Petco Recensioni 1.635

I set up repeat delivery for dog food. First delivery was great; shipped and on time. The second delivery was actually completed and delivered by the local store. Third delivery = TOTAL FAIL. It was supposed to be delivered on 12/6. It's 12/8 and still not shipped. Now I get to spend more money to buy food since I'm out. I called customer service and was told I'd get a phone call. Hasn't happened. So the "savings" I supposedly got has now been zeroed out due to having to pay full price at a store. Not happy and very frustrated.

I made an appointment on 11/10 for grooming on 11/26. I had to wait that long, so i really needed the appointment because my dog was starting to stink and he hair was starting to get knots. She's a poodle, so she can get pretty bad. Imagine my surprise when they told me I cancelled my appointment on 11/10. Wtf?!?! I explained that I had not canceled the appointment and their only resolve was for me to make another appointment. Are you kidding me? I waited two weeks for this appointment and their only resolve was for me to make another. I could have worked today and made money, but I kept myself home so I could take my dog to the appointment. I was soo mad. I called corporate and they told me the same basic thing, I could make another appointment, before i got really mad and they said they would escalate my situation up. Worst customer service, problem resolving skills, and overall customer service, both at the Elverta store and as of right now, Corporate. My best advice, go somewhere else. Find yourself a professional that takes appointments by phone, actually handles customer issues, and calls when appointments get cancelled to reschedule or even confirm cancelations when done on the same day they are made, if working with online scheduling. Worst customer service!!!!!!!!! Let's see if they handle my issue, find out why/how my appointment was canceled, and make it right to MY (the cutomers) standards. I'll be updating they're response, or lack of, asap.

Ashley and Hiedi were very kind and gentle groomers and I highly recommend them if you need your dog groomed

First off Petco loves ripping people off when you go to return stuff at the store they don't give you a gift card they give you a merchandise card which can't be used online and most of the stuff that I get is online especially the stuff I wanted to get for my boys for Christmas now they've got $90 of my money that I can't use they have nothing in the store that I want for my boys and the store that I go to knows me very well considering I'm on my handicap man in a wheelchair and I've been dealing with the store for the last eight nine years I'm sick and tired of being ripped off money is too hard to come by today and my boys deserve better than this they've even gone to the point now that they can't even keep in stock Hill's science diet KD formula for kidneys and I think I can just pick something else stay away from Petco people they're disgusting $90 of my money down the freaking drain

Absolute disgrace.

ive been with you guys for 5 years and you just lost me as a customer.

no one in the customer service department can give me a straight answer on why my order hasn't been shipped in a month and the supervisor LISA B was useless and a liar.

i will be canceling everything with you guys. simply ridiculous. you DO NOT care about your customers

They were able to have me all my age. The staff was very knowledgeable and I always like to go there because it’s different.

Horrible customer service. Petco does not care about their customers. I would not recommend purchasing from Petco.com. Had an issue and the customer service does not respond. I called and sent numerous emails. When you call you are on hold for 10 to 25 minutes and you hear this ridiculous obnoxious recording for the complete hold time of dogs barking and birds chirping. PETCO DOES NOT CARE ABOUT THIR CUSTOMERS.

If I could rate Petco a zero I would.i can never get into the app for my rewards EVER your dumb ass should have them come come up at checkout instead of having to go on the app. You all are behind the times cause all store have the rewards come up at checkout. You all need to get on the ball with this. What a pain in the ass you people are

Everytime it's a "free" bag of food because of rewards it never ships. Here we are in a hurricane they tell me they will send same day now at 6pm I call to ask where my order is they tell me I can pick it up! Food was suppose to be delivered last week! Just charge me tfor the bag then, hose always tend to be delivered same day

We took our dog there yesterday in Pace, Fl. They did not finish our dog. Said he shut down on them. They did not do his head and back feet. Never had a problem where we usually take him. 3 groomers and they each kept coming up with a different story why they did not finish him..we are upset an mad. Never go back there.

Petco has the worst website - how they stay in business is a mystery. They do not keep items in their stores anymore expecting customers to order on line yet their website is terrible to use. If you try customer service, you will get someone outside of the United States who will read you a scripted answer. The customer service agents know nothing about the products or even the company. I have heard that Petco is in trouble financially - no one to blame but the corporate management and their greed. Use Chewy - their website works and their prices are very similar.

My wife and I wanted to buy some fish we picked out what we wanted a guy was back there never ask if he could help us he was then called up front we waited a lady came by looked at us and keep going very poor service so we left would never buy from petco again

I ordered pet food for my cockatiel on August 28th 2024. The email that I received said it would be delivered on September 3rd 2024 with a tracking number for FedEx. The food is still not here. Checked with FedEx to find out where my package was ,it's sitting in Indianapolis Indiana. Did virtual chat with Petco, so not helpful. So I called him real human being at the 1-800 number. What I got is the runaround they don't know the difference between expect and exact. Their email says exact date that was yesterday. What they need to do is train their people a little better on English and the meanings of words.

I dropped my dog off at 9:15 to get groomed at 10:36 they called for me to pick her up. She was shaved on half of her body. That's it! They said they couldn't do anymore because she was trying to bite the clippers and was not cooperating. Patience, time and some lovin is all it would of took. They didn't work with her. My Phoebe had a date with my mom and since they left her have shaved I couldn't take her to see my mom.

Petco para ser una cadena de productos Caros, tienen una pesima administración. Mi compra fue en linea y al regresar el producto por no ser el correcto, ninguna sucursal se hace responsable, finalmente me recibieron las croquetas en una de ellas Fortuna y tomaron foto de que se quedaba el producto allí y ya pasaron 15 dias y no pueden hacer el reembolso a la tarjeta. Un robo en toda la expresión (Orden 32977417 Devolución)

I went to buy a turtle from Petco location 1313 in San Mateo on Aug 19, 2024. I got everything (tank, light, food...for the turtle) the sales girl recommended which added up over $450. During the contact I asked her questions about the age and gender of the turtle I picked, she could not provide any of the info, so I got a turtle with no any form of identification, or birth record, or the legality of their vendor. When I asked her who was their vendor bc I wanted to find out more info about my. new pet, she gave me three letters "BPD" said that was their vendor. In that same afternoon, I looked up "BDP" on Google, it shows no pet vendor named this but it showed they represent "Borderline Personality Disorder". I suffer from a mental problem called Bipolar, which is very similar to BDP. I feel insulted and hurt. Also, during the consultation before I paid I pointed out to her that in at least three tanks for their fishes, located right next to the turtle tank, I saw dead, partial fish bodies stuck in the water filters, where other alive fishes swim by, in the same tank. That scene almost made me vomit, and there was a mom and a little girl shopping there too. When I pointed out this problem to her, she just said "Oh" and turned around. If I was a mom, I will feel furious bc I bring my kid here for picking up a pet but if my kid saw this disgusting scene I will definitely worry my young kid will get negative impact in their mind. Obviously this store does not care, neither the cleaners of the place they keep their animals, which are also lives like us humans, nor the impact that might do to the young kids. But I still got and paid for all she recommended and I made a $25 donation at check out for Petco. She recommended me a future 15% off membership and I got it too. When I got home, I found that the food for the turtle is expiring in Oct 2024. Based on my own online research, seems that these turtles must all be purchased from vendor with a license and must show they obtained (fishing) the turtles legally. While none of the Petco employees I contacted with could provide me a full name of the vendor except "BDP", which is a mental disease similar to what I suffer from. The GM even said I was yelling over phone but actually I just politely but firmly asked for what I deserve to know. This GM gave me a number to call for info and it connected me to Petco customer service, again, they know nothing about their vendor. The agent I talked to over the call promised me someone who can help will call me back the next day. I waited for 24 hours, no body contacted me, so I called Petco customer service again. They asked for my email address for follow up, that was 4 pm,, Aug 20, I told her I will only wait un til 9 pm the time the store closes. Now 9 pm, I received ZERO email ZERO call back from any of them. I request full amount refund, for first, I dont trust their service or product no more, based on how they treated consumers; second, I am very angry about how they treat lives, they keep alive and dead fishes in the same tanks and when I pointed out to the sales assistant she showed she did not care. Also, based on my online research combined with my observation on the turtle I got, this poor turtle is very unhealthy bc his shell has a lot of pits and cracks, which indicated this turtle` health condition is bad, and according to his rings on the scutes, he should be around 6-7 years old (the sales assistant told me they got this turtle a few weeks ago) and he should be a male based on the shape and length of his tail. The employee is not well trained, not responsible, nor respectful. So I request full refund, but I still want to take care of this turtle for his health, so I can step back to request the full refund minus the cost of the turtle itself, if needed. I told the customer service all these and they said the conversation was recorded and will be handled, a proven lie bc I called twice, no one followed up back to me as they promised.

Likely Google has blocked or limited the access to view my review to the public.

absolutely HORRIBLE service in shipping and customer service! Petco AND their third party vendor do not care at all about the fish and delivering on time or promptly fixing any issues. These were ordered August 7th on Wednesday and were supposed to be delivered on August 9th Friday. they tried to make an excuse saying the order was received late August 8th in the morning. and THEN that they would deliver on Tuesday August 13th, STILL HAVE NOT BEEN DELIVERED and now because they want to deliver live fish super late and unreliably the fish are going to be delivered at a time when NOONE will be available for several hours ALL DAY to sit outside in the weather i was constantly messaging and emailing the support and they would do nothing to fix the issue and ensure the fish would be on time for the already LATE delivery time to ensure the fish safety. Highly recommend going else where. like livefishdirect or anywhere else besides Petco OR LiveAquaria (petcos vendor) absolutely horrible service will NEVER order from either again

so bad Petco wouldnt even allow me to review on their own website

Terrible customer service

Their Website sucks is the only thing I can say. I tried to place an order for a pet food storage container, and ended up with two orders. The Website does not provide any means to cancel an order. So you are stuck paying for it twice and then if they both arrive, you have to drive down and return it to the store. At least Amazon gets this part right some of the time.
To bad this site does not allow pictures. I would add that. The sites order summary page shows both orders, and if I click on the one I don't want, I get a summary page. I then click on the start a return, because you cannot cancel an order, I get a page that says they do not recognize the order # or email address. Wow. Clear their site does not function.

My order from Petco.com could not be delivered on the day as promised, so I called and spoke with Phillip who was so kind. but they did get it to me the very next day and they were so kind about it. They also gave me a :"refund"?? for the inconvience? how kind of them to do that! it was such an unexpected great surprise, I called them and told them they didnt have to do that, but Liem the rep I spoke with said it was ok they gave me the refund for them not delivering it on the day they promised. Please give Phillip & Liem and Petco a million stars a raise, bonus and paid vacations for their Kindness they showed me. I will keep on shopping at Petco they really do show they care! God Bless them all! AMN :)