Personal Touch Kent Recensioni 

139
TrustScore 5 su 5

4,9

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Valutata 5 stelle su 5

Outstanding service as always from personal touch Kent. Responsive, friendly, approachable and have their customers best interests at heart. They are a pleasure to deal with and they deliver every tim... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Neil has been absolutely incredible! He went through everything with us in such detail but kept it light and fun so the whole process wasnt overwhelming. He made sure we were understanding each ste... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We have used Personal Touch for buying three houses now and for sorting out our life insurances etc, Neil is really professional but also simplifies everything for us so that we know exactly what h... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Where do I start? Luis at PTK has unknowingly been my rock this year. Through many failed attempts of securing a property, swapping and changing my requirements more than I've had hot meals and not on... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Broker di mutui
  2. Consulente finanziario

Scritti dall'azienda

We are Independent Whole of Market Mortgage Brokers and can help you source a competitive mortgageremortgage deal for your own home or buy-to-let properties. We will guide you through the home-buying process; whether you are a first time buyer, home mover, first time buyer or an experienced landlord. We can also assist if you are self employed. We will ensure that you are fully informed throughout your mortgage journey. Our Brokers able to give advice on Life Assurance, Critical illness and Income Protection Insurance for individuals and businesses too. Secured loans, Bridging Finance, Commercial Finance and Buildings/Contents Insurance. We are able to offer a fully holistic approach referring our clients onto our recommended conveyancers, surveyors and will writers. We offer various levels of service from over the phone advice to home/office visits. A MORTGAGE IS SECURED AGAINST YOUR HOME, IT COULD BE REPOSSESSED IF YOU DO NOT KEEP UP THE MORTGAGE REPAYMENTS. We normally charge a fee for mortgage advice, however this will be dependent on your circumstances. Our typical fee is £295.00. Personal Touch Kent is a trading name of PTK Ltd which is authorised and regulated by the Financial Conduct Authority FCA No. 754672. PTK Ltd t/a Personal Touch Kent acts as a credit broker not a lender. Please note The Financial Conduct Authority do not regulate Wills, Commercial Funding or most Buy to Let Mortgages.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

139 recensioni

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4,9

Tutte le recensioni

(139)

28 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Leila Hargreaves

I very rarely leave reviews, however I highly recommend Personal Touch Kent.
Neil was professional, understanding, highly capable, and also very relatable. He has taken the time to explain absolutely everything we have covered for both the mortgage and life cover. I'm thrilled to have found Neil and his team.

19 novembre 2024
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Risposta di Personal Touch Kent

Hi Leila, we really appreciate that you took the time to leave us a review and look forward to working with you in the future.

Valutata 5 stelle su 5

Great service start to finish

Luis was excellent at explaining all we needed to do, as first time buyers the whole ordeal was pretty daunting. But having Luis an email or phone call away made a massive difference to our sanity!

Would highly recommend personal touch Kent to any FTB.

30 agosto 2024
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Risposta di Personal Touch Kent

Thank you Dan we really appreciate you taking the time to write us a review and we are so pleased that Luis made your experience of buying your first home much less stressful than you expected.

Valutata 5 stelle su 5

Absolutely fantastic experience

We could not speak more highly of Neil and the team and the service that they provided. Neil really took us under his wing and we felt like he took the time at every turning to explain things clearly to us and to help us. Applying for our first mortgage was a daunting principle but Neil and the team were incredibly generous with their time and gave us knowledgeable advice that we knew we could trust. As a result we have now just received the keys to our very first home... we couldn't have done it without you and your team at 'Personal Touch' Neil, thank you and we would recommend you to everyone!
Jamie and Zoe

31 agosto 2024
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Risposta di Personal Touch Kent

Thank you both for such a lovely review. We enjoyed working with you both and it was nice to have you in the office - its always nicer to see people in the flesh!!

Valutata 5 stelle su 5

Great personal service

Luis worked extremely hard to explore all the options to get me a mortgage, taking into account my limitations. He was so patient with my hundreds of questions and responded quickly to all my emails, even replying at the weekend. I would 100% recommend him for mortgage and insurance needs.

20 agosto 2024
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Risposta di Personal Touch Kent

Thank you for taking the time to write a review, we really appreciate it and look forward to assisting you again if we can in the future.

Valutata 5 stelle su 5

Neil and team are very helpful at every…

Neil and team are very helpful at every step of the process. As first time buyers and ‘newbies’ to the buying and mortgage process, Neil and team were able to guide us at every stage and only advised decisions they wouldn’t do themselves.

2 agosto 2024
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Risposta di Personal Touch Kent

Thank you very much for taking the time to give us a review its much appreciated, I'm sure you did mean we only advise on decision we WOULD do ourselves. I know all this house buying can frazzle the brain.

Valutata 5 stelle su 5

Thank you Neil

Very fast and personal service from Neil Bohan at PTK. Great communication and very easy to work with. Very happy to recommend this firm and will use again if the opportunity arises!

13 agosto 2024
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Risposta di Personal Touch Kent

Thank you Rebecca we really appreciate your feedback and hope we do get to work with you again in the future.

Valutata 5 stelle su 5

Great team and excellent service

Great team and excellent service! Very informative staff and really went above & beyond. Where we both work full time, Neil always made time to have meetings with us in the evenings. He took the time to guide and advise us through each stage of getting the mortgage for our first house and setting up a few personal insurance policies. Will certainly be using PTK for all of our financial needs in future! Would thoroughly recommend!

7 agosto 2024
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Risposta di Personal Touch Kent

Thank you James it was a pleasure to work with you both and we certainly look forward to seeing you again in the future.

Valutata 5 stelle su 5

I highly recommend Personal Touch Kent

I highly recommend Personal Touch Kent. It was our first time looking for a remortgage offer, and Neil Bohan made it a seamless process from start to finish. He delivered an abundance of insightful advice and had a good sense of humour.
Thanks very much again!

19 giugno 2024
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Risposta di Personal Touch Kent

Hi Curtis thank you for the review and Neil will be pleased to hear you enjoyed the "dad jokes"!

Valutata 5 stelle su 5

Absolutely 💯 per cent! Brilliant company!

2nd time I have used these guys
Absolutely 💯 spot on with everything.
Communication is brilliant! They explain things in ways that anyone will understand. They took the time and the patience to deal with any queries or worries I had along the way.
I would recommend them 100 per cent.

14 giugno 2024
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Risposta di Personal Touch Kent

Thank you Karen its been a pleasure to sort this out for you, we got there in the end!!

Valutata 5 stelle su 5

A friendly and professional service!

Neil and his team are excellent, providing a friendly and professional service, willing to explain the options and answer the stupid questions. Thanks PTK for your great service!

21 giugno 2024
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Risposta di Personal Touch Kent

Thank you Malcolm we really appreciate your feedback and we love questions its what we are here for.

Valutata 5 stelle su 5

Relief with an insurance plan in place

Dear Neil,
On Sunday night, the 16th June 2024, in Pembury hospital in the CCU ward, after watching my heart monitor drop into the high twenties, I honestly thought I was going to die, but remembering we had an insurance policy on my life and my wife and indirectly my children would benefit in the worse case scenario, was so deeply comforting and relieving, that it gave me a chance to have at least six or seven good hours of much needed sleep before the procedure the next day, and especially the courage to face death. I’m very very grateful to you my old friend. Honestly I’m so glad you offered this insurance plan on my life. When I was younger and fitter I never thought I was going to be this critically ill. I’m so appreciative of having a new life with a pacemaker now. Thanks so much mate!
Yours sincerely and with immense gratitude
Gary Janks

16 giugno 2024
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Risposta di Personal Touch Kent

Hi Gary, we are sorry to hear that you have been so poorly, thank goodness your procedure went well and you are on he road to recovery.

It is good to hear that having your policy in place gave you some comfort at a very tough time.

Thank you for taking the time to leave us this review, hopefully your words of wisdom will help other people realise the importance of life protection.

Get well soon Gary!

Valutata 5 stelle su 5

Neil and the team at PTK have looked…

Neil and the team at PTK have looked after us since we were first time buyers. Neil delivers a fantastic personalized service, he is incredibly attentive and responsive to all our questions and needs. Throughout our mortgage applications with Neil, he has always made the process a lot less stressful than it could be and we are incredibly grateful for that. We always jump at the opportunity to recommend Neil to our friends and family and we will continue to use him in the future! Highly recommend!

29 maggio 2024
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Risposta di Personal Touch Kent

Thanks Tom that's really kind of you and we are grateful for all referrals.

Valutata 5 stelle su 5

Mortgage advice

I spoke to Neil yesterday to get some advice on mortgages. He went through everything in detail, taking his time to explain everything thoroughly and included some more general advice on our finances and protection also, which was incredibly useful! I would definitely recommend PTK to anyone who is looking for a mortgage as they make the whole process so much easier.

3 aprile 2024
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Risposta di Personal Touch Kent

Thanks Anna, we are pleased you got some really useful advice.

Valutata 5 stelle su 5

Highly Recommended!

We had Luis as our mortgage expert throughout the process and he was incredibly knowledgeable and helpful every step of the way. As first time buyers everything was new to us but we were always supported. A huge thanks to Luis and would recommend for anyone who needs a mortgage man!

27 marzo 2024
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Risposta di Personal Touch Kent

Thank you Shaun we really appreciate you taking the time to write us a review and its good to hear that you felt supported throughout the process which we think is really important for a First Time Buyer.

Valutata 5 stelle su 5

5 Star

5 Star! Myself a first time buyer, Neil has been fantastic in helping with understanding the house buying process. Quick to reply to any questions. Simplified the whole process. Couldn’t recommend enough.

RTS

1 marzo 2024
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Risposta di Personal Touch Kent

Thank you for your kind review Robin. Personal Touch Kent really appreciate you taking the time to do this. We are pleased you had such a good experience - don't keep us a secret! Please tell your friends and family about us.

Valutata 5 stelle su 5

Take the fuss out the process

Take the fuss out the process

Neil, Kelly & team were really supportive in getting everything I required sorted in a timely and efficient manner. Very happy with their services.

7 febbraio 2024
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Risposta di Personal Touch Kent

Thank you Ryan we really appreciate your review.

Valutata 5 stelle su 5

Excellent service

Cannot fault the service we have received from Luis. He has been attentive, thorough and made the process of acquiring our first mortgage simple. He responded promptly to any questions we had and did not make us feel pressured at all when discussing life insurance options with us. Would definitely recommend or use again if we ever moved!

26 ottobre 2023
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Risposta di Personal Touch Kent

Thank you Charlotte we are so pleased you had a good experience and look forward to working with you again in the future.

Valutata 5 stelle su 5

Really responsive service and went…

Really responsive service and went above and beyond to support! Would definitely recommend- amazing value.

19 ottobre 2023
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Risposta di Personal Touch Kent

Thanks Lauren for taking the time to leave us a review, we really appreciate it.

Valutata 5 stelle su 5

Highly recommend!

Friendly, professional and incredibly efficient! I felt cared for from beginning to end, thank you Luis and Saffron 😊

3 ottobre 2023
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Risposta di Personal Touch Kent

Thank you Jessica we look forward to looking after you again in the future.

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