Precious Virgin Hair and Beauty Ltd Recensioni 

67
TrustScore 4.5 su 5

4,6

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Valutata 5 stelle su 5

I have been buying hair from here for around 10 years, the quality is always great and the hair is long lasting! Would definitely recommend!

Valutata 5 stelle su 5

😍😍I didn’t truly know what high-quality luxury hair was until I started getting mine from PVH back in 2017. And honestly, it just keeps getting better every time! I wish I could post every single lo... Leggi di più

Valutata 5 stelle su 5

PVH are a great company. Communication during the transaction process were on point. Becky was so polite and assuring - she deffo understands customer service. The full lace wig I purchased is amazing... Leggi di più

Valutata 4 stelle su 5

hair quality and customer service 10/10! i have purchased from PVH a number of times and will continue to! The last time i used their bundles was when i purchased the body wave bundle deal whic... Leggi di più

Dettagli dell'azienda

  1. Fornitore di extension per capelli

Scritti dall'azienda

Precious Virgin Hair is a U.K. based hair company providing quality Human Hair extensions. we are No1 in the U.K. for providing kinky straight bundles , 100% Virgin Peruvian, Raw hair indonesian hair , south american hair and Burmese hair. We also provide Lace pieces all sizes from 4x4 to 13x6 lace frontals. Our aim is to provide quality at affordable prices.


Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

67 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,6

Tutte le recensioni

(67)

1 recensione negli ultimi 12 mesi

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Valutata 5 stelle su 5

Amazing hair

I have been buying hair from here for around 10 years, the quality is always great and the hair is long lasting! Would definitely recommend!

20 novembre 2025
Non scritta su invito
Valutata 5 stelle su 5

I didn’t truly know what high-quality…

😍😍I didn’t truly know what high-quality luxury hair was until I started getting mine from PVH back in 2017. And honestly, it just keeps getting better every time! I wish I could post every single look to show you what I mean whether it’s dyed, coloured, or styled, the hair always holds up beautifully. Thank you, always, for the consistency and quality.!"♥️

29 dicembre 2024
Non scritta su invito
Valutata 1 stelle su 5

Hair has massively declined in quality…

Hair has massively declined in quality and customer service is very defensive. I have bought hair frequently from here since 2020. I last bought a wig in 2023 and the quality was great. Reordered the same wig in 2024, and the quality was drastically different. The customer service when something goes wrong is unfortunately very defensive and can be vindictive. While the owner took over a month to have the wig delivered, she gave only 3 working days for a return. A very poor service overall and I would recommend buying better quality hair elsewhere. As an example of the kind of defensiveness you will experience if something goes wrong, simply read her responses to valid one star reviews. Being a small business is not a reason to provide poor, unprofessional customer service and it's a shame the instagram hair vendor business isn't as regulated as other industries.

23 gennaio 2025
Non scritta su invito
Logo di Precious Virgin Hair and Beauty Ltd

Risposta di Precious Virgin Hair and Beauty Ltd

Hi LS,

thanks for the review, I will like to apologise if you found us defensive, at times it's not our intention to come across defensive.

I will like to add that the quality has not declined, when we spoke on instagram you complained about the parting not being sharp and the closure not looking the same ,you didn't say the quality of the hair has declined, this was never mentioned in our instagram conversations.

I have evidence to prove this, you asked for a refund which we did accept, we then offered you an exchange as l asked you to explain what the problem is and when you told me i realised it's something that's amendable. Baring in mind in previous years you booked an appointment for install too which is much better and what we recommend. you said the parting was not precise and when asked to send it back you said we should give you time to have a think about it.

Yes there was a delay, however when communicated about the delay you agreed and waited. You do have an option to either ask for a cancellation or to continue but you waited, which we did appreciate.

You then came back 13 days later and said you will like a refund and our policy states that if you are not happy with an item you have to send it back within 72 hours which is 3 days. This is something you read and agree to on our website before purchase. You then confirmed you have sent it but we didn't recieve it within the 3 days and then you applied for a chargeback which it's still pending when the wig return was not accepted. we are a small business and try our best to deliver good customer service, it's only right for you to leave a review which is truthful.

You've left a one star because you didn't get your way making it look like we didn't try to resolve the issue or support you in anyway, this is why i became defensive because customers like you always try to ruin businesses.

Instagram is a platform to showcase our products which we have then linked our website. YOU PURCHASED ON OUR WEBSITE WHICH IS REGULATED AND THATS THE REASON WHY WE HAVE TERMS & CONDITIONS WHICH IM SURE YOU READ BEFORE PURCHASING. YOU ALSO HAVE APPLIED FOR A CHARGEBACK WHICH MEANS YOUR ARE PROTECTED BY YOUR BANK.

I appreciate every customer that comes and will continue to do my best to serve them
with amazing customer service, however i will definitely defend and be defensive if customers like you are being unfair. Just because you didn’t get it your way. thank you

Valutata 5 stelle su 5

5 Star Hair

I have been a PVHbeauty since 2015! The customer service is always 10/10, I was given instructions of how to maintain and take care of the raw hair, as it was my first time purchasing raw hair. All my questions were answered regarding the hair and style, which made it easier to decide which hair and texture I wanted. I would definitely recommend PVH Raw collection to all the ladies, the hair does not shed, does not tangle at all and VERY soft! Also the life span of this hair is very credible! Can I add, the hair is full while also not feeling bulky! I just love the satisfaction of good quality hair and PVH provides that!

21 gennaio 2025
Non scritta su invito
Valutata 4 stelle su 5

2nd order from PVH

I’ve had sooo many compliments on my hair - few people have even asked if it’s raw hair. Thick, true to length and friendly service.

Will be ordering again

13 dicembre 2024
Non scritta su invito
Valutata 5 stelle su 5

I have bought twice now and love it

I have bought twice now and have been happy both times with the quality and communication throughout.

The stylist even complimented the minimal shedding and tangling of the 613 hair.

And on my other deep wave hair, it held so well, when I blew it out and curled it.

28 ottobre 2024
Non scritta su invito
Valutata 5 stelle su 5

If you want good hair look no further

It is very hard these days to come across a professional hair company that’s take pride in good customer service, but now I have found one.
Great Communication - I didn’t have to wait days for a response. The longest I waited for a response was 10 mins.
Very accommodating - I couldn’t wait for delivery so I asked if I could have my order early and I was given a time and address to pick it up.
Reasonable price - a lot of companies want to charge you extortionate prices for poor quality hair. The price is definitely worth the quality of the hair you’re provided.
Fantastic Quality - I’m so used to thin, tangled bundles from Ali Express that when I received my wig I was shocked that it was thick and my fingers combed through it with no problem. I even had to remove tracks because 3 bundles is so full.
Overall you will not have a negative experience when purchasing hair from this company.
(P.S after receiving my order I went straight onto the website to make another one)

4 ottobre 2024
Non scritta su invito
Valutata 4 stelle su 5

Braiding bundles🤩🤩

This is the only hair i use for my boho braids, i usually don’t even have to use the full 2 bundles i buy because of how full they are! The current hair i have in i’ve dyed multiple times, re-installed twice and is still soft, shiny and tangle-free. luv pvh and will continue to be a loyal customer😊!!

18 settembre 2024
Non scritta su invito
Valutata 5 stelle su 5

I am beyond happy with my purchase

I am beyond happy with my purchase! I bought 3 bundles of 28 inches and a 13x6 HD frontal, and the quality is phenomenal across the board. The hair is soft, full, and has a beautiful shine to it—exactly what I was hoping for. The HD frontal blends perfectly with my skin, giving me a seamless, natural look. I honestly couldn't be more impressed. If you're thinking about buying hair, I would highly recommend getting it from PVH. You won't be disappointed!

9 settembre 2024
Non scritta su invito
Valutata 5 stelle su 5

100/100 experience with PVH

100/100 experience with PVH , firstly I would like to just say how amazingly I was treated. I had a vision and picture of how I wanted my hair and the lady went through every type of hair they have all the lengths she really took her time to explain to me and gave me in depth guidance on how to care for the hair very patient and calm i then needed someone to install it for and she helped me book in with Lily , who was such a lovely person very friendly and also helpful i am very happy customer and will returning and spreading the word i love to see black women shining and supporting :)

14 agosto 2024
Non scritta su invito
Valutata 4 stelle su 5

great hair quality + customer service!

hair quality and customer service 10/10!

i have purchased from PVH a number of times and will continue to! The last time i used their bundles was when i purchased the body wave bundle deal which i used for a half sew-in half knotless braids. the hair looked amazing! easily manageable, holds the curls well and does not get too tangled.

regarding customer service, she is extremely helpful for first time buyers in deciding what texture to choose.

100% would recommend and definitely will buy again!

3 luglio 2024
Non scritta su invito
Valutata 5 stelle su 5

Great quality for the price

Great quality hair - have purchased from them a number of times over the last few years (wigs, closures, bundles etc) and will continue to buy! This latest time, there was a shipping delay outside of the owner’s control, but she went out of her way to hand deliver my hair to my hair dresser so I didn’t have to cancel my appointment. Love her customer service, would recommend

31 luglio 2024
Non scritta su invito
Valutata 4 stelle su 5

Customer Service is examplorary

My experience with PVH has been great, they are currently rebuilding their website and their fast communication on Instagram (the communication method I used) was great. Bundles did not have a smell and were smooth. Going to purchase again.

13 luglio 2024
Non scritta su invito

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