Petco Recensioni 1.635

Web site that repeatedly charged me for a product I did not receive. Horrible customer service via email and phone.

Someone used my email and credit card number to place an order with Petco online. I caught it immediately and contacted Petco to let them know that it was a scammer creating account and placing the order and to please not allow it to go through. Yet they approved the fraudulent order and mailed it out the next day. My credit card was canceled immediately so I was not out any money. But they authorize the account and the order, even though I did not confirm the new account by email. They violated their own policy that new accounts should be confirmed by email reply. And it has taken 10 different phone calls over two months to get them to remove all of my personal information. A series of different customer service people contacted me like we had never talked about the issue before. Each time you had to start over on why you wanted your account information removed. Yet it never seemed to get removed until last week. Even though I now have two new pets, I will never use Petco for anything.

Miserable idiots. They run you around in circles, do not listen and hang up on you! Then in my area they hire DoorDash to deliver and ribose lazy incompetent idiots leave my packages on the outside of the building parking lot view and then it’s stolen. Never has an order made it to my apartment front door! Last order, last time! Run!!!!

I called before booking an appointment with them to get clarification on what the appointment would consist of. I called a the location in Raleigh, NC and I believe the guy that answered was named Pedro. He was very matter of fact and condescending when I asked to repeat for understanding. His words "Like I just told you". Excuse me? I politely told him if I could not get through the Q&A's, WHY would I bring my pet to this company for any type of service? I didn't wait for a response and I said thanks but no thanks and hung up. The customer service is horrible and I am sure they lose potential clients, if they is how calls are handled.

Petco.com DOES NOT prioritize the health of your pet. Ordered common prescription dog food for my dog with kidney disease, slated for delivery, didn't arrive when promised, date kept being pushed back, no notice from them, it just kept not arriving, and the only way I could find a new arrival date was by following tracking through multiple platforms. I am out of the food now, and the Petco site has said "Awaiting Carrier Pickup" for 5 days. They said, "We don't control the shipping". Why would I ever order from them again??

I had a really disappointing experience at Petco regarding grooming services for my dog, Teddy. This was the second time my appointment was canceled, and the way it was handled was completely unprofessional.

The first time, they canceled because the groomer was no longer there. That was frustrating but understandable, so I rescheduled. Then my second appointment was canceled again with no explanation, so I called the store to find out why.

When I spoke with the manager, her attitude was dismissive. She told me my appointment was canceled because my dog hadn’t been groomed there since August and that dogs with his type of hair can get matted. I explained that I groom Teddy at home and have my own grooming machine, so he is not matted at all. Instead of listening, she basically assumed my dog was neglected simply because I hadn’t used their grooming service recently.

It was very offensive to be judged and denied service without anyone even seeing my dog. Just because your system shows I haven’t visited since August does not mean my dog hasn’t been groomed. There are plenty of other groomers out there, and many owners maintain their dogs themselves.

After I questioned it, the manager reluctantly booked me again for Saturday but told me that if my dog had any matting I would be turned away. At that point, I felt completely uncomfortable bringing my dog there. Why would I pay $140 for a service when I’m already being treated poorly before even walking in the door?

Because of the manager’s attitude and the way this situation was handled, I decided to take my business elsewhere and found a private groomer instead. Petco lost a customer because of how disrespectfully this was handled.

Customer service and communication matter, especially when you’re dealing with people’s pets. This experience was extremely disappointing.

The gooming services area said corporate offices had us denied for any services. They could do nothing. They did not have a manager on friday. Corporate had no idea why we were denied and no supervisors or managers available. We have had no issues before. WE WILL NOT EVER USE PETCO AGAIN! EVER!

If they allowed you to leave a zero star review I would. The people in the store, rude as heck, don't know anything when you ask them questions, give you an attitude and If you need to make an exchange, it's impossible. You are not allowed to make an exchange. They literally do nothing but steal your money. Pay $40.00 for an item then need to exchange it. You're not allowed to. It's insanity to me that any business at all behaves this way... Explains the reviews

OMG NO CUSTOMER SERVICE. THEY KEEP SENDING ME 40 lb bags of Dog Food. NOW 5 full bags in 5 days. Do not buy from them!!!!!!!

Needed dog food that I get repeat delivery on they never shipped

Hidden surcharges, I was charged $118 "surcharge" for $106 order.

I booked a Vetco rabies appointment at Petco and followed the text instructions to check in by texting “3” when I arrived. My appointment time was 4:45 PM and I checked in at 4:46 PM. When I went inside, I was told my dog could not receive a 3-year rabies “because I was late,” and they would only do a 1-year.

That explanation doesn’t make sense. The shot takes the same amount of time, and the texts never stated that being a minute late would change vaccine duration. If there’s a real rule (for example: 3-year requires a continuous rabies history, proof on-site, or the dog being current/not overdue), then that should be clearly communicated and explained accurately, not blamed on being “late by a minute.”

This felt like a policy/record/eligibility issue that staff didn’t explain correctly, and it wasted time and trust. If your clinic has strict rules, please put them in the reminder texts/confirmation and train staff to explain the actual reason (eligibility/records/overdue status) instead of giving a timing excuse.

Petco on the East Hill of Kent has totally lost all of my trust! My groomer, Alyce, however, was great! But I have an indoor dog that NEVER INTERACTS with any other dogs or animals. He’s had his rabies shot, but me being an elderly person, I misplaced the tag! However, my veterinarian sent proof of his rabies shot, but they wouldn’t accept it…after 3 years of grooming my dog! DO NOT TAKE YOUR DOG/CAT TO PETCO ON THE EAST HILL OF KENT! It’s ridiculous, after all the years my dog has gone there…to stop him from coming back because of a stupid tag! DO NOT GIVE THEM YOUR BUSINESS! They screw you over in the end!

We go to Petco in Delafield, WI and have worked with two staff members now and both were extremely knowledgeable, helpful and nice! There is one young man that works there and he was very conscientious of our needs as well as people checking out (they seem short staffed). We went in for a hamster but he convinced us to get two gerbils instead...it's been the best decision and so grateful for his help!!

I ordered dog food for curbside service. This is the second time I’ve used the app to let them know them I was there. Both times no one comes out with my order. I have to go into the store. Nothing on their end shows I was waiting. Please fix the system.

From the moment I walked in the staff was extremely helpful and friendly.. the girl at the reception desk back at the veterinary hospital was extremely friendly and helpful and just a delight.. the veterinarian and her assistant were very professional and very friendly as well overall I had a really good experience here and I would definitely bring my cat back there.. they didn't try to get me to pay for things that I didn't need and they were really good with my cat I would absolutely come back

Georgetown Store: New, but really well managed. People are friendly, helpful, knowledgeable and know their products.
Every visit has been successful, and pleasant. I have also used their vet services- great!

The website constantly blocks my account cant load the vital care rewards they expire waiting for the it department to do their job. Countless times. Can't do store pick ups to get the discount when the system constantly blocks me. The savings they offer are scandalis not intended to actually utilize. Time to find a new petstore that actually allows customers to use the so called discount perks.

Online chat is either an AI or illiterate. Did not contact vet even though I asked them to. Vet had to call them and sit on hold and talk to someone who barely spoke English but implied they needed to hear from me again. I asked for update and they could not even confirm vet called them. No apologies just deflection.

DO NOT ORDER from PETCO.COM! I placed an order and it was delivered to the wrong address. I called and they were going to reship my order and then cancelled for no reason, no explanation and no refund- nothing. Then they said there was a problem with their system. I called and I’m offered essentially no resolution but to reorder and try to ship it again. At this point I’ve lost all belief in this company and its ability to complete an order. It’s been over a month of headaches, calls and waiting on hold for nothing. All for bird food that I never got. I’ll be taking my business elsewhere.