Dealt with Linda this morning and the service could not be faulted. Linda identified my taps, gave me product codes and ordered up the service parts needed. Further to this I've received videos explai... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Needed to order some additional spare parts for my Perrin & Rowe Parthian kitchen tap. I had a general idea of what I needed to fix my problem but needed to double check with someone in Support Team.... Leggi di più
L'azienda ha risposto
Exceptional customer service! Slightly damaged item was swiftly resolved all whilst on a telephone call. Tom set up a WhatsApp conversation that I could sent a photo of our issue along with proof of p... Leggi di più
L'azienda ha risposto
Called Perrin & Rowe direct for some spare parts for a concealed shower mixer. Two straightforward and one less so. The query was dealt with quickly and parts due in a few days. Faultless service, tha... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Perrin & Rowe, designer and manufacturer of brassware and sanitaryware. Our Kitchen and Bathroom products are handmade in England to the highest quality standards. Everything we make is designed to last and can be easily maintained with replacement spares readily available to purchase, both online and via Customer Services. Our products are designed to be self-serviceable, no plumber needed. The Technical Customer Service team for all after care support and advice are available as follows: Monday to Thursday: 9am to 5pm GMT Friday: 9am to 3.30pm GMT *Closed Public Holidays*
Informazioni di contatto
Ferry Lane, RM13 9JY, Rainham, Regno Unito
- +44 (0) 1708 526 361
- customerservices@perrinandrowe.co.uk
- www.perrinandrowe.co.uk
4,7
Eccellente
475 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
OUTSTANDING SERVICE
Customer Service at Perrin and Rowe is outstanding. I have spoken with two people who helped me to sort out which replacement parts were needed for my tap rather than have to replace it altogether. THANK YOU
9 dicembre 2024
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Risposta di Perrin & Rowe
Dear Barbara, Thank you for taking the time to review Perrin & Rowe and your kind comments. We do believe in maintenance rather replacement - we stock spares for almost every tap we've ever made. We're delighted we could help on this occasion, and encourage you to call us at any point in the future if you need further advice or assistance.
Great, quick diagnosis and service
Quick to answer the telephone and able to immediately diagnose. One very happy customer who did not need all the parts he had thought
6 dicembre 2024
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Risposta di Perrin & Rowe
Dera Simon, Thank you for taking the time to review Perrin & Rowe. We're glad you found our advice helpful, and that's great if we saved you buying parts you didn't need. Your tap is designed for longevity, and so please feel free to call us, at any point in the future, if you need further advice or assistance in maintaining your tap.
Water tank issue
I had a problem with my water tank malfunctioning and gave Perrin and Rowe a call for advice. I spoke to Debbie who was very helpful and supportive. The problem was resolved (sending me a new tank). The service and response I got from Debbie was superb and much appreciated. Thank you.
6 dicembre 2024
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Risposta di Perrin & Rowe
Dear Robert, Thank you for posting a Trustpilot review of Perrin & Rowe, and for your kind comments. Please accept our apologies for the failure of the original tank, but hopefully you will receive the new one shortly. It's always hard to go back to a kettle, even temporarily! If you need any assistance installing the new tank, please do not hesitate to contact us. Many thanks, once again.
I had a great experience with the technical service team…
I had a great experience with the technical team. Our hot water boiling tap stopped working. They gave me some self help instruction, which unfortunately didn't fix the problem. So they will replace the unit free of charge under the guarantee- with no quibbling. Very easy and pleasant to deal with. Excellent service, thank you!
4 dicembre 2024
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Risposta di Perrin & Rowe
Dear Andrew, Thank you for writing a review of Perrin & Rowe on Trustpilot. We're sorry that you had problems with our hot tank, but hopefully you have now received the replacement and successfully switched it over? Please do not hesitate to call if you need any assistance with that. Your review and kind comments are very much appreciated, thank you.
Fast warranty replacement ...
The spout of my Phoenician kitchen mixer broke off. I sent a photo and my original invoice to Craig, who sent a new spout out to me as an FOC warranty replacement. It arrived by courier 2 days later. Truly excellent customer service. Thanks.
5 dicembre 2024
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Risposta di Perrin & Rowe
Dear Tim, Thank you for taking the time to review Perrin & Rowe. We're sorry that you had a problem with your Phoenician - it's certainly not a common fault - but glad we could resolve the issue quickly. Your kind comments on our service are greatly appreciated, and we remind you that our Customer Service team is available to you throughout the life of your tap.
Excellent service
Called sales as I was looking for some spare parts. They asked me to email them an image of my tap. Called me back to allow me to place the order over the phone. Received the items 2 days later.
Very happy with the service and product.
3 dicembre 2024
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Risposta di Perrin & Rowe
Dear Emmy, Thank you for reviewing Perrin & Rowe on Trustpilot. Your kind comments are very much appreciated. We're glad the spares arrived quickly, and hopefully you have been able to install them successfully. Please do not hesitate to call our Customer Services team again if you need any guidance, or if we can provide further help in the future.
Excellent Customer Service From Craig Pearce.
I rang Perrin & Rowe recently to request a new aerator for one of their kitchen taps I had purchased several years ago. I was delighted with the response I received from Craig Pearce of the Customer Service Team.
Not only did he arrange to send the required part immediately, he also provided me with a unique key so that I could remove the broken part without damaging the tap.
I would fully recommend Perrin & Rowe, not only are their kitchen taps real quality, the Customer Service I received was second to none.
1 dicembre 2024
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Risposta di Perrin & Rowe
Dear Daniela, Thank you for taking the time to review Perrin & Rowe, and for your kind comments. Our taps our designed for straightforward home maintenance, and we stock parts for almost every tap we have ever made. Our aim is to keep our taps going as long as possible, so please do not hesitate to contact us again, at any point in the future, if you need further assistance.
Excellent service & products.
Excellent service & products.
We had a slight problem which was dealt with in an exemplary manner.
25 novembre 2024
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Risposta di Perrin & Rowe
Dear Damien, Apologies for the delay in acknowledging your kind review. It is very much appreciated, and we remind you that our Customer Services team are available for advice at any stage in your tap's life, and we stock spared for almost every tap we have ever made. Thank you once again.
The technical staff are very helpful
The technical staff are very helpful, but they will not accept that the boiler unit has an inherent fault that this early model has.
All the new parts and all the telephone chats do not get boiling water to flow from this tap.
27 novembre 2024
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Called twice looking for spare parts…
Called twice looking for spare parts not listed on the website - both times the operator was extremely friendly and went to every effort to find what I needed, even when the part was very specific and initially unavailable. The products themselves are bomber quality.
27 novembre 2024
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Risposta di Perrin & Rowe
Dear Freddie, Thank you for taking the time to review Perrin & Rowe. In general we do stock spares (for virtually every tap we have ever made) and as far as possible our taps are designed so that these can be easily replaced. If you need any assistance with installation, please feel free to contact our Customer Services team for technical help. Thank you once again for the review, and your kind comments.
I can’t speak highly enough of P&R.
I can’t speak highly enough of P&R.. we’ve had their taps for 12 years and the products are great - but when we have had a couple of issues with wear and tear their team are always available to talk, help and send you guides on how to fit etc. as a plumbing numpty .. it’s invaluable!
15 novembre 2024
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Risposta di Perrin & Rowe
Dear Jonathan, A very belated thank you for reviewing Perrin & Rowe on Trustpilot, and for your kind comments. We design our taps for longevity and straightforward maintenance, and it's always heartening to get such positive feedback. Please feel free to contact us, at any point in the future, should you need further assistance.
Olivia was lovely on the phone and very…
Olivia was lovely on the phone and very helpful
12 novembre 2024
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Risposta di Perrin & Rowe
Dear Nikki, Just a brief note to thank you for the review of Perrin & Rowe and your kind comments. We greatly appreciate it. Please do not hesitate to contact us in the future if we can be of further assistance.
Good customer service
Olivia in Customer Service team was very helpful over email.
4 novembre 2024
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Risposta di Perrin & Rowe
Dear Gideon, Thank you for posting a Trustpilot review of Perrin & Rowe. We're glad we could help. Please do not hesitate to contact us again, at any point in the future, if you need further advice or assistance.
Fast & efficient service from Olivia…
Fast & efficient service from Olivia Walker
30 ottobre 2024
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Risposta di Perrin & Rowe
Dear Richard, Just a quick note to thank you for posting a Trustpilot review of Perrin & Rowe. As a small British manufacturer, every review makes a difference to us, so it's greatly appreciated. Please feel free to contact us at any point in the future if we can be of further assistance.
Excellent prompt and friendly
Excellent prompt and friendly
Good product knowledge - often missing from customer services telephone
This was the second time I had contacted them over a five year period and great experience both times
25 ottobre 2024
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Risposta di Perrin & Rowe
Dear Jason, Thank you for taking the time to review Perrin & Rowe on Trustpilot. We very much appreciate the kind comments, and remind you that we're always available for advice or assistance, however old your Perrin & Rowe tap. We stock spares for almost every model we've ever made, and we love to keep them going.
Quick and easy fix
23 ottobre 2024
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Risposta di Perrin & Rowe
Dear Alan, Just a quick - and rather belated note - to say thank you for posting a Trustpilot review of Perrin & Rowe. We really do appreciate it. Should you need further support, at any point in the future, please do not hesitate to contact us.
Great service from Olivia
Despite a complicated ask I got great service from Olivia that answered my question. I've been searching weeks for a replacement tap lever for an expensive Shaw's tap and with Olivia's help I got exactly what I needed.
21 ottobre 2024
Non scritta su invito
Risposta di Perrin & Rowe
Dear Bryn, Thank you for writing a Trustpilot review of Perrin & Rowe and apologies for not responding sooner. We'll pass your kind comments onto Olivia. As you know, Perrin & Rowe made your Shaws tap, and you're welcome to contact us at any point in the future if you need further advice or assistance.
A knowledgeable, helpful immediate service
I've used the customer service twice and both times I've spoken to a highly knowledgeable person who absolutely understands the workings of their products and are excellent at troubleshooting on the phone, offering accurate, pragmatic and very useful advice.
18 ottobre 2024
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Risposta di Perrin & Rowe
Dear Robert, Thank you for taking the time to review Perrin & Rowe on Trustpilot, and for your kind comments. We aim to keep a Perrin & Rowe tap working for many years (and stock spares for almost every tap we have ever made), so please feel free to call us at any point in the future should you need further advice or assistance.
Craig was very helpful.
Craig was very helpful and provided instructions and drawings to enable me to carry out the work on the bath mixer successfully without any damage to it. Many thanks Charles Jones
16 ottobre 2024
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Risposta di Perrin & Rowe
Dera Charles, Just a brief note to thank you for reviewing Perrin & Rowe on Trustpilot. We appreciate the kind comments, and it's good to hear that your bath mixer issue is successfully resolved. Please do not hesitate to contact us at any point in the future if we can be of further assistance.
Excellent customer service
Excellent customer service, thorough product knowledge.
Helpful & friendly.
Great British company
16 ottobre 2024
Non scritta su invito
Risposta di Perrin & Rowe
Dear Deborah, Thank you for reviewing Perrin & Rowe, and for your kind comments on our service. Each review really does make a difference to us, so it's greatly appreciated. We're glad to have helped on this occasion, and remind you that our Customer Services team are available to you at any point in the life of your tap for advice or assistance.
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