A bit concerned about this business, they seem okay in regards to reviews when I palced order. They don't answer phone or return calls on messages. All emails have been ignored so far. Buy at your... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Amazing customer support.When parcelforce failed to deliver on time ,Pete at plumhub got straight on the case and didn't quit till he'd solved the problem keeping me informed throughout.....all compan... Leggi di più
L'azienda ha risposto
A fair price and a 5% introductory discount offer on top swayed me. However when fitted a leak appeared from a blank factory fitted plug where an O ring had not fitted. Sorted it myself but requested... Leggi di più
Waiting to see how things go. The tap arrived last Thursday and I fitted it on Friday however when it was put in place you could see the stem had been bent at some point, currently waiting to hear whe... Leggi di più
Dettagli dell'azienda
- Negozio di forniture idrauliche
- Ristrutturatore di bagni
- Negozio di forniture per il bagno
- Negozio di bricolage
- Fornitore di impianti di riscaldamento
- Negozio di radiatori
Scritti dall'azienda
Here at PlumbHub we have got the plumbing and heating products to cover all your needs. Our specialist team boasts over 30 years of experience and are dedicated to helping trade and retail customers find premium quality plumbing and heating supplies at competitive prices.
Informazioni di contatto
Unit 1-2, 660 Chester Road, B23 5TE, Birmingham, Regno Unito
- 01213508188
- info@plumbhub.co.uk
- www.plumbhub.co.uk
3,4
Nella media
343 recensioni
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Ha risposto al 27% delle recensioni negative ricevute
Solitamente risponde dopo 1 mese o più
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Great service.
Article ordered. Received a prompt telephone call to inform me that there was a slight cosmetic change to a newer model and asked if that would be OK. It was, and the product, a hob, was delivered on the day requested. Unable to find any fault with the experience!
15 dicembre 2025
The Smart Wiring Centre was in stock
The Smart Wiring Centre was in stock, I ordered last Thursday and received itSaturday.
Everywhere else I tried were quoting 3 to 7 days due to no stock
Thank-you Plumbhub, I would have no hesitation shopping with you again
Frank
13 dicembre 2025
Non scritta su invito
Delivery problem…
Delivery took way longer than promised - and I had to chase to get it sorted out as no one contacted me to say there was a problem. Product seems fine so far
21 novembre 2025
prompt service
21 novembre 2025
Risposta di Plumbhub
Thank you so much for your review! We’re delighted to hear that you found our prices great and that it was a pleasure doing business with us. We truly appreciate your support.
If you ever need anything else or have questions, don’t hesitate to reach out — we’re always here to help. Looking forward to serving you again soon! Team Plumbhub
Risposta di Plumbhub
Many thanks for your kind review, it really makes a difference.
Didn't deliver on time.
Supposed to be a 3 working day delivery timescale. After 4 working days, I emailed to ask why I still hadn't received an 'item dispatched' notification. I'm still waiting for a response to that email...
The item finally arrived a week after ordering. I will not order from this company again.
23 ottobre 2025
Risposta di Plumbhub
Hi,
Thank you for taking the time to share your feedback. I’m very sorry to hear about your experience — this is not the level of service we aim to provide. Your order should have been dispatched within the stated 3-day timeframe, and you absolutely should have received a prompt response to your email.
I understand how frustrating it is to wait longer than expected, and we sincerely apologise for the inconvenience this caused. We’re currently reviewing what went wrong with both the dispatch delay and the missed communication so we can prevent this from happening again.
If there’s anything we can do to make this right or if you have any further concerns, please reach out to us directly — we’d appreciate the opportunity to improve your experience.
Thank you again for your feedback.
Not as advertised what they sent
Not as advertised what they sent. Sent message twice still no responses. I'll be seeking credit through my bank. It's ridiculous.
22 ottobre 2025
Read other (negative) reviews.....
Read other (negative) reviews and was concerned about a radiator I had ordered. However received a call from Plumbhub advising of issues within the manufacturer, but I would receive a despatch/delivery notification within 24 hours, and that's exactly what happened. Delivery was scheduled for 3 days later and it turned up as promised. Well packaged and exactly as described, so very pleased with Plumbhub and will have no hesitation in using them again.
24 ottobre 2025
Non scritta su invito
Risposta di Plumbhub
Hi there,
Thank you so much for taking the time to update your review and share your experience. We’re really pleased to hear that our team was able to keep you informed and resolve the manufacturer delay quickly. It’s great to know your radiator arrived on schedule, well packaged, and exactly as expected.
We truly appreciate your patience and understanding, and we’re delighted to have earned your confidence. If you need anything at all in the future, we’re always here to help.
Thanks again for choosing Plumbhub!
Excellent staff and great customer…
Excellent staff and great customer service at Plumhub Ltd.
I needed a special part for a telescope mount (friction washer)
and they kindly found one after a lot of searching, which was spot on..
Many thanks
Steve and Mark, two happy astronomers..
20 ottobre 2025
Non scritta su invito
Risposta di Plumbhub
Hi Steve and Mark,
Thank you so much for your kind words! 🌟 We’re thrilled to hear that we could help you track down the exact part you needed for your telescope mount. Your passion for astronomy really shines through, and it’s always a pleasure to assist fellow stargazers.
Clear skies and happy observing!
The Plumhub Ltd Team
Bought Radiator on 10th Oct
Bought Radiator on 10th Oct. Today is 17th - no sign of my radiator
Promised delivery on 15th - no one turned up
and the delivery team have no clue as to when it will be delivered
Trying to ring plumbhub but no answer
10 ottobre 2025
Competitive prices but difficulty contacting about delivery delays
Short conclusion: Competitive prices, but active contact and effort required to get answers for delayed delivery of 2 radiators. Should have been 2-3 working days, but instead was 19 working days.
Full review: Took a chance on Plumbhub after reading reviews here - unfortunately I have fallen into the 1 star category. I ordered a couple of radiators on 28th September with an apparent delivery window of 2-3 working days. Heard nothing so tried to contact them by email and phone from 6th October to see what was happening. No response to emails and phone going through to answerphone.
Update:
After leaving a 1* review above, I was contacted by Plumbhub' company director to apologise and explain the reason for the delay - "serious IT issue with our logistics partner". There was no timeline for resolution initially offered, so after emailing again 3 working days later I was informed the issue had be resolved and the radiators would be delivered within 3 working days. It was 4 working days before I was contacted by the delivery company, with the earliest delivery in 2 days time (23rd October).
9 ottobre 2025
Non scritta su invito
Risposta di Plumbhub
Thank you for your review. We’re pleased you found our prices competitive, but we sincerely apologise for the delay and the difficulty in contacting us. Your order should have arrived in 2–3 working days, but due to a serious IT issue with our logistics partner, it took 19 working days.
We appreciate your patience and are working to improve communication so future orders are smoother.
Kind regards,
Was kept up to date all the time
26 settembre 2025
Risposta di Plumbhub
Thank you for taking the time to share your experience. We’re really glad you felt kept up to date along the way, but we completely understand that waiting for the delivery can be frustrating. We truly appreciate your patience and your feedback—it helps us make sure we’re doing everything we can to make the process smoother in the future.
Thanks again for your understanding, and we hope your order arrived safely and on time!
Best regards,
Happy customer
Pleased and relieved to find a company which stocked a part for my very old central heating system. Delivery was very prompt too.
24 settembre 2025
Risposta di Plumbhub
Thank you so much for your kind words! We’re delighted to hear that we could help you find the part you needed for your central heating system and that it arrived promptly. It’s always our goal to make things as easy as possible for our customers, no matter how old the system.
We really appreciate your feedback and hope your heating is running perfectly now!
Best regards,
Risposta di Plumbhub
Thank you for your kind words! We’re delighted to hear that you had a positive experience with our customer service. Your feedback motivates us to keep providing the best support possible.
We look forward to serving you again soon!
Best regards,
Genuine parts
Fast and efficient service, great Comms.
Genuine product as described, at a great price.
Highly recommend this company, will definitely use again.
16 settembre 2025
Risposta di Plumbhub
Thank you so much for your kind words! We’re thrilled to hear you were happy with our service, communication, and genuine products. Your recommendation means a lot to us, and we look forward to assisting you again in the future!
Best regards,
Risposta di Plumbhub
Thanks so much for the awesome review! 😊 We're so glad you’re happy with the value and speedy delivery. We can’t wait to have you back again soon!
Cheers,
Disappointing Experience with Plumbhub – Order Refunded Without Explanation
I was initially pleased to find what seemed like a great deal on a bathroom radiator for £169 on Plumbhub, especially since other websites were selling the same model for £200–£300. I intended to purchase several, but fortunately, I only ordered one on Friday.
To my surprise, I received an email the next day stating, "Your order has been refunded," with no explanation whatsoever — just a note that the refund could take up to 10 days.
When I checked the Plumbhub website again, I noticed the exact same radiator was now priced at £230, with 5 units shown as in stock. This raises serious concerns about transparency and business practices.
Why was my order cancelled and refunded without any reason, only for the product to reappear shortly after at a much higher price?
This experience has been disappointing and unprofessional. I hope Plumbhub can provide a proper explanation and improve communication going forward.
29 agosto 2025
Non scritta su invito
Risposta di Plumbhub
Thank you for sharing your feedback. We sincerely apologize for the frustration caused by your order being refunded without explanation. We completely understand your concerns, especially given the subsequent change in price.
Occasionally, orders are cancelled automatically due to stock errors, pricing updates, or system discrepancies. We recognize that seeing a product reappear at a higher price shortly after a refund can appear confusing and unfair. We are reviewing our pricing and communication processes to ensure this does not happen in the future. Transparency and customer trust are very important to us, and your feedback highlights where we need to improve.
If you would like, our team can assist you personally to check availability and help secure the product at the current best price.
We value your business and hope to demonstrate a more positive experience moving forward.
Kind regards,
Ignore stated delivery time.
Ignore their stated delivery time.
Ordered a Radiator showing as ‘in stock’ order confirmation gave 3 business days.
Ordered on a Tuesday. So that should have made Friday latest for delivery.
Monday I call Plumbhub - Person I need to speak to not available, he will call me back. Hour later same again. Another hour later I call again ( not best pleased ) to be told that the they guy had only just come back from holiday and the radiator would be with me, guess what - in 3 business days. They had to order it from their supplier who delivered direct. So for nearly a week they hadn’t ordered it as the guy was on holiday. No apologies, no call backs. They even failed to respond to my email about their system failed to process a discount code they issued me!!
A shower of Sh….
Use them knowingly !
5 agosto 2025
Risposta di Plumbhub
We hear you—and we get why you’re frustrated. Waiting for an order that’s supposed to arrive in three days and then getting delays, missed calls, and no email responses isn’t acceptable.
The radiator had to be sourced directly from our supplier, which caused the hold-up, and we clearly could have done a much better job keeping you updated while our colleague was away. We also apologize that your discount code wasn’t applied correctly and that your email went unanswered.
We’re taking your feedback seriously and reviewing our processes to make sure this doesn’t happen again. We appreciate you taking the time to highlight these issues—even if the way you put it stings a little!
Kind regards,
The let down was the delivery
The let down was the delivery , he parked on the opposite side of the road and wanted to leave it there for my husband to get it in the house alone. It’s a triple 500x 2000 radiator very heavy for 2 let alone 1 . Very begrudgingly he assisted
6 agosto 2025
Risposta di Plumbhub
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience with the delivery. We aim to provide a safe and hassle-free service, and it’s clear in this instance that we fell short.
We truly appreciate your feedback as it helps us improve, and we hope to have the chance to restore your confidence in our service.
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