Superbly helpful and personable staff, who gave frank and open advice and helped us make decisions regarding our car chose. Trading in was made easy, along with hand over of cars and documentation... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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From walking into Poole Audio and the staff appearance gives it a real air of professionalism. The staff are really helpful and knowledgeable. For us they made the experience of buying a car comforta... Leggi di più
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From start to finish the service that Harry C gave us whilst purchasing my new Q2 was excellent. Audi made a genuine offer for my A3. No pushy sales tactics. Explained everything. Could not do enough... Leggi di più
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Cavin Sewell was exceptionally efficient knowledgeable and did not pull the wool over one’s eyes. His manner was confident and assertive and one felt he was someone you could trust. No stone was untu... Leggi di più
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Dettagli dell'azienda
Informazioni su Poole Audi
Scritti dall'azienda
WELCOME TO POOLE AUDI
Informazioni di contatto
Old Wareham Road, BH12 4QN, Poole, Regno Unito
- 01202 775050
- marketing@pooleaudi.co.uk
- www.pooleaudi.co.uk
4,5
Eccellente
518 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
A friendly but very professional…
A friendly but very professional approach to the entire purchase experience delivered by Roddy McIntyre.
30 aprile 2026
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Risposta di Poole Audi
Hello Gerald,
Thank you for taking the time to leave us a 5-star review. We are thrilled to hear you had a positive experience with us and will be sharing your feedback with Roddy and the team.
Please do not hesitate to contact us if we can help you any further.
Kind regards,
Elysha - Poole Audi
First class experience
First class experience. Special thanks to Matt Osborne for his professional expertise.
24 aprile 2026
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Risposta di Poole Audi
Hello Martin,
Thank you for taking the time to leave us a 5-star review. We are thrilled to hear you had a positive experience with us and will be sharing your feedback with Matt and the team.
Please do not hesitate to contact us if we can help you any further.
Kind regards,
Elysha - Poole Audi
Poole Audi were great, would definitely recommend...
From start to finish Poole Audi were great with helping me purchase my new vehicle. Lots of used and new car options available. Sam F helped me purchase my new vehicle, explained things well and gave me the space and time I needed to make the all important decision. The showroom is huge with lots of on site parking and everyone was super friendly.
14 aprile 2026
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Risposta di Poole Audi
Hello Abigail,
Thank you for taking the time to leave us a 5-star review. We are thrilled to hear you had a positive experience with us and will be sharing your feedback with Sam and the team.
Please do not hesitate to contact us if we can help you any further.
Kind regards,
Elysha - Poole Audi
Great experience of Poole Audi
From my initial contact until collecting my Audi Q5 the used approved car buying experience through Poole Audi was fantastic. The sales executive, Ryan Winsor, was polite, friendly and knowledgeable about the Audi brand and he was very proactive and responsive in getting a satisfactory part exchange value and in making all the necessary arrangements for the handover day. The new car was immaculately presented and all the documentation etc prepared and ready. I’ve bought several cars in the past from different Audi dealerships and this was by far the most organised and seamless process to date. Ryan contacted me the day after purchase and a week later to see how things were going with the car and to offer ongoing support if required. Overall it was a great service from Ryan and from Poole Audi.
15 aprile 2026
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Risposta di Poole Audi
Hello Ian,
Thank you for taking the time to leave us a 5-star review. We are thrilled to hear you had a positive experience with us and will be sharing your feedback with Ryan and the team.
Please do not hesitate to contact us if we can help you any further.
Kind regards,
Elysha - Poole Audi
Good Buying Experience and Professional Aftercare
Overall, my experience was positive. The team provided a good level of service throughout the buying process, and communication was responsive whenever I needed updates or assistance. The car was prepared and presented well on collection, which made a great first impression.
The handover process was smooth and straightforward, and everything felt professional and well organised.
There were a couple of small issues that needed to be sorted after collection, but I really appreciated the way the company handled them. They took the concerns seriously, communicated well, and worked with me to get everything resolved properly. For me, that says a lot about the level of service, because it is not just about selling the car, but also about supporting the customer afterwards.
Overall, it was a good buying experience, and I felt the team genuinely tried to make the whole process as easy and positive as possible.
27 aprile 2026
Non scritta su invito
Risposta di Poole Audi
Hello Denis,
Thank you for taking the time to leave us a 5-star review. We are thrilled to hear you had a positive experience with us and will be sharing your feedback with the team.
We really appreciate your kind words and honesty about any issues we were able to smooth out and resolve. Thank you for your patience during this time.
Please do not hesitate to contact us if we can help you any further.
Kind regards,
Elysha - Poole Audi
Purchasing a car
The whole process of buying was very easy and the communications excellent
2 aprile 2026
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Risposta di Poole Audi
Hello Keith,
Thank you for taking the time to leave us a 5-star review. We are thrilled to hear you had a positive experience with us and will be sharing your feedback with the team.
We really appreciate your kind words, and please do not hesitate to contact us if we can help you any further.
Kind regards,
Elysha - Poole Audi
Disappointing experience
Disappointing experience, unfortunately. Not only that we didn’t get contacted, as promised, to get a couple of things fixed after we purchased the car but also I’ve been waiting for a reply on an email for weeks now and still nothing. I’ve given it enough time. The only time I got contacted is to remind me to give feedback. I’ve been an Audi customer for years and visited various branches but this one in particular hasn’t provided the usual high standard of customer service. Shame I had no choice but to leave a negative review, this wasn’t a massive issue that could’ve easily been sorted.
14 marzo 2026
Non scritta su invito
Risposta di Poole Audi
Dear Camelia
Thank you for taking the time to share your feedback with us. We are very sorry to hear you have not had the experience you deserve at Poole Audi.
We have tried to reach out to you, but are unable to find a recent purchase in your name. Please reach out to us www.pooleaudi.co.uk/contact and supply the registration number and your full name so we can discuss this with you further.
Kind regards
Elysha – Poole Audi
Salesman listened to my requirements…
Salesman listened to my requirements and found several cars which were ideal and I chose my favourite car .The garage kept me informed of production date, arrival in uk and my collection date .They were very helpful and gave me excellent service.
31 marzo 2026
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Risposta di Poole Audi
Hello Cherie,
Thank you for taking the time to leave us a 5-star review. We are thrilled to hear you had a positive experience with us and will be sharing your feedback with the team.
We really appreciate your kind words, and please do not hesitate to contact us if we can help you any further.
Kind regards,
Elysha - Poole Audi
An amazing experience
Cavin Sewell was exceptionally efficient knowledgeable and did not pull the wool over one’s eyes. His manner was confident and assertive and one felt he was someone you could trust. No stone was unturned - he was thorough throughout the transaction, Poole Audi are lucky to have such a gem in their team
27 marzo 2026
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Risposta di Poole Audi
Hello Sue,
Thank you for taking the time to leave us a 5-star review. We are thrilled to hear you had a positive experience with us and will be sharing your feedback with Cavin and the team.
We really appreciate your kind words, and please do not hesitate to contact us if we can help you any further.
Kind regards,
Elysha - Poole Audi
Exceptional Sales Experience
We recently bought an Audi A1 for our son and the experience with Laura at Poole Audi was exceptional from start to finish. From the very first contact, Laura was professional, approachable, and genuinely interested in helping us find the right car, nothing felt forced or transactional.
People buy from people, not companies, and we definitely bought from Laura. She made the whole process easy, reassuring, and enjoyable, and went the extra mile to ensure everything was right.
A huge thank you to Laura for such outstanding service — we wouldn’t hesitate to recommend her to anyone considering an Audi.
30 marzo 2026
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Risposta di Poole Audi
Hello Lara,
Thank you for taking the time to leave us a 5-star review. We are thrilled to hear you had a positive experience with us and will be sharing your feedback with Laura and the team.
We really appreciate your kind words, and please do not hesitate to contact us if we can help you any further.
Kind regards,
Elysha - Poole Audi
AMAZING!!
AMAZING!!
Roddy was so knowledgeable and easy to deal with.
He made the purchase easy
And, I love my car!!
4 aprile 2026
Non scritta su invito
Risposta di Poole Audi
Hello Sarah,
Thank you for taking the time to leave us a 5-star review. We are thrilled to hear you had a positive experience with us and will be sharing your feedback with Roddy and the team.
We really appreciate your kind words, and please do not hesitate to contact us if we can help you any further.
Kind regards,
Elysha - Poole Audi
Superb service from Poole Audi
Superb service from Matt, Lucy and the team at Poole Audi made purchasing our new car an enjoyable experience from start to finish. Couldn't recommend them strongly enough to anyone looking to buy a new car.
14 febbraio 2026
Non scritta su invito
Risposta di Poole Audi
Hello Adam,
Thank you for taking the time to leave us a 5-star review. We are thrilled to hear you had a positive experience with us and will be sharing your feedback with Matt, Lucy, and the team.
We really appreciate your kind words, and please do not hesitate to contact us if we can help you any further.
Kind regards,
Elysha - Poole Audi
A problem free experience
The purchase was a straightforward transaction. All questions were answered with clarity and the deal was completed without any problems.
5 marzo 2026
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Risposta di Poole Audi
Hello R Stainer,
Thank you for taking the time to leave us a 5-star review. We are thrilled to hear you had a positive experience with us and will be sharing your feedback with the team.
We really appreciate your kind words, and please do not hesitate to contact us if we can help you any further.
Kind regards,
Elysha - Poole Audi
I have recently bought a fully electric…
I have recently bought a fully electric car. The customer service I received went above and beyond. I cannot thank the staff enough for making the pick up of my car so memorable
1 marzo 2026
Non scritta su invito
Risposta di Poole Audi
Hello Sandra,
Thank you for taking the time to leave us a 5-star review. We are thrilled to hear you had a positive experience with us and will be sharing your feedback with the team.
We really appreciate your kind words, and please do not hesitate to contact us if we can help you any further.
Kind regards,
Elysha - Poole Audi
Failed again.
Failed again.
Car booked in for a MOT on 4th March, which thankfully it passed. The customer service was excellent with frequent cups of hot chocolate.
We were shown a video made by the technician of a chirping bird like noise from the radiator area. After some discssion it was agreed that our customer service lady would contact us to arrange a suitable date to have this investigated. This has not yet happened. However the noise has now stopped so it is not a problem.
4 marzo 2026
Non scritta su invito
Risposta di Poole Audi
Dear Ron
Thank you for taking the time to share your feedback with us. We are very sorry to hear you have not had the experience you deserve at Poole Audi.
A manager will investigate this for you immediately and contact you shortly. Please accept our apologies and thank you once again for your valuable feedback.
Kind regards
Elysha – Poole Audi
Top tier customer service.
From start to finish the customer service was top tier. It was a quick and smooth process and I was kept up to date and informed about everything.
9 febbraio 2026
Non scritta su invito
Risposta di Poole Audi
Hello Mike,
Thank you for taking the time to leave us a 5-star review. We are thrilled to hear you had a positive experience with us and will be sharing your feedback with the team.
We really appreciate your kind words, and please do not hesitate to contact us if we can help you any further.
Kind regards,
Elysha - Poole Audi
We purchased two new cars from Poole…
We purchased two new cars from Poole Audi.
Laura looked after us through the process with excellent customer service.
Would highly recommend the dealership and in particular Laura.
16 febbraio 2026
Non scritta su invito
Risposta di Poole Audi
Hello Samantha,
Thank you for taking the time to leave us a 5-star review. We are thrilled to hear you had a positive experience with us and will be sharing your feedback to Laura and the team.
We really appreciate your kind words, and please do not hesitate to contact us if we can help you any further.
Kind regards,
Elysha - Poole Audi
Ryan Winsor who looked after us from…
Ryan Winsor who looked after us from start to finish to purchase our New S3 .. brilliant 👏 customer experience & nothing was too much for Ryan to deliver an exemplary experience... His Communications are to be applauded... Thanks Ryan
6 febbraio 2026
Non scritta su invito
Risposta di Poole Audi
Hello Nigel,
Thank you for taking the time to leave us a 5-star review. We are thrilled to hear you had a positive experience with us and will be sharing your feedback to Ryan and the team.
We really appreciate your kind words, and please do not hesitate to contact us if we can help you any further.
Kind regards,
Elysha - Poole Audi
Smooth transaction & great customer…
Luke Stacey, our sales rep, has been very helpful to ensure the whole buying experience running very smoothly and professionally. Communication was very efficient and timely. The experience with Poole Audi has been extremely satisfactory as always.
5 febbraio 2026
Non scritta su invito
Risposta di Poole Audi
Hello Min Yuan,
Thank you for taking the time to leave us a 5-star review. We are thrilled to hear you had a positive experience with us and will be sharing your feedback to Luke and the team.
We really appreciate your kind words, and please do not hesitate to contact us if we can help you any further.
Kind regards,
Elysha - Poole Audi
Great experience from beginning to end
Great experience from beginning to end. Customer service was top notch also.
30 gennaio 2026
Non scritta su invito
Risposta di Poole Audi
Hello Edward,
Thank you for taking the time to leave us a 5-star review. We are thrilled to hear you had a positive experience with us and will be sharing your feedback to the team.
We really appreciate your kind words, and please do not hesitate to contact us if we can help you any further.
Kind regards,
Elysha - Poole Audi
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