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Scopri cosa dicono le persone

Valutata 1 stelle su 5

As I live abroad I have used Pixum before for gift etc. However this time, for a birthday gift book I did together with my daughter, they dropped the ball and lost it in a ditch. Zero information or t... Leggi di più

Valutata 5 stelle su 5

I have used Pixum to create almost 40 photobooks over the past few years. The production is excellent. The digital version is available (if you know where to look) the second you have uploaded your fi... Leggi di più

Valutata 5 stelle su 5

Have recently taken delivery of my 2024 Photo Book of 100+ pages. I’ve produced an annual Photo Book using Pixum every year since 2008 and I’ve always been pleased with the outcomes. The Pixum softwar... Leggi di più

Valutata 3 stelle su 5

I have used many times in the past, always with great results but it's been a while now. However very disappointed with my recent order - they now use cheap, flimsy paper for the prints and they aren'... Leggi di più

Dettagli dell'azienda

  1. Servizio di stampa foto

Scritti dall'azienda

Pixum is one of the leading online photo services on the continent. Our branded products such as the Pixum Photo Book, Pixum Wall Art and Pixum Photo Calendars let our customers keep their most precious memories in the most beautiful form. Numerous tests have proven: we offer the best products, desktop software and mobile solutions as well as the best service in the industry! What drives us is our mission and the focus on our customers. This makes us the easiest, fastest and most innovative photo service on the continent. Pixum helps you make highly personalized photo gifts to fall in love with!


Informazioni di contatto

3,1

Nella media

TrustScore 3 su 5

241 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

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Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

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Tutte le recensioni

(241)

17 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

great products.

Yes, they are a bit more expensive than other companies. But, having tried others, I think it's worth it.

10 settembre 2017
Non scritta su invito
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Risposta di Pixum UK

Hi Anna,

thank you very much for your feedback.

We're so happy that you're satisfied with our products and service and hope to see you back soon!

Have a lovely day,

Pixum UK

Valutata 5 stelle su 5

very happy

acrylic prints look awesome. very happy

8 settembre 2017
Non scritta su invito
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Risposta di Pixum UK

Hi David,

thank you very much for your feedback!

Enjoy your acrylic prints.

Kind regards,

Pixum UK

Valutata 4 stelle su 5

Very easy site to navigate

Very easy site to navigate. Did not take long to order my prints.

6 settembre 2017
Non scritta su invito
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Risposta di Pixum UK

Hi Sheila,

thank you very much for your feedback!

We're really happy, that you liked our site & look forward to seeing more of you.

Kind regards,

Pixum UK

Valutata 5 stelle su 5

Very satisfied customer

I've used Pixum for many years,and now have a collection of photo books,they have all been exactly what I wanted, the quality is the best, I find their method and programme is easy to use, after my next trip I shall use their facilities again

3 settembre 2017
Non scritta su invito
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Risposta di Pixum UK

Hello Wilmont,

thank you for your review!

Customers like you are the reason why we always try to improve our Pixum Photo Books to give you best results every single time.

Kind regards,

Pixum UK

Valutata 4 stelle su 5

Beautiful photos and good size

3 settembre 2017
Non scritta su invito
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Risposta di Pixum UK

Hello ET,

thank you for your review!

We're really happy, that you liked your photos & look forward to seeing more of you.

Have a great day,

Pixum UK

Valutata 1 stelle su 5

Pixum is a very slow service

Pixum is a very slow service, It has been over a week and my passport photos still haven't arrived, they keep it vague by saying "a few days" but I would expect better. I have had to get other photos printed in the meantime. Wouldn't recommend this service.

2 agosto 2017
Non scritta su invito
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Risposta di Pixum UK

Dear Hazel,

I am very sorry to hear, that your passport photos did not arrive in time. We are always trying to improve on our service!

On our website www.pixum.co.uk/service/delivery-times-at-pixum it says, that photos take about 1-2 working days in processing and production and then further 3-5 days in delivery. We always make sure to have your orders produced and packaged in as little time as possible, but are very sorry, when the delivery service takes a little longer than expected.


Thank you & kind regards,

Pixum UK

Valutata 1 stelle su 5

They advertise an offer "PIXUM-UK-50" …

They advertise an offer "PIXUM-UK-50" then you can't redeem it when trying to check out - FRUSTRATING AND ANNOYING - NOT A WAY TO GET NEW BUSINESS!!!

12 giugno 2017
Non scritta su invito
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Risposta di Pixum UK

Dear Nigel,

we are very sorry to hear, that you couldn't use your 50 free prints voucher. To redeem a voucher you must add products to the basket and then copy in the voucher code in the basket below the products by clicking on "Redeem voucher" and then entering it there. The voucher will then be immediately discounted from your basket value. If any other errors should occur, please contact our customer service at service@pixum.com. This way we can solve the problem for you and make your shopping experience a great experience.

have a lovely day,

Pixum UK

Valutata 1 stelle su 5

The worst website I've ever come …

The worst website I've ever come across.
Spent ages sorting my order only to find when you click the place order button nothing happens.
Complete and utter waste of time.

24 maggio 2017
Non scritta su invito
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Risposta di Pixum UK

Hi Steve,

I am very sorry to hear, that you had problems with our website. We generally get positive feedback on how our website works, as it offers a step by step approach to creating your photo products. If there were any problems with the ordering process, we would love to know what exactly went wrong, so we can help you and future customers. For that, please contact our customer service via service@pixum.com so that we can find a solution that will suit you.

Kind regards,

Pixum UK

Valutata 5 stelle su 5

A great experience

A great experience! I ordered a bunch of photo prints with my phone, and Pixum didn't cut off any parts of the prints. I was so satisfied with the prints, that I ordered one of the photos in large as a canvas. It's BEAUTIFUL!

22 maggio 2017
Non scritta su invito
Valutata 1 stelle su 5

I received 120+ photos but …

I received 120+ photos but unfortunately not the ones I ordered they're of someone's children's communion or wedding party.Obviously I don't want them,I've been charged £32 37 !!!!.I ordered the photos as a surprise gift for a friend who is returning to Australia on Monday,now it's too late.Please rectify,I would accept a voucher covering my cost,that I could use for more photos at a later date

19 maggio 2017
Non scritta su invito
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Risposta di Pixum UK

Hi Marian,

I am very sorry to hear, that you got the wrong photos. This is, of course, not acceptable.
I also thank you, for contacting our customer service. They have refunded you the whole amount of your order and have sent you the correct pictures. Please also check, that the address which you have indicated, is correct.

If you should have any further questions, please don not hesitate to contact us again.

Have a lovely day,

Pixum UK

Valutata 5 stelle su 5

Pixum Photobooks are terrific value and great quality…

I've bought several Photobooks from Pixum and always found them really good. The software is straightforward to use but like many things it needs to be explored thoroughly to get the best out of it. There's loads of options available for creating different styles & content for many applications. It's easy to save and return to your book as often as necessary & once an order is placed the book materials & packaging supplied are excellent. Delivery is also very quick so all in all I can highly recommend Pixum.

25 aprile 2017
Non scritta su invito
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Risposta di Pixum UK

Hi Alan,

we're really happy to hear from our longtime customers! We know, that it can be a bit much to have to go through a photo book software with that many editing options, but we also think, that it's better to offer too much, than too little. In that spirit, we are trying to improve our Pixum Photo World software all the time and look forward to helping you create more amazing Pixum Photo Books.

Thank you & kind regards,

Pixum UK

Valutata 5 stelle su 5

i think this app was overall great

So i think this app was overall great. Good prints recieved. Easy to use.
The packing was lovely! Well packaged excellent quality envelope! Love it.
Thanks

23 aprile 2017
Non scritta su invito
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Risposta di Pixum UK

Hi Birdy Bee,

thank you so much for giving us feedback on our app.
We really do appreciate it!

Thanks a lot & kind regards,

Pixum UK

Valutata 5 stelle su 5

The most flexible photo book …

The most flexible photo book application, allows me to be extremely creative - love it!

23 aprile 2017
Non scritta su invito
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Risposta di Pixum UK

Hi Helen,

we are really happy to hear, that you liked your Pixum Photo Book and our free software/app to create them in.
We really do appreciate your feedback and will be working hard to improve your experience even more!

Thank you & kind regards,

Pixum UK

Valutata 1 stelle su 5

Ekstremt dårlig service fra det firma

Ekstremt dårlig service fra det firma. Jeg bestiller et stort billede 80x60 samt en dyr ramme til ialt omkring små kr. 1.400. Første gang i mit liv, at jeg har brugt så mange på et billede, som betyder alt for mig, idet det er et fotolærred af vores afdøde islænder.
Jeg arbejder ihærdigt mange timer på billedet, og får endelig sendt billedet afsted. Da jeg under en time efter bestillingen opdager, at en tekstboks er gået ned i et af billederne, ringer jeg straks over og forsøger at få dem til at ændre ordren, men får den besked, at det er for sent...Nu SKAL jeg tage imod billedet og returnere det på egen regning, selvom billedet først er her mellem 5.-7. april ....og det er altså ret dyrt og besværligt at sende sådan et billede tilbage. Rigtig dårlig service, idet de blot kunne bede mig sende en ny kopi...istedet vælger firmaet at give mig en ekstra regning på en returnering. Aldrig det firma igen...

30 marzo 2017
Non scritta su invito
Valutata 5 stelle su 5

Excellent quality

My photo books just arrived and I am very delighted with the quality. Thank you Pixum, will order my next photo book with you!

8 marzo 2017
Non scritta su invito
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Risposta di Pixum UK

Hi Charlotte,

thanks a lot for your review. The Pixum Photo Book is our speciality and we are really happy, that you liked it!

Kind regards,

Pixum UK

Valutata 3 stelle su 5

Det burde deres kundeservice vide...

Lavede en bog gennem Pixum, for et familiemedlem.
Det er nemt og et godt program at bruge der er mange muligheder for at få bogen lige som man ønsker det.

Problemet kommer da jeg skal bestille den. Der kan jeg ikke få den til at godkende mit login.
Men jeg kan godt logge ind via hjemmesiden!

Efter et par samtaler med dem pr. telefon, sender de mig videre til teknisk support. Her finder jeg ud af, efter endnu engang at måtte forklare problemet, at kodeordet ikke må indeholde Æ,Ø og Å!

Hvorfor så ikke lukke af for denne mulighed når man opretter??
Og hvorfor vidste Kundeservice ikke at dette kunne være problemet??

6 gennaio 2017
Non scritta su invito
Valutata 1 stelle su 5

Bad customer experience

I am really unhappy with the provided service, my package has not been delivered. It seems it was lost somewhere, company cannot provide information about the package. It is super hard to reach the customer service.

21 dicembre 2016
Non scritta su invito
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Risposta di Pixum UK

Hi Anett,

we are very sorry, that you had some problems with the delivery of your package. We do our best to have your photo products sent to you as fast as possible, but unfortunately have no control over the postal service itself.

We are also very sorry, that we couldn't help you as fast as we would have liked to. We are doing our best to improve our customer service all the time and hope, that you will still give us and our products another try.

Thank you and kind regards,

Pixum UK

Valutata 5 stelle su 5

Excellent customer service

I had problems uploading 4 photo books, right before a 30% off deal finished at the end of March. I contacting customer services as 30% off the full cost of £600 I was pending was not insignificant! Customer Services responded within 24 hours of each of my (many) emails and kindly applied the 30% of each of the books as I ordered them, having paid the full price initially. I was delighted! The refunded discounts were paid within 7 days back onto my credit card. The books arrived within the 2-4 days they said they would, and met all my expectations!

I last used Pixum in 2014, so I must say I was surprised on coming onto Trust Pilot to see the poor experiences and reviews through 2015. All I can say is I think the must have improved, as my experience was excellent.

24 aprile 2016
Non scritta su invito
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Risposta di Pixum UK

Hi Barbara,

thank you for giving us such a lovely review! We are doing our best to improve our customer service all the time and meet the needs of all our super creative customers.

Thank you and kind regards,

Pixum UK

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