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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Im a hairdresser but also have been using these for many years on my own hair. I have tried many others prior but I found prestige and so happy, the hair just keeps on going and going , it's only bec... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Prestige hair team was very helpful! Especially Emily, she took the time to ask for multiple pictures and asked me in depth what I was looking for to ensure I got the correct colour match. Thanks so... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

So disappointed. Ordered on the 18th of June so that I had plenty of time for them to come for my wedding (mid July). Chose Royal Mail (4-5 days I believe). I still haven't received the order. Prest... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I’ve been using the nano tips in 22 inch for few years and I am beyond impressed with the quality of these real hair extensions! The nano tip extensions are incredibly well-made, and the fact that t... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda


Informazioni di contatto

4,4

Eccellente

TrustScore 4.5 su 5

40 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 75% delle recensioni negative ricevute

Solitamente risponde entro 1 mese

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Prestige hair team was very helpful

Prestige hair team was very helpful! Especially Emily, she took the time to ask for multiple pictures and asked me in depth what I was looking for to ensure I got the correct colour match.
Thanks so much

20 marzo 2026
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Risposta di Prestige Hair Extensions

Hi Madison

Thank you so much for your lovely review, we will pass this feedback onto Emily!

We’re thrilled you had a great experience with Prestige Hair Extensions and truly appreciate your support.

If you ever need anything, we’re always here to help.

Thanks again,
Prestige Hair Extensions Team x

Valutata 5 stelle su 5

Excellent and I'm fussy !!

Im a hairdresser but also have been using these for many years on my own hair. I have tried many others prior but I found prestige and so happy, the hair just keeps on going and going , it's only because I cut them sometimes that I ever order new for myself, I still have some that I use over 3 years old. I used to buy nano but now I have tapes. I normally have the lightest blonde and they're fabulous. Try them you won't be disappointed!! 💕💯

18 marzo 2026
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Risposta di Prestige Hair Extensions

Hi Cara,

Thank you so much for your lovely review!

We’re thrilled you had a great experience with Prestige Hair Extensions and truly appreciate your support.

If you ever need anything, we’re always here to help.

Thanks again,
Prestige Hair Extensions Team x

Valutata 5 stelle su 5

Really quick response to my concern.

Really quick response to my concern.

17 marzo 2026
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Risposta di Prestige Hair Extensions

Hi!

Thank you so much for your lovely review, we will pass this onto our Customer Service Team!

We’re thrilled you had a great experience with Prestige Hair Extensions and truly appreciate your support.

If you ever need anything, we’re always here to help.

Thanks again,
Prestige Hair Extensions Team x

Valutata 5 stelle su 5

Had a lovely lady named Lucy who helped…

Had a lovely lady named Lucy who helped me choose a shade to pick online as I was in a hurry as my original hair extensions had come.

24 febbraio 2026
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Risposta di Prestige Hair Extensions

Hi Lucy,

Thank you so much for your lovely review, we will pass this feedback onto Lucy!

We’re thrilled you had a great experience with Prestige Hair Extensions and truly appreciate your support.

If you ever need anything, we’re always here to help.

Thanks again,
Prestige Hair Extensions Team x

Valutata 5 stelle su 5

I had direct contact with Lucy and she…

I had direct contact with Lucy and she has been so helpful, and quick to respond to my queries. Thank you again Lucy.

13 gennaio 2026
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Risposta di Prestige Hair Extensions

Hi Lorraine,

Thank you so much for your lovely review, we will pass this feedback onto Lucy!

We’re thrilled you had a great experience with Prestige Hair Extensions and truly appreciate your support.

If you ever need anything, we’re always here to help.

Thanks again,
Prestige Hair Extensions Team x

Valutata 5 stelle su 5

The best customer service

I had a small issue an I usually don’t like to complain however Joe helped me out and the service joe provided was the best I could have asked for . My problem was addressed straight away and sorted almost immediately. Joe understood from my point of view and I couldn’t have asked for better support. I would recommend prestige to anyone! They are the best !🩷🩷

23 ottobre 2025
Non scritta su invito
Valutata 5 stelle su 5

Will never stop ordering from Prestige

Will never stop ordering from Prestige! Their hair is amazing, thick and long lasting. Always been helped when I needed support. ❤️

Joe has managed to get my order out for next day and I’m so grateful for the help. Xx

Thank you

8 ottobre 2025
Non scritta su invito
Valutata 5 stelle su 5

Highly recommend

I’ve been using prestige for 11years now, there are my main supplier, best colour stock, always reliable & consistent. Their customer service is amazing, I would highly recommend.

28 agosto 2025
Non scritta su invito
Valutata 5 stelle su 5

Prestige 5*****

Prestige has been one of my main hair suppliers for years now and I am very satisfied and feel confident supplying their hair to clients! The hair is great quality that lasts very well and they have a great colour range! Their customer service has also always been very friendly, helpful and professional and they really do try their best to accommodate. Thank you prestige for being a great supplier to work with xx Charl, Diamond Hair Extensions xx

25 agosto 2025
Non scritta su invito
Valutata 5 stelle su 5

Amazing

The customer service from this company is second to none! They are very quick to reply and resolve any issues. I’ve been using this company for a number of years now and they are one of the best for quality!

27 agosto 2025
Non scritta su invito
Valutata 2 stelle su 5

I bought some 18inch nanos

I bought some 18inch nanos, the hair itself isn’t too bad but the metal top isn’t long enough it’s way too short for beads to grip onto they just slip out. Total waste of money if you ask me find somewhere else to buy hair

23 maggio 2025
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Risposta di Prestige Hair Extensions

Hello Leanne,

We're sorry to hear that our hair hasn't met your expectations this time. We appreciate your feedback and would like to help.

We can see an order for 2 packs of nano tip hair extensions in your name. We offer a 6 month guarantee on the higher range nanos that you purchased but we cannot see where you have contacted us about your issue.

Please contact our Customer Service team at info@prestigehairextensions.com, so we can look into for you.

We sincerely hope you’ll give us the chance to help with this.

Many thanks,
Prestige Hair Extensions

Valutata 1 stelle su 5

Do not order from Prestige if you want to receive the hair

So disappointed. Ordered on the 18th of June so that I had plenty of time for them to come for my wedding (mid July). Chose Royal Mail (4-5 days I believe). I still haven't received the order. Prestige are saying that they are investigating, however, this may take 30 days! I cannot afford anymore hair extensions for my wedding until I get the refund from them.
So upset by this.
I definitely will not be recommending this brand to anyone.

1 luglio 2025
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Risposta di Prestige Hair Extensions

Hello Emma,

We're sorry that Royal Mail failed to deliver your shipment this time. We appreciate your feedback and have now reduced our use of Royal Mail tracked 48 services due to your issue.

We also issued a full refund once we reached the 30 day point despite the ongoing Royal Mail investigation requiring more time to complete.

Many Thanks
Prestige

Valutata 1 stelle su 5

Absolutely disgusting customer service

Absolutely disgusting customer service. My order was missing a bundle. I had personally opened it the minute it arrived. So noway it could have been lost or Fallon out.
Prestige checked there cctv and claimed all 3 bundles were packaged. They sent me photos of the cctv to prove it, except there was no clear image of the hair being posted or proof of my address so it could have been anyone’s. I tried to be really nice but was told I wasn’t allowed to order as I was accusing them of lying.
I was given a refund for my colour ring I invested in previously, but I’m still at a loss as I never received the missing bundle of hair. I had re-ordered another bundle in the mean time hoping prestige would sort out the matter. If I was lying I wouldn’t have done that. Im so upset about this. Now £100 down. I will never recommend this company.

3 maggio 2025
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Risposta di Prestige Hair Extensions

Hello Shelley, and thanks for trying us after moving from another supplier

We sent you screen shots of the cctv in May 2025 and also offered to send you the full video. I have watched the whole video and I can personally confirm all 3 items were scanned and packed correctly.

The scanners which scan each items barcode on your order are time stamped and match the time stamped cctv, this is how we can prove that it is your order shown in those images. There is a more detailed dashboard that shows who packed your order, the time your order invoice was scanned and the precise second each item was scanned within that order. These scans match our CCTV and confirm this is your order in the pictures.

We have implemented this robust system due to the high number of false or fraudulent missing item claims we receive and the high value of the products we sell. If there is ever any doubt we would always take your word for it but on this occasion we can prove 100% the items were packed correctly and delivered to you untampered.

You have also confirmed the parcel arrived untampered and you opened it yourself. The only possible explanation is that when you first opened the parcel, a pack dropped on the floor or into a draw or maybe a bin, but all 3 packs were in that parcel when it was shipped and first opened by you. We are not responsible for any items you have lost after they have been delivered.

We have all the above evidence saved and can provide it to you or your bank/solicitor if you wish to start a charge back or commence small claims court proceedings. If we could not prove all items were packed you would certainly win a charge back/small claims court.

Whenever there is any doubt we would always refund you but in this instance we can prove with certainty that all items were delivered. We offered to refund your colour rings if they were returned because you had recently moved over to us from another supplier and we could no longer offer you a business account due to this dispute remaining unresolved.

Kindest Regards
Melissa - Founder

Valutata 1 stelle su 5

Massive colour fade

Massive colour fade, paid for higher quality hair which is supposed to be guaranteed for 6 months, only had it in for four, my hairdresser has emailed to advise and you won’t do anything about it, very disappointing, what the point of the guarantee then ?

6 giugno 2025
Non scritta su invito
Valutata 5 stelle su 5

Excellent …

Beautiful salon and the best advice about the right hair extension to use, Excellent quality I highly recommend

9 maggio 2025
Non scritta su invito
Valutata 5 stelle su 5

Hi this hair is amazing really…

Hi this hair is amazing really beautiful and the high quality hair is absolutely beautiful and lasts amazing. I have experience of fitting a number of clients hair extensions from this company and the hair is beautiful and Tthe customer service for this company is really good aswell and they go out thier way to help you and advise you and call you back.i have personally has a call back from the director of the company Melissa who is very polite ,professional, and explains everything and anything you need to understand about different wefts ect. I will certainly be ordering hair through this company again my clients love this hair it is worth every penny and I also have friends that are doing hairdressing that also recommended this company as the best ,

Kind regards

Katy

16 gennaio 2025
Non scritta su invito

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