I recently order some cycling shoes and ordered extra pairs as I was unsure on size. These came super quick and then the refund was processed timely. Specifically Ben was brilliant with supporting me!... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
I recently purchased some winter road boots form Planet X. There was a slight issue with one of the boots, not enough to return the boots but maybe just to have a spare part sent out to me. All I... Leggi di più
I always get great service from Planet X . My latest order was 2 Carnac short sleeved base layers which are keeping me snug and warm this winter . The fit is superb and the quality is great for the... Leggi di più
I purchased a bike through the Bike to Work scheme and found Planet X far more helpful than the scheme provider (Vivup). They clearly understood the process better, provided reassurance throughout and... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di biciclette
- Negozio di abbigliamento activewear
- Negozio di accessori per biciclette
- Negozio di articoli per sport all'aria aperta
- Ciclismo su strada
Informazioni su Planet X
Scritti dall'azienda
Founded in Sheffield, England over a quarter of a century ago, Planet X is an award winning, proudly independent employee-owned firm, which is run by riders, for riders. We offer class-leading products at unbeatable prices.
We design and build Planet X, On-One and Titus products, and sell over 10,000 bicycle products worldwide.
From the wonderful that you want to the weird you never knew you needed, we've got a diverse selection of brands and a collection of vintage stock you will not find on any other website.
Informazioni di contatto
Regno Unito
- service@planetx.co.uk
- www.planetx.co.uk
4,7
Eccellente
14.920 recensioni
Ha risposto al 87% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Tutte le lingue
Easy navigating website
Easy navigating website, great products, prompt delivery, and the best prices.
18 agosto 2025
Risposta di Planet X
Hi,
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a fantastic experience with us here at Planet X.
Risposta di Planet X
Hi
Thank you so much for your kind words! We're thrilled to hear you love what we do. Your support means the world to us, and we look forward to continuing to provide you with the best service and products.
Risposta di Planet X
Hi,
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a fantastic experience with us here at Planet X.
No argument
No argument, just rectified the mistake by sending out the correct item. Thank you.
22 agosto 2025
Risposta di Planet X
Hi,
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a fantastic experience with us here at Planet X.
Used Planet X several times over the…
Used Planet X several times over the years and always great service. Ordered a road bike through Cycle Scheme, from start to finish communication was great. Collected the bike and had a bike fit, all staff very helpful.
22 agosto 2025
Risposta di Planet X
Hi,
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a fantastic experience with us here at Planet X.
Planet X - reassuring company and fantastic bikes
I purchased a bike through the Bike to Work scheme and found Planet X far more helpful than the scheme provider (Vivup). They clearly understood the process better, provided reassurance throughout and answered all my questions quickly and efficiently. The bike itself (Tempest Gravel) was set up to a high standard and has been an excellent ride.
18 agosto 2025
Risposta di Planet X
Hi
Thank you so much for your kind and thoughtful review! We’re absolutely thrilled to hear that you had an amazing experience with us at Planet X. Your feedback means the world to us!
Planet-x excellent product shipped on time shame they shipped with DX
The product was perfect and reasonable price the delivery promise suited my appointments for the day.
DX failed to deliver. Dx were not contactable. I was put last on the next day’s route. DX would not consider contacting the driver even though he passed the end of my road several times.
22 agosto 2025
Risposta di Planet X
Hi Peter
Thank you for your feedback. We are pleased to hear that you were satisfied with the product and its price. We sincerely apologise for the difficulties you experienced with the delivery. Your time and schedule are important, and it is unacceptable that the courier failed to deliver as promised and could not be reached for assistance.
We will raise this matter with DX directly to ensure it is addressed and does not happen again. In the meantime, please be assured that we take your comments seriously and will continue working to improve the delivery service for our customers.
Please contact our customer service to help resolve your grievance.
Excellent price fast shipping
Excellent price fast shipping, Unfortunately, the packaging was terrible and the items were loosely packed and scattered about inside the box some had lost there caps and sprayed inside the box.
21 agosto 2025
Risposta di Planet X
Hi Jonathan
Thank you for your feedback. We’re glad to hear you were pleased with the price and shipping speed, but we sincerely apologize for the poor packaging and the leakage you experienced. We will review our packing process to ensure items are secured properly in future. Please reach out to our customer service team so we can make this right for you.
It’s 100% scam
It’s 100% scam. Got completely ripped off. & they got all kinds of BS they try to sell you right off before trying the product. Viagra is 50 times better.
28 agosto 2025
Non scritta su invito
Risposta di Planet X
Hi.
I am sorry to hear the you have not had a great experience with us here at Planet X.
I would love to investigate this further. If you have your order number I would be more than happy to take a look into this for you.
I am not sure what you mean by Viagra is 50 times better as we are a bike company who sells a whole range of products from Bikes, frames to components and clothing and not sure of the comparison you're making.
My order can in quick time
My order can in quick time. The cycle shoes look great and fit well. I haven't used them on the bike yet, but I'm sure they'll perform as expected.
21 agosto 2025
Risposta di Planet X
Hi
Thank you so much for your kind and thoughtful review! We’re absolutely thrilled to hear that you had an amazing experience with us at Planet X. Your feedback means the world to us!
Second time I order some goods
Second time I order some goods, last time was some years ago but they are still very good
21 agosto 2025
Risposta di Planet X
Hi,
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a fantastic experience with us here at Planet X.
Team Planet X are brilliant
Team Planet X are brilliant, Yodel not so good.
Was told they tried to deliver my item , delivery person pulled up outside looked for parcel in the van then drove off.
I did offer to provide Ring door bell proof of this but were not interested.
21 agosto 2025
Risposta di Planet X
Hi
Thank you so much for your kind and thoughtful review! We’re absolutely thrilled to hear that you had an amazing experience with us at Planet X. Your feedback means the world to us!
Risposta di Planet X
Hi Richard
Thank you for your review! We’re glad to hear you’re happy with the speed and quality. We really appreciate your support!
Risposta di Planet X
Hi RW
Thank you for your feedback! We’re delighted to hear you’re so happy with the product.
First class service as always!
15 agosto 2025
Risposta di Planet X
Hi Johann,
Thank you for your kind words! We’re thrilled to hear you’re happy with the service and really appreciate your continued support.
Fantastic bike
Fantastic bike, Great service and communication, this won’t be the last bike I buy from these guys!
15 agosto 2025
Risposta di Planet X
Hi,
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a fantastic experience with us here at Planet X.
Risposta di Planet X
Hi,
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a fantastic experience with us here at Planet X.
Risposta di Planet X
Hi,
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a fantastic experience with us here at Planet X.
After care too
Very good experience contacting Planet X customer services over a broken clip on a cheap helmet, bought a while ago.
I had very fast response via email and this lead to me making an order for the part at a reasonable cost.
This isn't the first time their customer services have helped.
Highly recommended
20 agosto 2025
Risposta di Planet X
Hi
Thank you so much for your kind and thoughtful review! We’re absolutely thrilled to hear that you had an amazing experience with us at Planet X. Your feedback means the world to us!
Risposta di Planet X
Hi,
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a fantastic experience with us here at Planet X.
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.