SCHLECHTESTER KUNDENSERVICE ICH HABE MEIN PAKET BIS JETZT NICHT ERHALTEN UND AUCH NIE ENTGEGENGENOMMEN ABER ABBUCHEN TUN SIE SEHR WOHL NICHT MAL NACH 3 MAILS REAGIERT DIESE FIRMA AUCH... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Nice quality materials and custom printing looks great, but the sizing seems inconsistent. I ordered a medium cycle jersey (which was close fitted), a small technical tee (which was a little baggy), a... Leggi di più
L'azienda ha risposto
I have used the custom store for the Zwift BanditZ kit for the last couple of years. James makes the sometimes challenging time of producing a team kit easier by being both understanding and helpful.... Leggi di più
L'azienda ha risposto
Great service from Primal as usual. Grabbed myself a bargain in the sale and really appreciated being able to just pop up to their warehouse to pick it up saving on postage. Love the colourful Primal... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di accessori per biciclette
- Club di ciclismo
- Ciclismo indoor
- Negozio di articoli per sport all'aria aperta
- Ciclismo su strada
- Negozio di abbigliamento sportivo
Scritti dall'azienda
Shop Primal Europe's full collection of cycling apparel. Jersey, Shorts, Bibs, Outerwear for men and women.
Informazioni di contatto
Unit 9, 73 Sisna Park Road, PL6 7AE, Plymouth, Regno Unito
- +44 (0)1752 696290
- europe-sales@primaleurope.com
- www.primaleurope.com
3,5
Nella media
406 recensioni
Nessuna traccia di inviti alla recensione precedenti
Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative
Non ha risposto alle recensioni negative ricevute
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Carlton Kirby Fan Club
Primal Europe are very easy to deal with and lovely people. Every item I've had from them has been of very high quality.
5 aprile 2023
Risposta di Primal Europe
Thank you so much for the amazing comments and for taking the time to review us. It really does mean a lot to the whole team at Primal. Enjoy your new kit and don't forget to tag us on social using @primaleurope #primaleurope.
Risposta di Primal Europe
Fantastic review - thank you :) It really does mean a lot to the whole team at Primal. Enjoy your new kit.
Risposta di Primal Europe
Thanks for taking the time to review us and thanks for the lovely feedback :) Enjoy your new kit.
The sizing of the jersey is much…
The sizing of the jersey is much smaller than other brands. Myself & other riders have bought jerseys that are too small & cannot be returned. They are also tight fitting on the arms.
29 marzo 2023
Risposta di Primal Europe
Thank you for your recent comments, and I am sorry to see you felt we could only score 1 Star. We take every review seriously - good or bad and I am sorry you feel we only rate 1 star for Service when we pride ourselves on excellent customer service, and being able to help anyone who contacts us. I have looked into your order and see you recently brought a custom Evo 2.0 Jersey in a recent Team Store, and you mentioned several people chose the wrong size. As this is a custom item, I wanted to check that, as part of a club, you had access to the Fit Kits and were able to try before you buy? Fit Kits - we have full-sizing packs available to try before you buy, especially if you have never worn a Primal product before. Every item we sell on custom is available in sizing packs to avoid these issues. Also, did you contact anyone at Primal to help advise you on sizing if you were unsure?
We are also local in Plymouth, and you can always pop in and check to sizes Monday to Friday if you are passing. Please do hesitate in future to contact us before buying anything online, if you need help understanding the products or fit of the items. Thanks again
Risposta di Primal Europe
We love 5 Stars and amazing feedback - thank you!! It's great to hear you had such a postive shopping experience with us. Enjoy your new T-shirt :)
Cycling cap design and manufacture.
From design to order to completion worked like clockwork helpfull informative staff would definitely use again 5 star service.
24 marzo 2023
Risposta di Primal Europe
Thanks for the 5 stars and amazing feedback!!! It was great to work with you on our custom project. Looking forward to working with you again soon. Don't forget to tag us on socail using @primaleurope #primaleurope
A superb company with top customer…
A superb company with top customer service. Great communication and swift deliveries. Very impressed.
24 marzo 2023
Risposta di Primal Europe
Wow thanks for the fantastic feedback and 5 Stars!!! It's great to hear you have had such a positive shopping experience with us. Make sure to tag us on social on your next bike ride @primaleurope #primaleurope.
Ashby20
Worn twice. Second time a 20 mile race. Very comfortable. Great fit. Looking forward to some Summer running in it 👍👍
26 marzo 2023
Risposta di Primal Europe
Thank you so much for taking the time to review us, it really does mean a lot to the whole team. I can see you are now the proud owner of a customised Running vest from your club :) Make sure to tag us on social when you are next out and about using @primaleurope #primaleurope
Well made kit
shaped well around my body. Well padded bib shorts. Good materials and looks different from the boring norm
21 marzo 2023
Risposta di Primal Europe
Thank you so much for the amazing review and 5 stars - it really does mean a lot to the whole team at Primal :) Don't forget to tag us on social using @primaleurope #primaleurope and enjoy your new Evo 2.0 Asonic Kit!
Risposta di Primal Europe
We aim to please :) So glad you had such a postive shopping experience with us and enjoy your new kit.
Item has not arrived.
6 febbraio 2023
Risposta di Primal Europe
Hello and sorry your items haven't arrived and I can see to date you haven't actually contacted us directly for any help on your issue. I have now tracked your items and I will email you directly the update. Thanks again
Risposta di Primal Europe
Thanks for taking the time to review us and for the 5 stars!!! It really does mean a lot to the whole team at Primal.
Risposta di Primal Europe
Thanks for the 5 stars and I am super pleased you had such a positive shopping experience with us :)
Great products and reasonable cost for…
Great products and reasonable cost for next day delivery. Items ordered at 14:30 on the Wednesday and delivered at 09:00 on Thursday morning.
11 gennaio 2023
Risposta di Primal Europe
Thanks for the amazing review and lovely feedback, it really does mean a lot to the whole team at Primal. Enjoy your new kit. Thanks again
Great products and fast delivery
Great products and fast delivery, very pleased with sale prices. Will consider ordering again when sales are on.
3 gennaio 2023
Risposta di Primal Europe
So glad you had such a positive shopping experience with us, and thanks for taking the time to review us :)
Very good experience and helpfulness…
Very good experience and helpfulness when enquired about sizes and material type. Delivery was good also.
2 gennaio 2023
Risposta di Primal Europe
Thanks for the amazing feedback and for taking the time to review us, it really does mean a lot to the whole time at Primal.
Risposta di Primal Europe
Thanks for taking the time to review us and leaving such great feedback.
Risposta di Primal Europe
Thanks for your message and feedback. I can see you emailed us on December 14th to which we replied to advise due to UK Industrial Action parcels are taking a little longer than normal to get through the system, which is completely out of our control. I have again tracked your parcel today and can see it is in German Customs and has been since 18th December, so please make sure you acknowledge any contact from them. Thanks again
Thank you to James & Co
25 novembre 2022
Risposta di Primal Europe
Thanks for the 5 Stars and for taking the time to review us - it really does mean a lot to the whole team at Primal. Thanks again
Long sleeve top was bought as a medium…
Long sleeve top was bought as a medium "compression top" but sized as per a large in the sizing guide and was cut in what can only be described as a loose fit. Tights were good quality and sizing but the lettering print was not in the location specified in the design.
22 novembre 2022
Risposta di Primal Europe
Thanks for your feedback and comments and I am sorry to hear you are not happy with your products. I can see you ordered as part of our custom programme and your team manager would have had samples and fit kits available for sizing before you buy. Any designs would have been signed off before we produce and make, to the approved artwork. I would suggest you liaise with your team manager on this, and I am happy to liaise with her directly and look into any query you may have. Thanks again
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.