I have talked to a few others storage places and I found claude to be excellent to talk to and to figured what was good for me very polite and not pushy as in what i needed and with me to get the righ... Leggi di più
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Excellent Staff and Service 10 / 10 Easy access Easy parking. Very Regent easy to understand and attractive Storage unit. Let’s not forget the Free use of their moving truck With a dri... Leggi di più
We live in LA proper, but frequently are out in Azusa and needed a place to store some seasonal items. I checked out Price Self-Storage on a whim, and I'm glad I did! Terrific staff, convenient locat... Leggi di più
Zero customer retention due to unreasonable price hike every 4 months. No trash can on site (Santee, CA). The access panel to punch in the code is hard to reach on exit. The "mandatory" prot... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
Price Self Storage is committed to providing you with professional, affordable self-storage solutions for your personal or business needs. Our thirteen sparkling clean self storage facilities in California come fully equipped with a wide range of storage unit types, ensuring you that you’ll find the perfect one for your needs. Our affordable self storage facilities are designed with your storage needs in mind. Ranging in storage unit sizes from small over medium to large, we know you’ll find the perfect storage unit for you. Our modern self-storage facilities offer you state-of-the-art security features, ensuring your belongings are securely protected inside of our storage units. If you’re looking for affordable self storage and peace of mind for your personal or business storage needs, you can count on the dependable team at Price Self Storage.
Informazioni di contatto
PO Box 27615, 92198, San Diego, Stati Uniti
- marketing@priceselfstorage.com
- www.priceselfstorage.com
Very helpful and professional
1 maggio 2018
Non scritta su invito
Friendly staff
Friendly staff, reasonable prices for the area and clean atmosphere.
30 aprile 2018
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I wish I had known I'd need to buy a…
I wish I had known I'd need to buy a lock when reserving online
30 aprile 2018
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Risposta di Price Self Storage
Alana - thank you for providing feedback. We're always looking for ways to improve.
Very friendly & professional
28 aprile 2018
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I have had difficulties every time I've…
I have had difficulties every time I've gone to the storage facility. The first time I went there I was on lunch break and I wanted to pay for the unit I had reserved online only to be told I wasn't reserving a unit in particular, but a group of units. I told the Price associate I was short on time, but very decisive, so I asked her to just show me two units and I would pick one, which I did. After the contract was written and I was about to pay for it I noticed the price was higher than what I had reserved online. only then was I told that the unit I chose was not included in the online promo I'd reserved. they tried to make me pay more for it, but I asked that Price included that unit because it was not my error that she showed me something that wasn't. This required several calls to her supervisor. He eventually approved that unit at the price for which I reserved it, but the associate then had trouble redoing my contract because the system wouldn't except that unit for that price and required four more calls to the supervisor. My very simple request of paying for the unit I had reserved turned into a two hour ordeal and caused me problems at work.
The associates I watched interact during my first two visits to the office were not very kind to one another and they seem frustrated and unhappy. I can't say that I blame them because it seems like they aren't trained adequately.
The last time I went to the unit 4/24/18 there was a really sweet, outgoing associate in the office, but one elevator wasn't working and after dragging my cart across the parking lot the other elevator it wouldn't except my access code. I then had to drive the cart further all the way to the office to get her to let me in with her code.
The facility is clean and I feel safe I just think they need to train their staff better and iron out the details.
27 aprile 2018
Non scritta su invito
Risposta di Price Self Storage
Terri,
We regret to hear that you had a negative experience with us but would appreciate the chance to turn your experience around. All reviews are important to us, and reviews help us identify ways we can improve. The experience you describe is contrary to our mission to provide excellent customer service. Obviously, some things could have been done better on your initial visit. However, it is true that not all promotions are available for all units. Thankfully, we were able to accommodate you on the pricing that you were expecting, but we regret that it took longer than expected. As for the elevator, we work with a third party for repairs and maintenance and make every effort to limit the impact to our tenants. The last thing we want is for you to be inconvenienced. We’re very sorry that your experience was less than stellar and hope that you’ll be patient while we address some of these issues and follow up with our staff to ensure they are providing you with accurate information and excellent customer care. Kelly M. – Marketing Manager (marketing@priceselfstorage.com.)
Helpful and caring
26 aprile 2018
Non scritta su invito
Experience at Price all positive so far.
This is a well-laid-out and spotlessly clean facility and the staff are all friendly and helpful. Great move-in incentives. All it needs is 24-hour access and it would be near-perfect.
Cathy, San Diego
18 aprile 2018
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Very fast and effience when signing up…
Very fast and effience when signing up for my storage space. Everyone is great in the office!
12 aprile 2018
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I was told that I had my storage unit…
I was told that I had my storage unit reserved but when I went to sign papers it was NOT reserved and had to start the process over again. Then on moving day which I had hired movers, the pass code did not work and had to go into office and reset. Also, the lock on my space did not work and had to wait 20 minutes for front office to send someone to unlock. This was extremely annoying since I had hired help that was sitting around waitng.
10 aprile 2018
Non scritta su invito
Risposta di Price Self Storage
Mario,
I apologize that you had a negative experience with us but would appreciate the chance to turn your experience around. Will you allow us to address the situation that you’ve described? We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. Please email me at marketing@priceselfstorage.com. Include your account name, and unit number, so that I can find you in our system.
This is my second time renting a unit
This is my second time renting a unit. The customer service is always great. The units are clean and moving in and out is actually fast because of the use of the carts and elevators. Only negative is it's a bit pricy.
10 aprile 2018
Non scritta su invito
Got the job done
Got the job done. Staff were very friendly and efficient.
9 aprile 2018
Non scritta su invito
The staff was very professional and…
The staff was very professional and helpful and I was very impressed with the clean facilities.
9 aprile 2018
Non scritta su invito
Have to get an approval for extra time…
Have to get an approval for extra time to load storage after hours which wouldn’t be a problem if there wasn’t an issue to grant it. 7pm is really too early for access to your storage if you consider people work during the day. Not to mention having management living on site. 9 pm is more fair.
9 aprile 2018
Non scritta su invito
Risposta di Price Self Storage
Dear Armand,
Thank you for taking the time to give your honest feedback. We want you to know that our access hours have been determined after careful consideration. It has been our experience over the years, that the 7PM closing time promotes a more secure facility for all tenants and their belongings. We have found through experience that it is not in the best interest for the majority of our tenants that people to be allowed access in the later evening hours after our office is closed and management and staff are not present. We do have many properties where management is housed on the property, but those employees maintain business hours and are only available for emergencies after the property has closed. We are sorry if you have been inconvenienced in any way. We do post a 6:45PM last entry so that our staff can walk the property and ensure that all tenants have indeed exited the facility, thereby securing it for after hours. Again, thank you for your comments. We appreciate all reviews and continue to look for ways to improve.
no complaints
6 aprile 2018
Non scritta su invito
Bee professional and very knowledgeable.
5 aprile 2018
Non scritta su invito
Didn't provide a good first impression…
Didn't provide a good first impression and I had to leave without a proper explanation as to why I hard time accessing the property.
4 aprile 2018
Non scritta su invito
Risposta di Price Self Storage
Hello, we are disappointed to see your low star rating and the experience you describe is contrary to our mission to provide excellent service and thorough explanations. If you could provide more information to us, we would be more than happy to try and make this situation better. Please reach out to me at marketing@priceselfstorage.com - and be sure to include the account name and your unit number. Thank you. Kelly M. - Marketing Manager
Great facility/service, typical unfair/dishonest practices
Great location and great service. I’ve had multiple units here and always feel my things are safe in this clean and secure facility. The staff have ALWAYS been super friendly and helpful. The only cons are typical of any storage facility: Continuous rent increases every 6 months or so. And the highway robbery they get away with by rounding up their unit sizes. At one point I had a “ 5’X5’ “ that measured 50” X 54” I understand rounding to the nearest whole foot, but rounding up ten inches is flat out dishonest.
4 aprile 2018
Non scritta su invito
Risposta di Price Self Storage
Dear Rene,
Thank you for taking the time to provide us with honest feedback. I am disappointed to learn that you’re unsatisfied with the measurement of your storage unit. It is absolutely not our intention to confuse or misrepresent the size of a unit. We make every effort to approximate a unit size. I do appreciate you bringing this to our attention, it may be that we need to examine the unit and potentially reclassify the unit to a more appropriate approximation. Please note that we do disclose on our website the practice and encourage tenants to visually inspect a unit prior to signing a storage agreement.
Here is the full disclosure, which is very similar to practices in use industry wide. “Advertised unit sizes are approximations and for comparison purpose only. Units may be materially smaller or larger than the approximations provided herein or in any related advertising or other documents. The square footage size approximations provided herein or in any related advertising or other documents are quoted as nominal conventions, not actual dimensions and should be used for illustration and comparison purposes only. The unit may be uniquely or irregularly configured and may contain unique or irregular features, including without limitation, poles, bulkheads, columns, or curbs. Customers should inspect and/or measure the unit before executing a rental agreement.”
Thank you – Kelly M. – Marketing Manager. (marketing@priceselfstorage.com)
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