Powder White Recensioni 

164
TrustScore 3.5 su 5

3,3

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Valutata 1 stelle su 5

Ref Closure of Powder White I booked and paid for all of our equipment hire with them on 25th Jan for our trip on 25th Feb 24. I got a receipt but no booking confirmation or voucher. Assuming they h... Leggi di più

Valutata 1 stelle su 5

Company has gone bankrupt with one week to go until the February half term ski week. Made us pay them 100% of the accommodation, and they haven't even paid a deposit to the chalet. Beware of using th... Leggi di più

Valutata 5 stelle su 5

We were looking for a four day ski break over a long weekend straddling half term - quite a difficult ask. Powder White gave us loads of affordable options and we ended up having four wonderful days s... Leggi di più

Valutata 5 stelle su 5

We have just had to cancel an expensive holiday for 7 people due to a corona virus lockdown in our area. Powder White were fantastic, no quibble or attempt to sell vouchers instead. Money safely back... Leggi di più

Dettagli dell'azienda

  1. Settimane bianche

Scritti dall'azienda

At Powder White, we’ve hand-selected a huge range of accommodation which is directly linked to the hotels and apartments themselves. Meaning that you can see live availability, live pricing and it’s instantly bookable online. From catered chalets to apartments and hotels we can help you find your home in the mountains. Plus if you need help, or can't find what you're looking for online, our ski specialists are the other side of the phone to help you find the right place for your next ski trip.


Informazioni di contatto

3,3

Nella media

TrustScore 3.5 su 5

164 recensioni

5 stelle
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3 stelle
2 stelle
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3,3

Tutte le recensioni

(164)

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

The Powder White team are excellent

I cannot fault the Powder White team, my recent holiday finally happened after several Covid-related cancellations and Powder White were spot-on throughout the cancellations and rebookings.
I've already rebooked with them for next year.

12 maggio 2022
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Risposta di Powder White

Thank you so much for your lovely review, it really is hugely appreciated and gives us such a lift after a very difficult couple of years. Thank you also for booking already... now its a case of counting down the weeks & looking forward to the beautiful bluebird powder days ahead!

Valutata 5 stelle su 5

Thanks p.w. 😁

Very very helpful team always on hand for advice and assistance to make for a worry free holiday.

27 aprile 2022
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Risposta di Powder White

Thank you so much for the feedback! We look forward to helping you with future holidays.

Kind regards

Victoria

Valutata 5 stelle su 5

A great company

A great company - you can always get hold of someone and they were so flexible and professional throughout the Lockdowns and having to move our holiday twice. We finally made it, thank you Powder White.

25 aprile 2022
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Risposta di Powder White

Thank you so much for your review. So glad you finally made it out to resort! We look forward to helping you next season.

Kind regards

Victoria

Valutata 5 stelle su 5

Amazing two weeks in Les Menuires

Just returned from a fantastic two weeks in Les Menuires. The chalet was amazing and in a brilliant location moments from the piste. The team at Powder White were great and answered any questions we had. The process went very smoothly and easily. Just what we needed for our break to the mountains. Thanks so much. Can't wait for next year!

18 aprile 2022
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Risposta di Powder White

Thank you Tessa for your amazing feedback, we are so delighted you had a fab holiday. Looking forward to finding you another next year!

Valutata 5 stelle su 5

Great service from a great company

Great service from a great company. Found me a super apartment, in budget, at late notice and also sorted amazing snow too. Recommended.

11 aprile 2022
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Risposta di Powder White

Thank you so much for your feedback and fantastic that you had great snow conditions for your holiday. We hope you will consider Powder White for your future ski holidays.

Kind regards

The Powder White Team

Valutata 5 stelle su 5

Booking & service were exceptional

Booking & service were exceptional. Very friendly, efficient, knowledgeable & helpful.

11 aprile 2022
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Risposta di Powder White

Hello Philip, thank you so much for your lovely feedback, it means so much to all the team her at Powder White.

Valutata 5 stelle su 5

Excellent and prompt service.

Excellent and prompt service.
Respond to queries quickly
Very impressed and will book again

5 aprile 2022
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Risposta di Powder White

Many thanks for your great feedback, it really does give us a huge lift and we look forward to welcoming you back again soon!

Valutata 5 stelle su 5

Helpful & friendly

First time booking a skiing holiday and it was last-minute job too. There's a lot to organise and PowderWhite were fantastic help. We were going to somewhere none of us had ever been with a first time skiier and with covid we had a lot of doubts and concerns.

I probably called every day for a week with different questions and in the end, they recommended an apartment just across the road from one I had my eye on for basically half the price and the same star quality and it was lovely!

They also helped in giving options for securing last minute airport transfers when everywhere was seemingly fully booked.

The holiday was fantastic and it wouldn't have gone ahead without their aid! Props to Powder White.

4 aprile 2022
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Risposta di Powder White

Dear Stuart - welcome to the world of skiing! We are so delighted that your holiday went well. It was our absolute pleasure to help you through everything, that's what we're here for. We hope you've now got the bug and we look forward to getting you on your way for your second skiing holiday and help you conquer those black runs this time!!

Valutata 1 stelle su 5

Book elsewhere

Double rolled over holiday due to Covid as no refund given. In the end we were unable to make the new dates and so lost all of our money. Unhelpful and unwilling to even try to be helpful.

4 aprile 2022
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Risposta di Powder White

Hello Anne - apologies for the delay in responding, its been an extremely hectic time following the increase in demand now things are relatively back to normal.
We are slightly mystified by your review as, as you have stated, we tried on a number of occasions to find new dates for your holiday. You did in fact settle on a date for late March, however unbeknownst to us, you were unable to make this in the end. Your holiday booking was taken over & enjoyed by a friend/contact of yours who we understand paid you for the holiday. We are therefore confused by you saying you lost all your money? We are truly sorry you are feeling aggrieved however we feel it important that we clear up any confusion.
We have tried to contact you directly regarding this but as yet have received no response.
Kind regards
Claire

Valutata 5 stelle su 5

Our recent trip was rearranged from a…

Our recent trip was rearranged from a cancellation week of the first Covid (UK) lockdown. PW were very helpful in providing us with the option of refund or credit and arranged everything efficiently for our rearranged trip.

Good service and helpful staff - would/will use again.

30 marzo 2022
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Risposta di Powder White

Thank you Joseph, we're so delighted that you finally managed to get away after the most difficult couple of years. Look forward to welcoming you back to The Alps soon!

Valutata 5 stelle su 5

Great company to deal with

Great company to deal with, Duncan and the rest of the team are always really helpful. We have had many successful trips with Powder White and they can’t do enough for you.

29 marzo 2022
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Risposta di Powder White

Hello Ian - we're so delighted that you had another enjoyable trip. Apologies for the late reply, we've been inundated this end with the spike in demand following Covid, thank goodness we're all getting back to the sport we love so much. Look forward to speaking with you again soon...

Valutata 5 stelle su 5

Very welcoming and helpful

Very welcoming and helpful, the chalet was lovely and the food tasty. Ideally we would have liked to have had chalet hosts, however these temporary covid measures are logical.

29 marzo 2022
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Risposta di Powder White

Thank you Ali, we're delighted you had a lovely holiday. We understand the lack of chalet host issue, it is a problem our industry is trying to navigate and is down to new employment rules thanks to Brexit. Its all rather frustrating but we will always have a good selection of fully catered chalets available, they are just booking up so quickly so we recommend booking nice and early for next season!

Valutata 5 stelle su 5

Good service during a tough time…

Good service during a tough time (Covid-19 restrictions), answered all our questions and were very helpful at all times.

29 marzo 2022
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Risposta di Powder White

Thank you Geoff, your kind words are so appreciated. You are right, these have been tough times for all of us but we're so glad we were able to get you back out onto the slopes.

Valutata 5 stelle su 5

Great service, would recommend

Great service.. booking smooth and pre-holiday information was well timed and exactly what we needed. All the staff we communicated with were polite and helpful
Thank you, our family had a fantastic holiday in Tignes

29 marzo 2022
Non scritta su invito
Valutata 5 stelle su 5

Powder White sorted everything brilliantly

Powder White were very quick at sending quotes which met my needs, booked everything quickly and sorted all our requests. I had a voucher from before lockdown and this was all sorted very thoroughly. All in all a great experience.

29 marzo 2022
Non scritta su invito
Valutata 5 stelle su 5

Great response and beautiful cottage

Great response and beautiful cottage, Chalet Taja.

29 marzo 2022
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Risposta di Powder White

We're very happy to hear you enjoyed the Chalet Taja and hope you will consider Powder White when booking again in the future.

Kind regards

The Powder White Team

Valutata 5 stelle su 5

Excellent service

Excellent service, always someone at the end of the phone to answer questions and fine tune the details. The Hameau Sapinière was perfect, excellent location, very well priced, and great spa.

28 marzo 2022
Non scritta su invito
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Risposta di Powder White

Thank you for leaving us a review about you holiday. We're pleased to hear you enjoyed your stay at the Hameau Sapinière and hope you'll consider Powder White when booking your next ski holiday.

Kind regards

The Powder White Team

Valutata 5 stelle su 5

Belated recognition for another…

Belated recognition for another splendid effort from the PW team, who helped deliver a relaxing, rewarding and thoroughly enjoyable half term holiday. Both Duncan and Victoria were on point with the details, be that the ski passes, the guide or simply a rundown of the best local rests. We fully appreciate that times have been fraught in the industry but were impressed by their unflappable nature and can-do attitude. Suffice to say happy parents meant happy kids which meant happy holiday Full credit and many thanks to all at PW. We will be back.

22 marzo 2022
Non scritta su invito
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Risposta di Powder White

Thank you for your feedback. It's great to hear you and your family had a lovely holiday and we look forward to helping you again in the future.

Kind regards

The Powder White Team

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