our delivery partner for certain postcodes. Unfortunately, while we were updating our website, the delivery pricing and lead-time information wasn’t displaying correctly. This is why the total continued to show as £155 and the estimated delivery time appeared shorter than it should have been. We completely understand how confusing and disappointing that was, especially after your order had already been confirmed, and we apologise that it took us longer than it should have to identify the cause.

We also acknowledge that we could have handled the communication better from the outset. We should have explained all available options straight away, including the unsealed/sawn-edge alternative, rather than initially presenting only the additional courier cost or cancellation.

We appreciate your patience and your kind comments about the team member you dealt with, and we’re very pleased to hear you’re happy with how the hearth looks. Your feedback has been taken on board, and we’re tightening our processes to ensure postcode surcharges and delivery estimates are accurately shown—particularly during site updates—so this doesn’t happen again.

We hope you can appreciate that we did fulfil your order for £155 even thought the delivery cost alone was actually £125.

Apologies once again.

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