The best customer service I have experienced in a long time. Ordered some lights and unfortunately one glass shade was broken. Emailed them and got a reply within the hour and a new piece was sent and... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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I'd been looking at these particular light fittings for a while, but at over £100 each and needing two, they were way too expensive. Then I found them on the Poole Lighting Factory Shop for £45 each... Leggi di più
L'azienda ha risposto
Prior to ordering had a query on sizes of a glass lamp shade. Email sent and response was both timely (almost by return!) and helpful. Ordering process / website was very easy to navigate. Postage... Leggi di più
L'azienda ha risposto
An easy site to navigate. I placed my order and received it very quickly in excellent condition. A great service, thank you.
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di articoli per l'illuminazione
- Fornitore di lampadine
- Grossista di articoli per l'illuminazione
Scritti dall'azienda
Poole Lighting is the UK’s leading supplier of domestic lighting. Designed with passion in the UK and ethically sourced throughout the world, you will find our products in the UK’s best high street and internet retailers. Typically, our product is retailed by our customers using their own brands but we also have over 75 years of experience with our own specialist lighting brands of Endon, Interiors 1900 and Saxby. 28 years ago we opened The Factory Shop in the middle of beautiful Poole in Dorset. We are proud to bring you fantastic end of line products that are no longer available on the high street at incredibly low prices. We are open 6 days a week Sunday to Friday and you can also visit us online WWW.POOLELIGHTINGFACTORYSHOP.COM where you can buy direct with confidence and as well as your statutory rights all of our product is guaranteed by us from 12 months plus. Ricky Nash Customer Manager
Changed your mind? No problem.
Scritti dall'azienda
- Our goodwill refund policy does not affect your statutory rights under the Consumer Rights Act or other applicable legislation.
- Our 'Goodwill' refund or exchange policy means you can return an item with a valid order summary document within 28 days of receipt. Our goodwill policy applies where there is no statutory right to a refund or exchange under the Regulations or otherwise. For a refund or exchange under our goodwill policy, items must be unused, returned in the original packaging and in a re-saleable condition. Delivery charges will not be refunded.
Free Delivery
UK for orders over £100
Free delivery on orders over £100 to mainland UK (Excluding Highland Scotland, Northern Ireland and Isle of Wight)
Not spending £100? Delivery costs £6.50 - next working day. Max Weight 50Kilos
Informazioni di contatto
9 Cabot Lane , BH177BY, Poole, Regno Unito
- 01202690945
- Online@poolelighting.com
- www.poolelightingfactoryshop.com
4,9
Eccellente
543 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Lovely expensive looking light at a…
Lovely expensive looking light at a great price! So much cheaper than another retailer. Fast postage. Thanks!
30 marzo 2026
Risposta di Poole Lighting Factory Shop
Thank you for a kind review!
Very good service price and product…
Very good service price and product used them twice now cant fault them
5 aprile 2026
Risposta di Poole Lighting Factory Shop
Thank you for your kind review!
No quibble 3 year guarantee
You gave me a new garden bollard without fuss as mine has ceased to work after a year. No quibble guarantee 3 year warranty.
23 marzo 2026
Risposta di Poole Lighting Factory Shop
Thank you for your kind review!
The product I needed at a reasonable…
The product I needed at a reasonable price, delivered quickly
30 marzo 2026
Risposta di Poole Lighting Factory Shop
Thank you for your kind review!
Great lights and fast delivery
26 marzo 2026
Risposta di Poole Lighting Factory Shop
Thank you for your kind review!
Incredible value and good quality…
Incredible value and good quality lights. I bought a bathroom flush fit light and two wall lights and I couldn’t be happier. All packaged really well and delivered promptly. Highly recommend.
28 marzo 2026
Risposta di Poole Lighting Factory Shop
Thank you for your kind review! We really appreciate it.
Description and delivery spot on
The light was exactly as described. Delivery was prompt and the light was packed really well. I'd have no hesitation in buying from Poole Lighting Factory Shop again or recommending them 🙂
13 marzo 2026
Risposta di Poole Lighting Factory Shop
Thank you for your kind review! We really appreciate it.
Risposta di Poole Lighting Factory Shop
Thank you for your review!
Tablelamp as described in the…
Tablelamp as described in the description. Will definitely make more purchases.
15 marzo 2026
Risposta di Poole Lighting Factory Shop
Thank you for your review :)
Great price and great service fast…
Great price and great service fast delivery and cheaper that a lot of retailers
10 marzo 2026
Risposta di Poole Lighting Factory Shop
Thank you so much for your review!
I needed a replacement external light…
I needed a replacement external light to match the brand I had. I found Poole Lighting factory online and bought it cheaper than where I bought the original lights. It was delivered quickly and easily so a positive experience all round. Thank you!
15 marzo 2026
Risposta di Poole Lighting Factory Shop
Thank you so much for your kind review!
We’re really pleased to hear you were able to find a matching light at a better price, and that your order arrived quickly and smoothly. It’s great to know you had a positive experience with us from start to finish.
We truly appreciate your support and hope to help you again in the future!
Kind regards,
The Poole Lighting Team
Excellent service
Very good price, delivered as promised the next day. Very pleased with the product.
12 marzo 2026
Risposta di Poole Lighting Factory Shop
Thank you for your kind review!
Fast delivery / beautiful lights
Fast delivery. Beautiful lights in perfect condition. I have placed 2 orders with them so far, both great experiences. Thank you.
6 marzo 2026
Risposta di Poole Lighting Factory Shop
Thank you for your kind review! We really appreciate it!
Risposta di Poole Lighting Factory Shop
Thank you for your review
Risposta di Poole Lighting Factory Shop
Thank you for your review
Risposta di Poole Lighting Factory Shop
Thank you for your review
Risposta di Poole Lighting Factory Shop
Thank you for your review
Great service
Great service, ordered on a Sunday, delivered on Tuesday .
Light looks a million dollars 👍🏻
8 marzo 2026
Risposta di Poole Lighting Factory Shop
Thank you for your review
Good value pendant light
Good value pendant light. Quality fine. Colour not really what I expected (can be altered quite easily), and separate light bulb smaller than expected.
Well packed and quick delivery.
6 marzo 2026
Risposta di Poole Lighting Factory Shop
Thank you for your review.
Risposta di Poole Lighting Factory Shop
Thank you for your kind review!
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